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August 2023 by Earl V.
My wife and I love Publix. They are always going above and beyond for us. Whether finding extra coupons, opening up extra registers, or asking us if we need anything. The manager Rochelle (not sure how to spell her name) but she is always making sure things runs smoothly and always asks how we are doing. I'm President of a multimillion dollar company and if I had more people working for me that are like Rochelle, I would be ecstatic. She's is a great asset to Publix.
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August 2023 by Daniel C.
This publix has been my primary pharmacy and a good place for groceries needed on the spot. I would have given it a 5 star on this basis. However, the subs at this location are always wrong. Sometimes it is just minor issues, but many times they just give you the basic sub instead of any of your changes.
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December 2022 by Wyle C.
Stood in line for 15 minutes to get a sub this morning. Only 2 people a head of me and two people making subs. But one wouldn't make subs because she's making with a party platter or subs for instore purchase. Either way she could've helped people in line to make go quicker but she didn't. Rude as@ b@&tch. So stood in line another 5-10 minutes still two in front cause other last going slooooo Left cause ding have 1hr+ to get a simple sandwich Seen this happen all the time here and conyers. Line can be 10+ deep and others behind counter won't help out. Fire them all. Never had this problem in Alpharetta area at all. Employees would realize lines getting long do they help out and then go boa k to what they were doing that wasn't urgent. Not in these areas. Nope nada not going to happen
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June 2022 by Angelica C.
There are some bad apples working at this Publix. They are bringing down the brand. There are two separate experiences that have affected me. The first one was the bakery hassling my now fiancé about writing letters on a already made cake. The cake said Will You Marry Me!! I have gone to other Publix store and have asked for words on the cake and it has never been a problem. The bakery worker was so rude and ugly about the situation which should have never happened. The Bakery manager Monique definitely needs to hire better workers in her department that understand and truly embodies the Publix brand. The following week I come into the store with my mother to get a deli sandwich so that she can go back and sit with my sister who is in the hospital in ICU. We go over to the Deli and there is no one there. We also notice that all the toppings are empty such as lettuce, onions, pickles, cucumbers etc. Kristian finally came over and started to prepare my mother's sandwich and my mother asked for oregano and he said that we was out of it. He tried to give her old little pieces of lettuce instead of taking the time to go get some fresh lettuce. I asked him was there a way to get some oregano since we are in a grocery store. He proceeds to get an attitude with both of us. We give him the benefit of the doubt and say maybe he is tired and try to let it go. He wraps up my mom sandwich and he throws my mother's sandwich on the counter. I was outraged. I couldn't believe someone would behave like this towards a paying customer. The store manager and the district manager needs to understand how threatening he was towards us and something needs to be done about this behavior. I would suggest you patron another Publix until they can get better staff that knows how to treat their paying customers.
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June 2022 by Dimitri S.
Don't really write reviews but I went in to pick up my birthday cake with my girlfriend and shopped around for some other things, my girlfriend had a moment and took the sticker and receipt off the cake before we left the store and lost it. Thankfully a older check out lady named Linda paid for it because we had to pay again for the cake again without the receipt and didn't have anymore money for it. Linda even refused to take a 20 I had to pay her back for her kind gesture, an amazing and caring women who shows what the American spirit and kindness used to be. I will definitely come back here again.
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April 2022 by Pamela M.
Was out and about doing grocery shopping in Publix and thought I would stop by the delo....the chicken sandwich "looked" amazing and because I was hungry (about to be hangry), I purchased that and the shrimp. I asked the associate if the chicken sandwich was good and replied that it's becoming a big seller (it's new). So she sold me! I couldn't wait to get in the car to take a bite..... Mannnnnn.....when I tell you that bottom bun was hard as a rock! So disappointed....chicken was almost dried out but the flavor seems to be ok. So the chicken was a bust....let's try the shrimp....welp....shoulda known....it was tough....so apparently they didn't check the timer or warmer on how long to keep.... Anywho....hated to do this. But this was my money and I didn't eat.... I requested a refund and the customer service staff was extremely apologetic but understood completely......she actually saved this review from being the initial 1 I wanted to give to a 3. Also.....the deli area is extremely slow....was there another time and it literally took 35 minutes for someone to assist me...
