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January 2024 by John Sadler
The transmission went out in my 2018 Lincoln navigator after 93,000 miles. I was surprised that there was a problem with the car since it had been maintained to all of Lincoln‘s recommendations. Fortunately I found AAMCO in Macon Georgia and was able to connect with them and deliver the car to the shop. They called me the next day and told me that the transmission needed to be replaced and while I was disappoint I gave them permission to go ahead and do the work. About a week later I got a call saying the car was ready. back to Macon picked up the car but on the way home the transmission started leaking fluid again. I called AAMCO. They told me to bring it right back and they would take care of it. Boy did they a week later I got a call saying the car was ready and I drove over there today to pick it up and the drive home was like driving it home from the dealer on the day that I got it. It was a big relief to have this problem resolved. Turns out Ford has a class action lawsuit against it on this particular transmission. I will use this business again and recommend them to anybody that is looking for a professional, courteous repair shop!
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January 2024 by John S.
I found myself in a very serious situation when the transmission in my 2018 Lincoln navigator started leaking and error. Lights covered my dashboard. I googled transmission repair and got the location of an AAMCO dealer in Macon Georgia. Called made an appointment and drove over there to drop off the car. They agreed to look at it and call me with their recommended solution. It was very nice to deal with people who were concerned about the repairs needed to my car. when they called and told me that the transmission needed to be replaced, I was surprised, but authorized the repair. About four business days later I got a phone call saying the car was ready and I drove to Macon to pick it up. Unfortunately, on my way home the transmission started leaking again and when I called AAMCO, they told me to bring it right back and they would get to work on it. at that particular point, we discussed the challenges of the transmission in my Lincoln and he advised me of a class action lawsuit against Ford over the problems with this particular transmission. They replaced it again and I just picked it up today and drove it home and it was like a brand new car. Not only was my car fixed. I got to meet and deal with people that I will definitely do business with again. I found them professional, and extremely helpful and not only the repairs, but also helping me understand the problem better. I would recommend this company to anyone that needed professional quality service.
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January 2024 by Anna Fant
Fantastic shop - friendly and prompt service. They didn't charge me after diagnosing an engine problem and suggesting I take it to the dealer. Printed off all necessary documents for it to be covered under warranty. 11/10 recommend!
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January 2024 by Justina Bailey
My car was towed to them on the 18th of November. Was told if I paid half down on the 20th, my car would be ready in @1 week. I was told this 4 times after putting $4000 down. I finally got my car back on the 22nd of December. Had to pay $120 more than quote for "credit card fee". Spoke to the "manager" 3 of the times I called and was told he couldn't tell me how long other than "should be about a week". The only good service was from the lady I spoke with who followed up with me. She deserved a star. The interior was also covered in grease. Would not recommend & sure hope this warrantied transmission lasts because I will drive 100 miles to find another Aamco to not have to take it back to this shop!
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January 2024 by Jillian Price
Very rude and not reliable. My car is older but there was no reason for this poor level of customer service. They had my car for over 3 weeks, it sat for 2 weeks before they even looked at it. They don’t at all communicate. I had to call for updates and when I did I was always given an attitude. I was in a bind and had no choice but to use this company and payed a hefty price for the repairs. When I finally got the call that my car was ready, I let Ken know I was paying cash and he said there was a cash discount. When I picked up my car and asked about the cash discount I was told that “the discount is you not having to pay our 3.5% credit card fee” why would you lie about a discount when really it’s not? Felt like immature behavior for adults. Also ironically I saw no cars actively being worked on while picking up my car which I find interesting when they are so behind on services.
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November 2023 by Joel Callins
My review of this business is mixed. Bottom line— the repair was completed to my satisfaction. The price seemed a little on the high sideI, but in their defense, I don’t fully understand the repair needed and don’t have other estimates to compare my repair cost to. I decided to take my car in last month because of an unknown transmission issue. I called for an estimate and was told, I needed to drop it off, they’d inspect it, and let me know if they could help and the cost to fix it. I rented a car, and dropped my car off on a Monday morning at 8am. Several days went by with no update, and no repair estimate. When the estimate was provided, the options were $900+ for a transmission fluid/filter replacement or $7000+ for a new transmission. I chose the less expensive option. At the end of the day, they performed the service needed and for that I’m very thankful. However, they could improve on: (1) as soon as they know, estimating for customers how long the repair will take, and (2) without customers having to call, actively communicating with customers on updates. For my repair, every update I received, was a result of me (or my wife) calling the shop, including to my surprise the day the repair was complete 2 weeks later. For people who have to rent a car during the repair, I recommend securing a longer term car rental just to be safe. With this shop, you may not know how long you’ll need it. In addition, you should incorporate the cost of a rental into the overall repair cost. The 2 week car rental added an unanticipated $1100 cost to the repair budget. I may not have dropped the car off at the time I did, had I known it was going to require 2 weeks of car rental. No business is perfect. But this business could improve on being more sensitive to the challenges customers face while their primary vehicle is being repaired. An accurate estimate of repair time—even a worst case scenario would really help customers budget and save money. I would certainly take my car back for repairs, based on proximity to my house and a limited number of service providers in our area.
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October 2023 by alex alexx
Terrible service and price, 2 weeks waiting for simple job and not was necessary exchange 2 cvt axels because 1 was new sure need charge more money from customers
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September 2023 by Hailey Dalton
the lady jennifer haley up front was super sweet I think her husband Zack was the one who did the work on my car. Will definitely be seeing them again for my future car troubles. Great place for sure
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September 2023 by Justin Gee
I cannot say enough good things about this place! They are the absolute best at what they do! Huge thank you to Jennifer Haley for all your help! I will be recommending all of my family and friends.Services: Transmission
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September 2023 by Rashaan Grove
Jennifer Haley is the absolute BEST!! Very respectful very professional. Great place to be! Great pricing!!
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September 2023 by Ricky Hunt
Some time back when my ram transit van broke down the help key out everything that was wrong, of course it was no hope for it, but they is a really nice group of folks, spend weeks with them til I was able to get towed back to NC, Love them, Love and Blessings
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July 2023 by Renee Tu
My husband brought his Truck here to be worked on and really liked them. So when my SUV was having issues they were our first place to contact. Great customer service and honest. Everyone I spoke to were nice and informative.
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July 2023 by Wilson Taylor
Some miscommunication the first time I brought it in and had to take it back for a noise/rattle after clutch install. Stated there must have been a minor shift in parts under the car to cause the steering column to hit the header on drivers side. They were super nice and we going to tweak a few things to make the parts not touch anymore. However, upon further inspection, they found that they installed the crossmember backwards. Reinstalled the crossmember the correct way and noise is gone.
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July 2023 by Matthew
Worst place you could ever dream to visit. Kept my father in laws truck for 2 months for a no start. 6 thousand dollars and two months later, they gave his truck back. He then had to take it to Ford and spend more money to get it fixed right. We thought it was gonna be like 1200 max. They charged over 6k without clearing it with him. . It was such a horrible ordeal with these guys I had to laugh. F250 deiselService: Electrical repair
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July 2023 by Leslie Sentel
Nice people there. Very expensive. They couldn't fix my transmission and wanted to sell me a rebuilt one
