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February 2024 by Leslie Taylor
They were very polite an helpful
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November 2023 by Emily Moore
Brought my phone in because an internal issue is causing it to not work. I use my phone for my job so thus is not good. I go into the store, it's under warranty, they order a new one. It was ME that placed the order, MY information taken, to get it done. An associate named Alejandro never said I needed my husband's ID to pick up my phone. So I come in. Give my information, and NOW being told I can't pick up my phone that I ordered my self. Instead of Tiffany rectifying another's mistake and lack of communication, I'm still without a work phone .
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August 2023 by David Morris
Beware and tread with caution! This store epitomizes deception and underhandedness. Don’t even think about entrusting them with your T-Mobile affairs.Be warned, because they aren’t a corporate-owned entity, they will stoop to unimaginable lows to siphon every last penny from your pockets.A blatant scam? My mother was duped into buying what they claimed was a $65 Otterbox, only to be handed a cheap $20 flimsy cover.And their audacity didn’t stop there – despite explicitly refusing their protection plans, they sneakily registered both our phones, setting us back by $36 a month.Their lies continued when they had the gall to falsely insist that my mother was obliged to buy their overpriced $40 screen protectors for each phone. Steer clear of this trap!
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May 2023 by Josh Hinton
Worst branch I’ve ever been to. Received absolutely no help and the assistant manager literally took a phone call on her personal phone while I was trying to work things out. Go elsewhere!!!!!
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March 2023 by Little Nike
I got a phone from daijah yesterday she was really nice and helpful she made a nice atmosphere and made me feel comfortable in the store. I wish my bill was a little cheaper but I'm very happy with the representative that helped me I've had a lot going on so it was nice she made the whole horrible experience I had with metro a little less hard and so far I've liked my new phone and service with them thank you
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May 2022 by Danielle McArdle
Every representative here is a rockstar! They always take great care of me, transfer my information to my new phones, and follow up to make sure I'm not having any issues. Alejandro and Fabien are a great team to keep this store flowing.
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May 2022 by robert bodkin
This is a great place for all your phone and service needs, The T-mobile associates are super friendly,knowledgeable, make sure that you are happy with your purchase. They even follow up on you days latter to make sure that you're not having any problems. I've been with a few service providers and rate T-mobile as the best. Thank you Locust Grove T-mobile.
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March 2022 by Christina W
Friendly staff, I've never had a bad experience. I just no longer care for the service since it changed to TMoblie. I'll definitely be looking into another carrier.
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January 2022 by Jodi Pesce
Thank you to Zoe and Kenya, they went over and above to help me fix my phone on New Years day. They are very knowledgeable and friendly
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September 2021 by Francene Baugh
Tiffany the Store Manager & her staff is Awesome. Thank you for helping going from Android to I-Phone??❤️
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August 2021 by Me
Looking to change for ATT , and this place doesn't have phones in stock. If the Manger wasn't so helpful I would give 1 star.
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July 2021 by Ayana Calhoun
Great customer service, if you need any help plz go see Tiffany the manager and cece and her assistant but give a pay raise to Alejandro he be doing the most helping everybody out and he need the biggest pay raise in that mf
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July 2021 by Hanna Nichole
I was having such a horrible morning until I met Tiffany and Kenya and they most definitely turned my frown upside down!! They were both so polite and very very helpful and understanding!! I really am beyond thankful and grateful to have met these wonderful woman!! Thank you both for helping us receive the good news we needed today y’all have been absolutely delightful
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July 2021 by Leilani Fields
I called for information on a new SIM card while stuck in traffic….. Tiffany the store manager and Alejandro saved me almost an hour from being stuck in traffic on how to replace the old sim into the new phone. Thank you thank you! Best service over the phone… ever!
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May 2021 by Tiffany S. Watson
The team at the Sprint store in Locust Grove are absolutely amazing! They went above and beyond to make my upgrade experience a smooth one! They were full of energy and actually pretty fun! Dasia was the associate that assisted me and was assisted by her team members. They were all jumping in to support her to provide exceptional service to me! Job well done!
