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July 2025 by Misty Gilmore
Always friendly, helpful and courteous
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July 2025 by Stephanie Boyd
Had many returns to do- and had to make sure each label went correctly with the correct item. I realized 3 similar items I needed to give the correct label and thought they could be all put in the box together I brought. Young female at the counter rushed and grabbed the first item. After realizing they needed to be boxed separately- I had to ask for item back to ensure the correct item was taken for the scan- which it hadn’t. No need to rush, and would have liked a bit more patience and kindness to ensure all my items were returned correctly. I recognize I should have been a bit more prepared, but patience and kindness goes a long way- and clearly I was irritating her, even after I apologized for needing to take 30 extra seconds to make sure I was returning the correct items with correct labels. I also was confused by the two tickets given for 4 items, all boxed separately, but my questions also apparently irritated her. Skip this UPS and go to one that has better manners and customer service.
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July 2025 by Susan Shaw
Horrible service. Unfriendly and slow. I avoid this one as much as I can even though it’s across the street from me.
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June 2025 by Phillip Edens
There’s always a line. Even during the middle of the week when you’d think it would be in and out. Nope. 20-30 mins wait 6 days a week.
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June 2025 by Tori V
Love this location. It's a busy store but the staff is always helpful and nice.
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August 2024 by Cornelius Robinson
Paulette was amazing with helping assist and went all out her way to help with my mom package? even zoomed in to get all the correct information to ship
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August 2024 by Reginald Lankford
Paulette was awesome with customer service and moving customers in and out efficiently
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June 2024 by Kendra
We waited an hour in an empty store for a notary that takes 2 minutes. The owner is the only notary and was helping someone fit a mattress in a box. We were told he had already been trying for an hour before we
Got there. After waiting 50 mins, I asked if he remembered we were here. She said yes. I said can he help us as it’ll only take 5 mins and we have been waiting forever. She said it’s by whoever came first. Typically that’s fine but most of their time was spent brainstorming while we wait with no update. 5 mins to notarize and get back to a lengthy complicated task would not hurt the other customer especially with only one employee that’s a notary.
The owner finally came to help an hour later and never apologized for our wait.
Horrible customer service, lack of situational awareness and money hungry.
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June 2024 by CeCe
awful customer service. why did i feel like i was bothering them when i had a simple return to make? it’s literally your job to be helpful. will never come to this location again
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June 2024 by keith davis
Paulette always take gd care of me with my shipping her speed and customer service is amazing
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May 2024 by Jas Flo
Does this location not send notifications when stuff comes to the PO Box? We had a baby bag that a family member bought and it sat that this store for 2 weeks with no notice. We just decided to go there to check and it had been there for 2 weeks with no notice, why?
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May 2024 by Paul Rue
Friendly and professional!
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April 2024 by Barbara Pitts
This store always delivers excellent customer experience.
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April 2024 by ToniaL
Fast and friendly Amazon return. However l, I was disappointed to learn that UPS stores do not recycle Amazon cardboard shipping boxes. Cashier told me I had to keep the boxes and that they didn't recycle. Wow!
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April 2024 by J Johnson
It seems like only one person kmow how to so everything. I stood in line for a while when there was ASSOCIATE DOING NOTHING
