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September 2023 by Jeffrey Porter
I hired Triad Mechanical to clean the ducts in my home. They were nice and did a fair job, but left one of the ducts still covered and their overshoes in my garage. But the worst part was after they were finished the A/C didn't seem to be working as well as it was before. So the next day I checked the air filter, which I had just put in new a week earlier, and it is top rated MERV 13 so it isn't cheap. I'm not sure if they left the filter in place, or they left that much debris in the vents
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September 2023 by Ashton Henson
First of all, the service tech that came out and did all of my work was 5 stars for his work and his knowledge and I have total confidence in the work that he completed.Where a 3 star overall rating comes from is the cost of the repair for the age of the system.I had a 2 ton Carrier system installed just over 2 years ago as a group deal with around 100 other owners in my building to save on crane costs.I got a really good deal on the system and install cost and the install was super quick and wet smoothly overall.Fast forward to now and my AC stopped working suddenly 2 weeks ago. I called Triad out to troubleshoot($115), he determined it was a Freon leak and it would cost $250 to locate the leak.(10-15 minutes of work) The leak turned out to be in the main coil(see photo) which is one of the most important parts of an HVAC system.I was then told that the part would be free since it’s under warranty still but that the labor is out of warranty so that would cost $545 plus 4 pounds of Freon at $90/lb. This brought my total to $1270.A $1270 repair for a 2 year old system that was supposed to be a great deal is now not so great of a deal.I spoke with the service manager and tried my best to get Triad to meet me in the middle with this super high cost but the only budge was taking 2 pounds of Freon off of the original invoice to make my cost $1090 but they did underestimate the freon so there would have been another $135 added to the cost if I didn’t make this deal before the repair.I will also point out that another owner in my building also had to get the same part repaired in their system and went through all of this with Triad. It may be a failure if the Carrier product more than it is a problem with Triad but I don’t feel that the individual customer should eat eat the cost of a junk system. For comparison I am leaving a 1 star review for Carrier products and their customer support for responding to my email with a generic “it’s not covered in the warranty” response.Last note, my AC has never felt super strong since it was installed but over never had any problem with that, after the repair I actually feel like my system runs event better now. Again, the tech that came out did excellent work.Services: HVAC system repair
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August 2023 by Lerone Spells
Beware of this company they will try and deceive you into buying and paying for services you don't need. I called them to check out my A/C unit and their technician told the compressor was broken, which was true, what wasn't true was the price he quoted me for a new one, which he claimed was between 25 to 3000 dollars and when I asked him if they can just replace the compressor he tried to sell me a new a/c unit instead which was going toncost upward $7000. Luckily after going with another company to actually fix my A/C unit with a new compressor that only cost $800 I was able to have a running A/C in my house, no thanks to Triad Mechanical. If you want a A/C salesman to come to your house go with triad but if you actually want someone to work on your A/C so you can use it again, go with someone else who won't waste your time and money.Services: HVAC system repair
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July 2023 by Alex Rentz
When we had our A/C unit replaced by Triad, the technicians were professional and polite and were in and out pretty quickly. The only downside is they didn't do the best job insulating the refrigerant line, so I had to go touch that up afterward myself. I'd probably still consider using them again.
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July 2023 by Robert Gartrell
I Called to get my air conditioning fixed about two weeks ago and it was still not working when the guy left and was chargedlike 40 bucks.explained to the lady over the phone that my AC was still not getting the house cool she pretty much blamed me.had to call Mr. HVACR out charged me 125 but was fixed it in 30 min.Service: HVAC system repair
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June 2023 by Mike Pizarek
Lavon and Bryan were great! They installed a new AC unit and thermostat at my home and clearly explained what had been causing previous issues. Highly recommend!
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May 2023 by Jeremy Spinks
Responded to over night voice message quickly and responded to my home the next day. Highly recommend Triad for all your heating and air needs!!!Service: A/C system maintenance
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April 2023 by Guy Sherohman
Triad installed two HVAC systems in our house and removed the old systems. Grayson and Wyatt did an excellent job on the install. Installed both systems in 1 day without a mess. Love our new HVAC systems. They run quiet and are more efficient. Thanks for doing such a great job.
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April 2023 by Teresa Hatcher
I am the wife of the Maintenance Supervisor at Ascend at Stone Mountain Apartments. Grayson and Lavon did a great job on rebuilding, installing, and changing out my A/C, Furnace and coil. They were both well mannered and cleaned up after themselves when the job was done.Service: Install AC
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March 2023 by David Routon
A/C blew out and we contacted Triad Mechanical, among others. Royce in Sales came out and gave a thorough investigation, far better than the competition. He produced 4 viable system upgrades, with Pros and Cons for each. Loved the honesty and knowledge base about the systems. Install date was very prompt, willing to cater to our schedule and the schedule of the materials.For the installation it was handled by Kyle and Grayson. They were very professional and friendly, willing to talk about the installation process, and making sure everything was installed correctly, safely, and cleanly. They made sure to clean up after themselves and made sure we were happy with the install.After a few days of running (6 days so far) we are very happy with the new system. On top of that April from Customer Service visited us, and was able to engage in conversation concerning service bi-annually. What I really like is the fact that if she did not know something about the service, she did not BS the facts, and the greatest thing she said was "Let me step out, make a phone call, and get you that answer." That sold me, these people are honest and willing to look for the solution to your issues or concerns. Looking forward to a long lasting service relationship with this company.Services: Heating system installation
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February 2023 by Larry Johnson
Royce called prior to my appointment to let me know when he would arrive. He immediately diagnosed the issue with my A/C unit and took care of the problem. He was friendly, courteous and professional.Service: HVAC system maintenance
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February 2023 by Sedara Burson
Royce was professional and thorough! I’ve been with Triad for the past 5 years an appreciate their yearly maintenance plan!!!Services: A/C system maintenance
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November 2022 by Jon H.
Not a ton to say.They came and performed the job we'd hired a scam company to perform months earlier. Had to make 2 trips since they needed a very long extension ladder, but once they were back things went smoothly. Prompt, courteous and easy all around. Will have them back whenever we need our dryer duct cleaned again.
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November 2022 by Lisa J
Triad is always quick to respond to my calls for anything I need. They repaired my old system a couple of times then installed a complete new HVAC unit this past summer. When I needed help changing the filter, they came to help me with that too. Really nice people with great customer service.Services: HVAC system repair
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November 2022 by Helen Parker
Triad Is consistently responsive, thorough and efficient. Having the same service tech every visit ensures that our HVAC needs ate met. Royce, our tech, is terrific! We highly recommend Triad.Services: HVAC system repair
