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February 2024 by Pamela Z.
Zack was the most helpful customer service representative I’ve worked with in a really long time!!!
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February 2024 by Scott Peterson
Staff was amazing
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February 2024 by Little Mrs Blue YT
2 people working and nobody will help me they just keep saying in a minute.and only 1 other customer in their besides me
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February 2024 by Peter Geurtz
Professional, prompt, knowledgeable, friendly service and support. Bee answered all our questions and made transitioning to our new iPhones hassle free. Go to the Locust Grove Verizon store for all your cell phone needs and information!
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February 2024 by Mark Little
I originally went to the Verizon store on 138 in Stockbridge last year where I met Zack. I did not realize at the time it was not a corporate store.Just wanted to upgrade to the fold 5 which would have made my monthly payment $220.00Zack and the manager sold me on opening a new corporate account and close my original account I had for many, many years.I was told that by doing this, I could get a 3rd line, upgrade my wife's phone, get the Fold 5 and take advantage of these promotions they had and my bill would be the same as if I just upgraded to the Fold 5.Well fast forward I have paid hundreds of dollars more and my bill is still high, $264.10.Zack was transferred to the Locust Grove store and has always been nice. After weekly calls to Zack I could tell he was tired of me calling him and he told me his hands were tied and pretty much could not help me any further and to get in touch with his manager Daunte.Zack did tell me I would see my next bill be around $40.00 for one month after all the credits hit and my bill would level out to where we discussed. Never happened.Daunte still telling me all the credits still have not hit the account. My bills have been $293.26, $292.08, $323.20, last bill was the lowest $205.59 and then $264.10 and showing that as next bill moving forward.So after being out hundreds of dollars, plus the hundreds in activation, upgrade and other fees. I have been given the runaround time after time waiting on these promotional credits that are supposedly going to be credited to my account. It seems like I was deceived and allowed myself to be taken advantage of by believing what I was sold.So take it for what it is worth. Get everything in writing before you agree to anything they try to sell you.
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February 2024 by Thomas Stayer
Wow! Bee and Zach are so helpful!The store is warm, clean and well stocked.We needed new line, phone and trade-in options. Bee went through several line add options, helped streamline our current plans, then discussed how things will show up on our bills. We are so appreciative of how she broke everything down and asked if we understood along the way.They are understaffed so depending on how involved they need to be assisting their current customers, you might see quite a line building. We wish they could fill the store with helpful employees like BEE and ZACH!!!
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January 2024 by Reco Sells
The location and employees are horrible, they misrepresented themselves and unethical behavior, over charging customers, offering promo but charging customer full price to get a commission. Also not giving you credit for trade in phones but charging
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December 2023 by Kyle Nipp
Excellent Customer Service. Lady Named Laura Helped Me She Was Awesome and Very Helpful
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November 2023 by R Barron
Great customer service (Zach) and expertise. We switched from AT&T and saved $40 a month, got to free new phones, and no more dead spots!!
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November 2023 by harmony fitzgerald
Zack was awesome and just the best. He explained things in a way that I could understand and he was patient with me and he was just an overall great person to work with. Very knowledgeable and I just can’t say enough good things about him. Thank you for making the new phone transfer and experience as exciting as it should be.
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October 2023 by Candice Dickey-Hammonds
Bee was absolutely amazing! She was professional, exceptional service. Customer service made a huge mistake with my iPhone purchases. Bee took the time to get this situation handled. It took about a month but Bee was there every step of the way with calls, voicemails and confidence that she could handle the situation, and she did.I’m very grateful. Thanks again Bee!
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October 2023 by Kimberly Harris
I’m in Locust Grove at the Verizon Paul and Laura are awesome. They took care of me. They’re very patient and they were so nice. They need a raise. Lol I love them. They deserve 10 stars.
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September 2023 by Sterling Woods
I spoke with Paul, who was very knowledgeable and understanding. Although he couldn’t alleviate the issue himself, he didn’t waste anytime contacting someone who could. Great job Paul, I truly appreciated your help.
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September 2023 by Natalie “Honie cocaine” Rush
Bee was awesome and did a great job helping me and answering all my questions
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July 2023 by Jason Taylor
Paul was really awesome. I appreciated his professionalism.
