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February 2024 by Brandon Cooper
Horrible terrible customer service. Staff needs to learn how to provide better service, know if a customer's order is ready or not, and be courtesy if an employee is at fault with an order. Learn to tell a customer sorry or apologize for any mix up or inconvenience and learn to tell the customer thank you when handing there order. Guy working there with dread locks told me my order wasn't ready when i walked in, didnt even bother checking. I sat down for 10 minutes waiting. I then asked is my order almost ready, and come to find out, it was ready before I even walked in. No apology or lack of remourse for having me wait that long. That same employee was side chatting with another employee about another customer he encountered in a very unprofessional way and horrible usage of words in reference to that customers potential private life. Keeping in mind, I'm waiting for my order while that same employee tells me its not ready. I will never go to this location again. Always lack of customer service skills. The one at stonecrest provide way better customer service skills and professionalism. Phone call to corporate has already been made.
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January 2024 by lynetta paschal
I will not return to this location. I watch the lady that was making my smoothie drop the lid to the peanut butter lid on the floor that she used in my smoothie & put it back on the container without cleaning it. That is very unsanitary!
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December 2023 by Christian D.
I've been going to here for years and this was my first truly pleasant experience! The manager Deedee is soo amazing and she elevated my smoothie by adding ginger after I told her about my stomach pains. I'm never getting a pineapple surf without ginger again it was delicious and my stomach calmed down as well
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December 2023 by Rose Murray
Great service and delicious every experience!!
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November 2023 by Ree
THIS LOCATION ALWAYS PERFECT MY SMOOTHIE. THANK YOU!!
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October 2023 by Tori Lucas
This is just not a good location fr … it’s always something… either no napkins attitudes etc , literally just be trying to order
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August 2023 by Ms Smith
Within the last few weeks I’ve had to wait an additional 15/20mins after my estimated wait time from ordering through mobile app. Just to receive the wrong order or a horribly made smoothie. Literally the worst service I’ve EVER experienced at any Smoothie King. Please hire more help
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August 2023 by Desiree Hicks
The people were nice but disorganized. My order was made last out of a group of people that I was ahead of.
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August 2023 by Verified Sv
I was asked if I wanted added sugar or no sugar. For one no other location ask that so I told them whatever the base smoothie comes with is what I want because I don’t know the specifics so they chose no sugar and it was very bitter. So I looked online and it says the normal smoothie contains sugar. So when I told them about the mix up they refused to add sugar back into it and refused to make another one. Literally the only location that operates as such and she said it was a system thing even tho I ordered the smoothie before and never had to specify for something that automatically comes in the smoothie.
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July 2023 by Simone Morgan
The 3 girls that work today Sunday 7/16/2023 have no customer service skills all they do is play play play an mess up the orders
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June 2023 by Angela D.
This location made my favorite smoothie, the vegan pineapple spinach with mango. I taste the fruit, vegetable, and it was thick and not soupy. Best smoothie. Like the others two locations I go to will never see me again.
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May 2023 by Arlean Timmons
Horrible... Every time I try to make an order online during the 8pm hour the app doesn't allow then I come in to the store and no cares, no has answers and no one willing to help. I literally just watched you all lose out on hundreds of dollars because of the broken system. Tropical Smoothie will be taking y'all customers because of poor customer service and a lack of care, concern, empathy and compassion. Y'all are terrible. People are literally walking up to the door as I type this.
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May 2023 by Branding Consultant
Very poor kept environment, I've literally heard the mouth of a foul speaking manger as she talks distastefully to her employees. It is sad that people have to go somewhere and work for a mean woman on a clear power trip. Worst smoothie king ever!
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May 2023 by SayKerra ?
Honestly wouldn't even bother. The staff is always "not making the smoothie bowls". I asked a staff member today what time they stop making them and the response I got was "well today at 7" but very rudely and with so extra hostile body language. Just go down to flat shoals. Don't even wast your time
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May 2023 by Jemilla Lewally
They NEVER pick up the phone. If you forget to pick up your order, they don’t keep it in the freezer
