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February 2024 by Dominique Tedder
I went to get my gun back 3 times and each time I was giving an excuse of why I couldn't get my gun back the customer service was terrible just go down the street to hilltop pawn
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July 2023 by Clyde Dickanson
Ria was very nice! I got a ps5 for $350
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May 2023 by elma krantic
Worst place to come to shop or pawn your things. Bad customer service. Jason acts like a know it all he doesn’t know how to do his job.
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December 2022 by Richard Kritzmacher
The company and the people that work there have no customer service knowledge or very little experience………they say they do something and will put it on paper that they did. They tell you have three days …….there days starts at the end of business not during.Don’t waste your time or effort going to any of this companies locations. Then when you call corporate to try and see if that they will help you or even work with you and they don’t even make an effort to do so. I would give them a zero or a negative star rating if I could . What a complete waste of time . The store manager wasn’t even in the store at all and the assistant doesn’t know anything. This company has always been a revolving door.
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December 2022 by Richard K.
one of the worst places to go for buying,selling or pawning your items. Take your business elsewhere . The people that work here have no customer service experience and are rude.If I could give them negative 5 stars I would.
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December 2022 by Robert Bowen
They say anything of value but not when Jason is at work nothing has value
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December 2022 by Tyrone Taylor
Absolutely wonderful customer service. I would recommend anyone to come into this store. They are the best
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August 2022 by robert brown
Check prices online before selling. Tried to give me $100 for a $1700 speaker set. Shady business
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March 2022 by James Jackson
I was there paying on a bill to get things out. Why I was in there. I thought I locked my car up but forgot to. Someone got in my car stole my cell phone. Then when I went back to see if they saw who it was on the cameras. She lied an send that nobody did. I know someone did. It must be one of there friends that stole it.
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March 2022 by christopher lowstuter
"WARNING, WARNING,WARNING, STAY AWAY,, i went to the shop on hHWY 78 in Loganville, I had pawned my Fender Telecaster for a quick loan, went to get it out and whenI I got home, one of the employees had change the neck on it, the one i had on it was from Mexico, this one is from china, there's a big half in. nick on the top side of the neck and the key's have a groove on top of them for the strings, mine had the holes in the side. Did they help me "NO", the little AA- girl said her employees wouldn't do that and she could prove it, i called her on it and of course she when off into something else and tried to change the subject, I've been doing business with them for about 8 month's now, not-knee-more. i can't believe they wouldn't do anything for me, the manager new what was happening and didn't do a thing, really bad business, they need to go out of business
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January 2022 by Ryda Rosse
She told me Shane Co is selling fake merchandise , Lied told me jewelry was fake even tho I had it apraised with the paper from where I bought it took it somewhere else and got business right second time on the store as a secret shopper and was handled wrong hopefully they fix this and to the company that sent me in there they are not doing they job correct you guys sending secret shoppers in not got help and note item wasn’t fake it was from jeweler which y’all purchased I’m jus a secret shopper goto lithonia they are great any other one think your a thief when you come in
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November 2021 by Khyra Kelley
I called to ask a simple question and this lady answered the phone. Her response was VERY rude. The lack of customer service over the phone alone was enough for me to never go here.
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September 2021 by Justice Blue
The Best and great customer services. Ask for Mr. Que!!! Thank you
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August 2021 by Thomas Hobgood
Worst customer service I’ve ever experienced. Rude. Hilltop pawn as a great staff and right up the street from them that pay more and better shopping / pawning experience all around
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April 2021 by Grumpy-Paul L.
Never had an issues in the 18 years and several name changes. It's a pawn shop so don't expect big money for a loan that if you don't come back for they have to resell to people looking for a good deal
