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July 2025 by Kiesha D
Customer service is horrible.
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January 2025 by Crystal Cooper
Horrible customer service
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June 2024 by Charles Mickler
Excellent pharmacy and the main store carries most of what you'd need for a quick snack run or party food run.
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May 2024 by Tristan Kim
I felt like I was in an alternate reality, the customer service was abhorrent and down right weird. I have never experienced this level of disrespect from a pharmacist before. I went to pick up two medications that I had asked to be filled since my regular pharmacy had closed and I had gotten off of work late. The hold time naturally was 20+ minutes only to be disconnected. So I went in person. Upon walking up to the counter, the Pharmacist asked what I needed, I had stated that I was just on the phone with them about filling a prescription before they closed. Off the bat, she was annoyed by my presence. Cutting me off, and immediately confrontational. If you’ve ever seen the movie “Whiplash”, she had a J.K. Simmons level of distaste for my presence. I was speechless and stumbling over my words because I was baffled at how poorly the conversation was going. This was not a tech, this was the pharmacist. Someone who studies a long time to get into their position. The techs however were polite and helpful. She told me it’s being filled, and I thanked her for her help to try and diffuse the situation. She did not respond or make eye contact back. These employees are not paid enough, probably understaffed, and dislike their job. Unfortunately, these publicly traded companies have become so bloated that customer service and employee happiness is the last on their list of priorities. The quality of life for everyone has degraded to a miserable point, and now something as simple of picking up a prescription can leave a sour taste in your mouth.
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October 2023 by Kamille B.
DO NOT GO HERE! DO NOT WASTE YOUR TIME! gO TO CVS (2444 Wesley chapel) I give this Walgreens below one star! I'm pregnant and dropped my RX off at 3:30 and was told to come back 30 mins later to pick up almost 4 hours later I waited on hold for over 30 mins and someone kept putting me back on hold so I drove to the place and had to wait addition time to get my RX ! I also gave my insurance when I came in originally and had to wait and revive all of my information again ! They are the worst! They are beyond slow and unhelpful DO NOT go here there is a CVS down the street and I swear they fill your RX within minutes no matter how short staffed and also there were 4 different people behind the pharmacy at this Walgreens not sure why they are so slow or what is going on but do not go here !!!
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October 2023 by Mike Addington
Painfully slow. It is what it is.
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October 2023 by Google user
Painfully slow. It is what it is.
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May 2023 by Bedros S.
Stood around 10 min waiting on cashier. Got to be about 15 people in line so I just left.
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December 2022 by AJ J.
The pharmacist Kendrick and his harem of poorly trained female pharmacy techs couldn't be bothered with a bit of customer service. I have been to this place before and it just gets worse with the employees. They continue to protect bad employees rather than fire and hire professionally trained staff members. I am a patient of the pharmacy department and they treat me like I'm a bug on the bottom of their shoe. I am asking to use my insurance, and they rather not use my insurance and make me pay $130 out of my pocket. And the store manager Andrew is hugely condescending and placating. I don't need a cruise director to handle my problems. This store needs leader ship which they are lacking.
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July 2022 by Sheryl Lowe-Ransburg
Great team in the Pharmacy department.
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January 2022 by Tim H.
People is pharmacy could use more training in customer service. Rude and unprofessional. Called to fill a prescription and person who answered phone didn't want to be bothered. Came up with several reasons not to do it. Also told me I didn't have anything to pick up which I know I do.
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October 2021 by Simone H.
This has to be the most incompetent Walgreens. The service and poor attitudes of these pharmacy women I received that was unwarranted nor provoked is a prime example why customers go ballistic on retail workers. They tried to push me there. Good thing for them I had a headache and a cold, and a sore throat, hence why I was there in the first place. Went through the drive through, at 10:30am on Saturday. Waited 40mins to be helped. Get to the window, she takes another 10mins getting this together walking around. I had to keep repeating my information, until finally after 50mins total from arrival to assistance I was done. I asked when can I pick it up, she said 12pm. I received a text stating my order was ready at 12pm. I gave them time to get it together, paid online, got a QR code receipt and got back to the drive thru at 3:30pm. At 4:45pm! It's finally my turn. I get up there, this woman is acting new. Dence even. Here is the QR code, it's paid. 10mins later she comes back stating I owed $9. How? I paid the full balance online. Come to find out they added an additional item I did not want. I guess not reading what was actually being picked up, they just threw the order in, then had an attitude because they had to correct it and get an override. I left there at 5:25pm! Never again. Negative 5 stars. These people have no idea what customers are going through or in need of for wellness. If any service person, although service is a dying occupation, should be prompt and helpful, it needs to be these folks. Run away from this location, go to Covington hwy/Hairston rd location instead if necessary. Horrible, and slow. In one day, they single handed took 3 hours of my life and weekend I can never get back.
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July 2021 by Michael Everygotdammday Thomas
Great experience love the service
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January 2021 by P B.
I had the worst customer service experience at this Walgreen's location this afternoon. My order was rung incorrectly so I brought it to the clerk's attention. He expected me to pay it & I expected him to correct it. Unfortunately, he didn't know how to so I asked him to ask a manager for assistance. She walked over as if she had been disturbed & was completely rude and short with me & the clerk. It was absolutely uncalled for and I certainly wouldn't have her on the front line in a managerial position. I am extremely appalled & disappointed with the service and based on previous reviews, this is obviously their standard.
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April 2020 by Joshua C.
Worst Walgreens I've ever been to . They should all be fired . No surprise there a 1 Star location . Corporate if you see this do something
