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August 2023 by Chuck Smith
I don't remember the Lady's name at the register, but the young black lady that helped us around the 4 o'clock shift was as nice as can be. Super helpful, super nice, very beautiful and just put off pleasant and wonderful, warm, and welcoming vibes. My friend was renting a car and she was just wonderful as can be. We need more people with her attitude. The world would be a better place. I'm a real person and this is a real review.
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August 2023 by Mark D
How this place is allowed to stay in business at the macon airport is beyond me. Every aspect of the car rental procedure is absolutely horrendous. Worst part? They don't give a $hit. From the person working behind the desk to trying to get through to customer service , everything is beyond belief terrible.
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August 2023 by thejaswini a
The website indicated that rental cars were available, but when we arrived to pick up the car, we were informed that all the cars were being serviced and none were available.
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June 2023 by Anna Bell
In today’s world it’s rare to receive good customer service. However I want to tell you about the SUPERIOR customer service experience that Princess provided at the Budget counter. She was extremely kind, professional and efficient. I witnessed the same friendly interaction with the customer ahead of me. She is truly an asset to your team! The rental car was super clean and handled well. I rented with a competitor and they can’t touch the level of service I received with Princess & Budget. I will definitely rent with Budget again :-)
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June 2023 by Rosa Clowers
We made reservations for June 19,2023 for pickup,my niece communicated with them periodically as it go closer to the date, when that time came, my family was distraught, she had the paper work, confirmation number and all, there was no van,and customer service, that's a joke, then had the ordasity to offer us two mini vans two deposits, in place of a fifteen passager van, my niece thought we were getting a bargain,we were totally disappointed, I could never refer anybody to you all, TALKING ABOUT A BIG LET DOWN we were
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June 2023 by Jocelyn Bryant
They have some great cars here at very reasonable prices. Go online and see if you can find a coupon (get an even lower price) . The front desk assistants are very nice too.
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May 2023 by Antoinita Stokes
I've dealt with Budget for 15 years and this is worse location I've visited ever. The fleet is old, unclean and broken down. I got a car here and had to stop in another state because of mechanical issues. The customer service is nonexistentEven with upper management. Barbara wasn't helpful. I had to ask for pet hair to removed twice while she her personal vehicle detailed. BEWARE
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March 2023 by s Halstead
I rented a vehicle from the Atlanta Hartsfield location, which is a Franchise. Though their rates were higher, I decided to move forward as I Had limited choices. I booked a one way from ATL to Macon GA. Unbeknownst to me, the location at Macon regional Airport is corporate. So, they try to persuade you to permit them to run a Credit Check in order to lease a car?? Of course, I declined.What infuriates me is that Budget locations will hold car from their website so it forces customer to lease, manually, for locations. This way, each location can charge whatever they desire and customers are unaware. After MULTIPLE calls to Customer Service, attempts at online bookings, I became aware of this business practice. That said, I will no longer utilize Budget for my rental car needs. RIDICULOUS!!
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February 2023 by Leroy Dennis
I rented a fairly new SUV at the airport in Charlotte and found out it had 4 dry-rotted tires after one of them went flat while driving! Customer service is a joke, don't know what they're doing, and barely speak English. I ended up paying for a brand new tire and praying the rest held up through the trip. At the return desk, they had a new employee who was left alone way too early in her training. She was of absolutely no help in the situation but that was more of a reflection of management than her. I will never rent from Budget again after putting my life in danger and I will encourage everyone I know and can reach through social media to never rent from them either.
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December 2022 by J Sublett
Bad never go there! They change Company rules whenever they want. Customer service states one thing store does what they want to. Very bad business practices
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September 2022 by Jennifer Lee
Customer service was terrible and be prepared, the run a "credit check" on you. Mind you it is hard to do when they don't have your SSN. So they say they run a credit check but really they don't.
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August 2022 by Benjamin Levy
Amazing experience all around. Availability. Short line. Good prices. Real clean cars. Thank you so much for the good overall experience !!
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July 2022 by Ken S.
Poor service is a stretch and the location looks like they dont want any business. Booked a rental and was told upon arrival that they didn't have any cars. He also told me that is states that on my reservation paperwork. I would not use this place for their misinformation and deceptive tactics. Most rental car sites will state if they have cars available or not, allowing you to continue your search elsewhere. The worst part was he couldn't even tell me when a car would be in...less than 10 min from the airport where I went and got a car. Renters beware, shady practices here.
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June 2022 by Kim Neely
Son abandoned in Illinois! Truck should never been put on the road! No oil, leaks galore! Finally broke down after 5 hours of a 20 hour drive. Now abandoned with no timeframe given for replacement!!
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June 2022 by Stephen Greenfeld
Very poor rental experience. Car wasnt cleaned before I picked it up and it reeked of cigarette smoke.
