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March 2024 by Monica Caulton
This is my second attempt at adding this review to commend the staff at T-Mobile on Panola Road. I work in the retail industry as well and know the importance of providing excellent customer service.Well, that is exactly what I received after my Note-10 plus was stolen at work. I had the pleasure to meet and work with Nyne, Antwon, and Kim during my first visit. All three of them were AMAZING!!!!! They answered all my questions and showed me different options for a new phone.I wasn't ready to make a decision that night because I needed to process all the awesome information they provided. I returned to the store two days later looking for my A-Team but they had already left for the day.Jarrell and Bobby were the two employees I worked with that night and they also provided excellent service. I am extremely happy with my new phone and T-Mobile should be proud of their staff at this location!!!!!! :-)
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February 2024 by Clara Walker
receive my replacement phone. Wasn't sure how to transfer all my information from the old phone to the new.. The gut that assisted me was excellent. Great customer service extremely patient really appreciate that. I believe he was a supervisor or assistant manager. Unfortunately I can't recall his name. But the service was out of this world wishe is rare now a days. .
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December 2023 by Brian Harris
Samantha was pleasant to work with and made my experience memorable! Keep up the great work!
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December 2023 by Garolyn McMullen
The store manager Kassian is one of the most unprofessional people I have encountered. He entered the store with an unenthusiastic demeanor. The team is seemed over worked, and they treat their customers as if they don’t exist. I waited for an hour to upgrade my phone only to be told there was no need to upgrade from iPhone 14 to 15 (I’m sure Apple would love that one) He then dismissed me from his store from there and I left without accomplishing anything. Don’t visit this store if you have an option.
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November 2023 by Tamiko M
It’s always something with this location. I can’t ever walk in and get what I need, without it being something extra going on. I miss the old crew!!! They were much better, service was excellent and it was a much better experience. I’ll continue to ride past this location, unless I’m in desperate need!
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November 2023 by Mel Smith
I'm only giving 4 stars because of the store associate that assisted me, but the manager that was working at the time his name was Charon or something of that nature was very off putting and dismissive of the customers definitely left a bad impression. I ended up just coming back later in the evening to get my phone.
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October 2023 by ALLISON Harveyclark
I just experienced the worst customer service from the Retail manager Kassian.. I approach him about reviewing my account he immediately told me to download App I advise him I don't want to he then told he will not sever says he has that Options to refused service and then accused me of putting my hands in his face I advise I will call to have them pull the footage...tonpr the 2nd time I have bee in this location and seen
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October 2023 by Eric Baldwin
I was having some issues with my phone and they gave me some great information the steps I should be purchasing another phone as well as replacing my sim card the seems to work fine. When I am ready to replace my phone T-Mobile on Panola road is where I am going to go and purchase.
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October 2023 by Jya Jj
My boy Jarell is superb worker he relentlessly helped me get a new phone and new service and I’m so grateful he made my first experience here make me feel at home and I can’t wait to continue to stay with you guys..thanks to jarell
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October 2023 by Shanna Smith-Jackson
I visited this location to trade-in and purchase a newer phone and give my son my old phone (i.e., I traded his phone). My salesperson was Antwon: He was very professional with impeccable customer service. I will revisit this location.
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August 2023 by Makeisha Hinds
T-Mobile 611 has excellent customer service. I've called 611 over six tines, and every time, the customer service representative was exceptionally helpful.The store representative, unfortunately, was not as knowledgeable nor helpful.
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August 2023 by Dorothy white
Suppose to open at 10am well it’s 10:38 and the store is still closed very unprofessional…
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July 2023 by Aseeya El
The salesman who waited on me was very cunning and only thought of self and an extra sale. The reason I was there was to get me a new phone and give my daughter my old which was paid for. He twisted the order around to his purpose.He put my daughter on a full plan, I wanted prepaid for her phone. Gave me a smaller phone I want return the one I got for the one I want. for me to do that I have to pay s restocking fee of 75. 00. My bill went from 145.00 to 300.00Watch T-Mobile sales people that will not tell you the truth about their products. All they want to do is trick you with their deceptive ways…to add more money to your bill. I still don’t have the phone that I wanted. Smh been with T-Mobile for 6 years can’t wait to let them go.
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July 2023 by Mariah Bryant
Edwin is the rudest person ever. He just has no kind of customer service. If I could give this place a zero star I would. He’s beyond unprofessional and doesn’t even take the time to hear your concerns. He tells you to call customer service then walks off with his iPad. So , you are there to walk around and just play on a iPad. Ok got it. Waiting for regional manager follow up call.
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July 2023 by Mecca Griffith
I LOVED THE CUSTOMER SERVICE FROM EVERY STAFF MEMBER . THEY ALL CAME TOGETHER TO HELP ME WITH A PROBLEM WITH MY OTHER PHONE COMPANY. IT TOOK 4 HOURS AND 3 DAYS JUST TO GET ME PHONE SERVICE DUE TO THE LACK OF SERVICE FROM MY PREVIOUS CARRIER. THEY WERE AMAZING. SOMEHOW WAS ABLE TO ATTEND TO ME FOR HOURS WHILE SERVICING OTHER CUSTOMERS WITH THE UPMOST HOSPITALITY AND THE MOST CONTAGIOUS SMILES. T-Mobile on PANOLA ROAD STAFF IS AMAZING! EACH STAFF WORKED TOGETHER EFFORTLESSLY. KASSAIN WAS AMAZING LEADING THE STORE. THANKYOU for this excellent service.