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October 2019 by Katie H.
I no longer feel comfortable shopping at this location after one of your employees felt the need to post a young mans photo degrading him saying he belongs at Walmart or thought Publix was Walmart regarding how he was dressed. This is completely inappropriate and absolutely not okay.
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June 2019 by Quyn P.
I ordered a birthday cake in advance online , I arrived to pick up my cake on Saturday morning, and the cake order was incorrect. I ordered yellow frosting, the cake prepared was white. I notified the bakery staff, and they stated they would correct the problem. I had no idea she would take the cake and spray paint it yellow. Also, there was hole in the side of my cake. I assume the staff damaged the cake while spraying it. Not one person mentioned anything to me. The bakery staff seemed completely unbothered and unconcerned. Ughhhh!!! I'm very disappointed with my experience. A lady in the bakery stated "they were just to busy". Well, you ruined my birthday cake... who does this? To busy to prepare my order correctly. I will never return to this Publix Bakery. You ruined my CAKE Publix Bakery Loganville.
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January 2019 by Jeff A.
Always had good service here since they opened way back when. I particularly like the Pharmacy team as they are always very helpful regardless of the situation or questions.
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December 2018 by Elizabeth J.
Publix is the best! Everyone here is so nice. I've been going to this store for about 15 years. They've seen my babies grow up and all of the employees that have been here for awhile know me. They have the best produce and meats around and it is my favorite place to buy catering for parties. From the deli to the bakery to the pharmacy, I always enjoy shopping here.
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November 2018 by Candi B.
I'm my opinion this store is worthy of at least 4 stars! Helpful and very nice Customer service counter, cashiers, bakery and the best meat department!! BUT that deli is the worst I have ever had to deal with. Never enough associates willing to help. Wait time yesterday at 4:00 was 22 minutes. Order consisted of only 2 items. It's a complete different experience from any other department you have!
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August 2018 by Dena W.
Do not visit this deli for a sandwich unless you have an hour to wait... I could've sat down at a restaurant and gotten out faster!!!!!
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December 2016 by S B.
Consistently slow at the deli, employees don't greet you, and consistently not enough registers open. Not the level of service that I have grown to expect at Publix.
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August 2016 by Kirk K.
Went in for the bakery department. Picked up a coconut birthday cake, cupcake and chocolate dipped strawberries. They are the best bakery in town!
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September 2014 by Will M.
First off let me say that I like shopping at Publix, just not this particular one so much anymore, but more on that later. Although most people say this store is more expensive than bigger grocery retailers such as Kroger or Walmart, if you buy stuff that is BOGO (either one for half off or two for the price of one) and use digital coupons or the paper ones at the front of the store, you can get things for much cheaper than you can anywhere else. The sales alone are reason enough to shop here, but along with the good prices the staff and atmosphere here are usually pretty nice as well even though this location has more rude employees than a typical Publix. The reason I gave this location such a low rating is that I have spent hundreds of dollars here over the past couple of years and I recently had an incident where the employees were incredibly rude to me. I return stuff here, but according to the Publix satisfaction guarantee sign behind every Publix customer service counter you are allowed to return anything if you are not happy with it for a refund. Well, according to this location I return things too often and was angrily demonized and told that I cannot return items to this location again. I understand that an open return policy can hurt profits, however you have one and being rude to customers and ganging up on them when their purchases far outweigh their returns is not the way you should treat them, especially not loyal ones. Maybe the customer service team was having a bad day when I went in, maybe they hate their jobs, or maybe the only satisfaction they derive from them is telling off customers who hurt their bottom line, but regardless I am hesitant to support this store in the future. If you're a good little customer who buys things with high profits margins at full price I'm sure you're welcome here, but if you use the store's policies and sales to your advantage in order to get the best possible deals you're likely not very wanted here.