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September 2023 by Norman Carter
Customer service is still the key. I talked to a real person “Jessica” who was patient with me as I transitioned to the new company. The services of storage are needed for many people like myself. Thank you again!
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September 2023 by Steve McCall
In the transition from Max Storage to Free Up Storage, we had a hiccup with a late invoice (our company needs an invoice to pay), and incurred the automatic late fee. We requested a waiver, given the circumstances (the late fee did get waived), and expressed confidence things would smooth out.Indeed, they did. We received our next invoice on the 20th of the month, plenty of time to get it paid by the first. Property manager Jessica even took the extra step to notify us our receipt had been emailed. We had seen that, but it was nice of Jessica to let us know, given the problems from the earlier month, that payment was received. We are confident things will continue smoothly, and appreciate Jessica working with us.
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August 2023 by H I
Great customer service - very much appreciated your time and patience
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July 2023 by Erica Knox
The advertisement for the indoor storage is misleading. The temperatures are kept from 78-80 degrees in the summer and 55 in the winter. Your things might as well be stored outside. They charge you extra for “climate controlled” storage but your tv’s and furniture will still sweat and end up damaged. It’s not worth it to pay the extra cost just store your things in the outside units. The employees are very nice and helpful but the company over all need to make some changes to their advertisements.
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April 2023 by Angela
The staff is very friendly and professional they ask all the right questions
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February 2023 by Rhonda G Spain
So my experience at Max Storage was nothing short of amazing!! Di Di went over and beyond to make sure I had the exact space that I needed. She even helped the next day when came back to leave my things! I feel safe and secure leaving my valuables with her!!
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September 2022 by Mariah Crapps
Dede is a great manager she helped me from beginning to end with getting my storage unit and closing me out. She made the process so easy. I even dropped off and picked up a couple of uhaul a from there. I mean is was extra easy and she’s so friendly. I used my unit for about 4 months and couldn’t have picked a better place.
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September 2022 by Maurice Hill
Ms DiDi is a great manager, she is warm and friendly and always caring for the property. I would encourage everyone to use Max Storage in Macon. Thank you Ms. DiDi!!! Maurice
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June 2022 by Greg Metts
Didi was an excellent representative for meeting my needs with renting a truck. She showed patience and understanding with me. I went to the Gray Highway U Haul to pick up the truck instead of this location. She was very helpful and upstanding. She was concerned about me as a customer instead of just getting money. I will not hesitate in doing business at this location again. She went beyond the call of duty in customer satisfaction.
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May 2022 by marco green
It was Great in and out with no problems thanks!
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January 2022 by Pershunda Smith
Nice & large storage space in one unit & decent location
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October 2021 by Tonda M. Collins
The Property Manager is very personal and knows her business. She accommodates you as best she can.
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August 2021 by Veka “Buttafli” Harris
The staff is so professional and friendly. The explains everything in detail to make sure you understand your contract. I love the fact that it's secured and that you have option to pay online.
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June 2021 by Kara Collins
Nice friendly service by the manger and her trainee. Highly recommend for climate controlled units! Dock and dolly made her my things in the building and unloading the truck easy!
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June 2021 by Valeria Jones
These ladies was awesome and very efficient
