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February 2024 by Iris Ortiz
Well, they serve you very friendly and the service is fast, you don't have to wait long.
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January 2024 by Bloody Demise
This bank has been helping me for years now. The staff are so kind and considerate. ☺️
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November 2023 by Arynette Neal
Bank of America, you are on crack charging people $15 for a bank check. It used to be free if you had an account with you. Money orders from the grocery store for $.99 each sounds much better.
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March 2023 by Pedro P.
I had an appointment at 10:30 got there at 10:32 waiting in line for about 15 minutes and then they said they couldnt take me because more than 5 minutes had past while the employees were gossiping and not taking me in called me a liar and wanted me to wait an hour never again horrible experience.
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March 2023 by Sean Thomas
By far the worst branch I’ve walked into. I expect a certain level of quality when it comes to BOA. I’m highly disappointed! I waited 30mins in line just to feel dismissed.
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February 2023 by Harolene L.
I went to the bank in person because I had tried for an hour the day before to get someone to answer the telephone. I was calling for my 92 year old Aunt, who needed some information to take to her CPA for her tax returns. I asked the young man that greeted me if anyone there ever answered the phones phone and he actually just shook his head and didn't say anything in return. I told him that I have read a lot of negative reviews about that Bank not helping people who were older, or were not able to access them by internet and there was no comment. He did make an appointment for her to come in, but since she is physically handicapped, that is almost impossible. HML
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February 2023 by Byron Pollard
The worst banking experience I have ever experienced. I came in here to cash a check and have been in here for over an hr. I waited in line for almost an hr before getting to the window to speak to a teller, then once at the window they tried to run every verification check that they could run on the check I brought in. The entire check cashing process took over an hour. They have no cares about urgency.
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December 2022 by Andrey Russinov
I had an excellent experience opening a new checking account. Both the manager and the associate opening account handled everything very professionally. We were seen quickly (<10 minute wait) even though we didn’t have an appointment. Very pleased. Thank you.
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November 2022 by Daddies Girl
Both branch manager and employees has zero experience...especially the one with same red sweater every day...unnecessarily rude, no clue what she doing, and extremely bias!!!
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July 2022 by Hasan al-Bari
It’s not a BofA anymore. It’s Westside Bank now. Update the maps! I walked an hour just to see it’s not real. Another reason I’m leaving this bank permanently.
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June 2022 by RegG Jackson
Locking the doors before they are to close on Saturday when people come to the bank on Saturday because they can't make it there during the week.
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April 2022 by morgan gavornik
I waited in line for about 30 minutes just to get up to the teller for her to be very rude and dismissive towards me. The gentleman working next to her was just as rude. They couldn’t explain to me why I couldn’t do what I was looking to do and instead of taking a minute to explain I was basically ignored. Sad to see because your want to feel comfortable at the place you bank. This may just make me leave Bank of America and take my business elsewhere.
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April 2022 by Chandra Liberal
Teller, Danielle (female) on Saturday, April 2, 2022… no sense of etiquette or professionalism. Customer service goes a LONG WAY!!!!!! If I could give less than a star, I would.
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March 2022 by Markesha H.
Bank of America makes it impossible for elderly and disabled individuals to do their banking especially if they are not tech savvy. Everything has to be done online or through the mobile App. I observed the greeter in the lobby turn many people away and tell them to use the app. Although I was the only person waiting, he was telling people if they wanted personal help they had to wait an hour because of appointments coming in later. There should be someone in the lobby helping the walk in guests and people who need immediate help. Navigating the voice prompts on the phone is also difficult for some people. When did banking become this impersonal? I came to help my disabled aunt because she has been hospitalized and could not access her account only to learn that Bank of America closed her account due to inactivity. She was in the hospital! As a result, her social security check did not deposit to the account and she has no money to pay her bills and has to wait until the payment is reissued. If you thought BOA customer service is bad, try calling the federal government for help. We don't know how long it will be before she is able to come back into the branch to open another account. Everything else is online but she has to physically come in to do that? It is terrible how BOA treats its most vulnerable customers.
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November 2021 by Candy Girl
Worst service. Honestly this is not okay. I always have problems. My mom is a member. I walk in to get an account. Because I need one now. And I have to make an appointment. Well u just lost a customer personal. And business wise. Thanks
