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December 2023 by Justin M.
For the baskin-Robbin's side; tried to place an order online for delivery and it was cancelled twice with the only explanation being "out of product"We called the store to see which item - ingredient was out so we could adjust. The rude guy that answered said "yup we are out of that". But I never said an item. When I followed up, the guy said "look, whatever it is you want, we are out of that". And hung up. Please hire people with something higher than a room temperature IQ
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November 2023 by Simone J
The strawberry topping on the ice cream Sunday was spoiled. That's unusual. Not really a great vibe at this location but it was convenient today.
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October 2023 by Nish N.
I'm not sure if this location is under new mgmt but my drinks have been made wrong lately. If I pay and order my drink a certain way make it that way. Being cheap and not mixing drinks like they are made to order is crazy. I get the same drink all the time so as soon as I see it I can tell by the color it's wrong. I will no longer come to this location Grayson location is better and faster. It will be 6 ppl working and take damn near 15 mins for one drink and that's without a line and that's with a mobile order.
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September 2023 by Savannah G.
ABSOLUTELY DISGUSTING!!! I pulled thru here asking for a dozen Donuts and the women told me it was 20$ cash only.. I've come here almost every weekend and have never heard this bs so I got a 6ct and it was 14$??? Makes no sense! And I pulled up to the window to ask for a manger and was told that they were too busy (I was the ONLY one in line) and I saw LIVE MOVING cockroaches in the window glass! DO NOT GO HERE!!! every staff member is absolutely awful and rude! No "how are you or even a Hey what can I get for you today" just "what do you want" "what do you need" just so disgusting!
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September 2023 by Lawrence Bray
First your lobby is closed. Then they don't even have hardly any ice cream" oh we don't have that, or we don't have scoops. Like shut down at that point. Wasting people's time and gas. Update your website would be nice. Instead of letting kids down.
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September 2023 by Absolutely Random
Well I took my family of 10, the ice cream was good but no cones of any kind when we went, no milkshakes. On top of that no change for cash users.
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September 2023 by Tezhana D.
the food is always good but the service is terrible they act as if they dont know how to speak to people , i placed my order at 12:24 before i clocked out for my break it took them 15 minutes to finally tell me they dont have the bread for my biscuit! so half of my break is gone 4-5 people looked at me without acknowledging me and not even an im sorry for the wait terr terrible service and i work in cust service so i know what im talking about
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August 2023 by Kayleigh L.
I've worked at this location a long time ago, the "rude" lady you guys are always mentioning, is actually really sweet. However, if you catch an attitude she will match your energy. She sounds like she has an attitude because that's how she speaks. They got a new latte machine so it shouldn't taste burnt. I still come visit the people I use to work with (even though now it's more new people) and they are so welcoming, I never have an issue anytime I go. I always have a back up job if I ever need one.
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August 2023 by Jane L.
I went to this location today (1:30 - 2pm) and the lady working the counter was impatient and rude. I asked for a vanilla cone and she was halfway through scooping it out only to stop and tell me she couldn’t give it to me because it was too hard. Heh? If it’s in the display, should it not be ready to sell to customers? I also saw a large container that I thought was full of vanilla so I asked her why she didn’t just take it out of that. It turns out that container was actually empty and what I mistook as the ice cream was the white bottom of the container. Of all the flavors they say they sell, there were maybe five that you actually could purchase. ??♀️I had my daughter with me and I was trying to negotiate with her about other flavors she could try instead. I asked the worker a couple of times about the flavors they did have and to my surprise and bewilderment the worker was giving me an attitude for asking her what flavors were left. WTH??? I’m not trying to get the lady fired but maybe you could just put her in the stockroom or something…? Keep her away from customers. She should not be interfacing with them at all. She doesn’t have the right temperament or patience for it.It’s bad enough this location’s inventory is abysmal but to hire rude staff too?? COME ON.
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June 2023 by Olya Keys
Recently moved to Loganville about six months ago so I’m not sure if this is usual, but Baskin Robbins closes 25 minutes early. I was in the mood for some ice cream around 8p. I looked up what time Baskin Robbins closed and it said 9p online. I arrived at 8:35p and they were closed. This is unacceptable.
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June 2023 by Star Carter
This location is always out of stuff! I went two days ago for a cappuccino blast and they had no ice cream for it. I went today and they claimed that their mix was frozen. At his is a regular occurrence. They’re either either out of something or something is broken or they’ve closed early. This location is NOT the one. I mean, I’ve never seen an ice cream place run out of vanilla so much—that should be the one flavor they ALWAYS have…
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May 2023 by Diane Griffeth
Most of the time I ask for a cappuccino blast they are out of product or I asked for one after 45 minutes waiting for the business to open it was 5after 6 when two people's came to open the business and asked for a cappuccino blast was told that she's not opening the Baskin Robbins side yet ?
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February 2023 by William Queen
Creature creations for my kid was mismatched and didn’t find out beforehand. They said they have all of the cones but didn’t have waffle cones. We got ice cream in a bowl and they informed us after we paid that the “taste test” spoons were all they had available.
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February 2023 by Susan L.
This morning I did a mobile order and when I arrived, the front door was locked. The lady in charge (she is always working and usually has a bit of an attitude) kept screaming at me through the glass to go through the drive-through. The issue is that the line was backed up (as usual) and so I had to leave my order that I had already paid for. I don't understand why the mobile order app allows for me to select "walk-in" to pick up my order if when I get there they aren't going to let me (keep in mind, this was around 6:30 AM and the website says the store opens at 5 AM). I am tired of the rude customer service here and also their drinks always taste worse than other Dunkin locations. I will just be going to the Starbucks from now on.
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January 2023 by LaJauii Hopkins-Hunter
If I could issue Zero Stars- I would say that's what THIS location has earned. I am really confused as to why this is even considered an ice cream shop/parlor. After making a simple sundae request via third party delivery- I was informed that several items were not available to include simple items such as almonds (topping) ice cream flavors, and fruit gels (toppings). I could better understand this if I were ordering from lets say a fast food chain that doesn't necessarily focus on ice cream products; HOWEVER I don't know what other items are of importance in an ICE cream parlor. Picture being pregnant and bedridden and craving a ?, only to be informed that the ice cream place doesn't have half of what makes a sundae- that is not my scenario, but can you imagine the disappointment!