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December 2023 by Pamela Robinson
We went to pay our bill 12/09/2023 at 2:15 PM and customer service is Terrible there. That store smells Bad. The Manager or the Supervisor didn't wait on no one. .. I definitely will be calling corporate!!!!
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November 2023 by Marvin Potts
Greeted immediately. Short wait. Sales rep gave the kind of information I needed. Answered all my questions. Assembled all my new products. Was polite and respectful. A great experience!
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November 2023 by Donna Benton
Micheal was very professional and knowledgeable about the various I phones. I chose I phone 15.All my data was transferred to new phone before I left. Very satisfied with my service.
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October 2023 by Kimberly Sumrow
Michael and Ton helped us with new service. They were both VERY HELPFUL. It was a easy process. They both were very informative and answered all of our questions with ease. We would HIGHLY RECOMMEND AT&T at the Riverside Dr location.
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October 2023 by Paige Miller
Ebony at the store was great. However, Curt who came to our house to sell us on Fiber and AT&T mobile is a sleazy salesman. 10/10 do not recommend if you are connected with Curt to set up your service. Jacob with customer service is very helpful!
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September 2023 by Barbieretta Turner
Clean shop with great customer service. Knowledgeable staff of all the products
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September 2023 by Alera Simpson
The staff was phenomenal. Mine was a bit of a complicated request and everyone was patient, efficient and empathetic. They had me laughing and feeling so grateful for their assistance. Shout out to Michael, Dominique, Tonchelle and Jordan. They are all a credit to the company. 10/10 would recommend this store based on them, just a stellar team!
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June 2023 by Mz QbanNaQT
Came in for assistance with my bill and Dominique was the best. Highly recommend her with assistance with your bill or services
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April 2023 by Beverly Jones
Ebony was so helpful, she took her time assisting me with all my issues. Please 5 star
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March 2023 by Jessica Stephens
The guy was nice, but clearly did not care to help us unless we spent more money. Did not want to help at all because we had an at&t prepaid plan unless he sold us a new plan again after already buying one this morning.
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March 2023 by Olivia Crosby
Monday morning me and my dad went to go replace both of our phones, and whoever helped us was very unprofessional.I’m unsure of the name of the man who helped us but I’m writing a review because he was VERY rude. He didn’t answer half of my dads questions/ and if he did it was a smart remark and he seemed very annoyed. When my dad asked him for help trying to identify the name of his phone that he brought in to be replaced (that he bought at AT&T!) the man tossed the phone on the table saying he didn’t know what it was and walked away. Yes, the phone was already broke and cracked but the lack of respect was baffling. The man didn’t want to help us or answer any questions that we had. It was a bad experience.I would like to mention he says he has been working at AT&T 10+ years, sad.
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March 2023 by Shail Patel
Avoid. Sold me a $17 a month (each) insurance policy for me and my wife on our new iphones that we bought. This was never mentioned to me by our saleswoman. I found out about it once I started receiving my monthly statement.
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February 2023 by Matthew Dakon
The sales rep named Michael seemed very sarcastic and not very customer oriented. He did make sure to mention that he has been with ATT for 9 years.
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January 2023 by Jarrett Woolfolk
Pretty nice store, staff was ok..
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December 2022 by Jonathan Graf
I called the store about switching my account from postpaid to prepaid. The store repeatedly told me I had to come into the store before they could help. I repeatedly told the Macon AT&T store person I didn't want to drive all the way to the store, just to be told to call AT&T customer support. He assured me that I had to come to the store.I show up to the store about an hour later... and Michael gives me the number for customer support and says that only they can help me. There is nothing the store can do.Driving to the store was a complete waste of time.Update: Called customer support. They read from Article Post Paid to AT&T Pre Paid, #000002506, in Market NCI, word for word stating that ONLY a corporate AT&T store can switch an account from postpaid to prepaid. The manager of the AT&T store, Jalen, again stated that only customer support could fix this issue.
