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November 2023 by Tiffany Corbett
There’s a Caucasian heavy-set man with a long beard that works in this department and he is not very pleasant. He’s not mean, but he’s not customer service friendly either. I was able to get a new tire with no issues, but that guy is not the best to have at the counter. ?
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September 2023 by Talib Makwar
Employees are never around. The store opens at 7 am I was outside waiting for an employee to let me in for more than 30 minutes andwhen an employee opens the door she told me there was no employee to assist me. Worst place to go to. THE MANAGER IN CHARGE OF AUTO CARE SHOULD BE FIRED
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August 2023 by Jerrod Coleman Sr.
Worst customer service by far. My wife ordered tires 2 months ago here and scheduled an appointment for 6:00pm to get them put on. We get there and they saying they don’t honor appointments and they are closed! (Mind you the website says closed at 7:00pm) Now, I’ve gave them another shot and it’s the same scenario. So if this is the case why offer a service you can’t provide!!!! THIS ISN’T GOOD BUSINESS AND NOT TO MENTION THE EMPLOYEES ARE ALWAYS RUDE!!! How do they even still have an Auto Center??? (Cancel the whole department!)
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August 2023 by The Gatekeeper
The customer service is horrible. No accountability. An associate told myself and another customer the auto center may open at 7am but management can't make us be here at 7am. Asked several associates for a store manager to be paged to the auto center their responses were "i dont have a walkie talkie" "I don't work behind the counter " "I'm going on break one of them can do" . Unbelievably that this store is operating the way it is.
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April 2023 by Reauna B
CAME YESTERDAY AT 2:00 the heavy set man with long hair said they were taking their last car but I felt like he just didn’t want to service me !!! Will never come back to this location for service staff is LAZY !!!
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April 2023 by Sanaa Williams
Took personal items out of my car and I asked for a tire rotation and said they already did it but it was never done.
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February 2023 by T MC
Staff is rude unprofessional and and don't know anything about cars,no one is ever at the counter..you always have to chase down help and when you do they Always have an attitude. This location needs to be shut down its one of the worst
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January 2023 by Patrick Alexander
Always get great customer service at this location, even for the most basic thing as putting air in my tires. Keep up the good work team
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August 2022 by Stephen Smith
I went to the Lovejoy Store to exchange a battery with a 3 year warranty. After waiting for 30 minutes I had to flag down a technician to get assistance. The technician told me he could not help me and I had to goto customer service for assistance. After waiting 20 minutes at customer service, the associate told me she could not do anything for me and that I would have to go back to the auto center for assistance. I went back to to the auto center to again not find an attendant. About 25 minutes later the cashier arrives. I advised her that I needed to exchange a battery that was still under warranty after telling her I did not have the receipt, but the warranty was I.the system, she skipped me and went to another customer. after waiting for other customers to recieve service she finally got back to me. I was finally able to get it exchanged. The customer service at the location is the worst you get bounced around from associate to associate with each blaming the other for both of them not doing their job.Service: Auto battery replacement
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July 2022 by Tim Tullock
I had an oil change done on my car. I found it to be about 40,% cheaper using a High quality full synthetic oil. Less than $50.00 The service was fast also.
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July 2022 by Jose
First I purchase my tires online and set up an appointment to have them installed. The day of the appointment comes and the shipped tires are delayed with no expected date. I get to Walmart auto center and they not helpful. I call to complain and they offered nothing but to cancel my order. So I go ahead and buy my tires on site and the customer service was the worst. I wasted 5 hours here for a simple 4 new tire install. After waiting 2 hours I go check and the lady says “oh if you didn’t get a text then it ain’t ready” so I’m like cool. I wait another hour and rush back to the auto center at 5pm and luckily I did because that is the close time. There was my keys on the back counter. I ask her when was my car ready? She replies oh for a min now. It was ready 5 mins after I first went to check and I never got a text! I wasted so much time but what do you expect, it’s Walmart. I hate it here.
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June 2022 by Georgiaboy
This place is as dysfunctional as a classroom full of kindergartens without guidance. I told the cashier i wanted Mobil 1 oil and my tires rotated which I originally bought from Walmart. When my car was finished and I was checking out I noticed that my bill was much higher that I normally pay so I started looking over my receipt. My car takes 6 quarts of oil, I was charged for 7 quarts of bulk Walmart Syntec brand oil that i DID NOT request. Looking forward on my receipt I see tires were not rotated, stating that I Declined service. I DO NOT RECOMMEND!
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March 2022 by Phillip Castillo
Auto center has the worst customer service I’ve ever experienced!!! After getting an oil change and tire patched the next day the same tire goes flat? So this morning i get there exactly at 7am which is there posted open time only to find out they have no techs only a cashier that clearly doesn’t work on cars after waiting three hours a tech finally shows to say they cant work on any cars unless two techs are present even though there were actually two techs on the clock
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March 2022 by Jermond Nevels Jr
3 stars because my brother has gotten work done here before and it was fine but the one time I need something done, it doesn't happen because they don't have the filter for my vehicle and never called me to let me know.
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December 2021 by The Holy Yogi
They are so kind friendly and always provides the best service for a very reasonable price. I get my oil changed and tires pressure checked for free and tire changes done here for all of my cars. I have become friends with the technicians and the customers service… I highly recommend them.