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August 2023 by Maria Hart
We had my daughters 10th birthday party at Claire's in Macon at River Crossing and it was so perfect and special. One of the managers, Carissa, was so professional and helpful from the first time I spoke to her on the phone to helping with all of the details and extra staffing. The girls were treated to a little makeover by Scotty and Carissa at the store. These ladies made all of the girls feel so special and beautiful. They created an experience that they will never forget. Highly recommend the store and the staff!
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August 2023 by Chantell BIGFINE
Visited Claire's yesterday to get my daughter and my granddaughter's ears pierced. And the experience was amazing. Octavia was the beautiful young lady who pierced their ears and I must say she made the experience a beautiful one. She was so kind, patient and knowledgeable.She made my babies feel very calm and talked us all through the process. She definitely deserves a raise. She's an amazing addendum to the Claire's team. Thank you Octavia. I hope you see this.❤️
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January 2023 by Tanecia
I paid $90 for my 4 month old to get her ears pierced and one came out. This is ridiculous . I got my 3 year old ears pierced at the same age but a different place and I had to pull with force to get them out. They don't tell you this when you get them pierced. That there is a possibility that they can come out. And it's not their responsibility. Called the 1800 number expecting a tad bit more understanding. But I was told that I should have never got my babies ears pierced anyway because she is too young and it looks like child abuse. All I wanted was my 1 earring replaced not even asking for a set. I don't recommend this place. They don't have any morals. Nor do the quality match it's price. Call around before coming there
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December 2022 by Mrs Strong
I paid $90 for my 4 month old to get her ears pierced and one came out. This is ridiculous . I got my 3 year old ears pierced at the same age but a different place and I had to pull with force to get them out. They don't tell you this when you get them pierced. That there is a possibility that they can come out. And it's not their responsibility. Called the 1800 number expecting a tad bit more understanding. But I was told that I should have never got my babies ears pierced anyway because she is too young and it looks like child abuse. All I wanted was my 1 earring replaced not even asking for a set. I don't recommend this place. They don't have any morals. Nor do the quality match it's price. Call around before coming there
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July 2022 by Barbara Darnell
I can't recommend Claire's because of customer service. I paid $48 each to have my daughter's and a friend's ears pierced. Was told the earrings would stay in. One of my daughter's came out a week later. I called the store, spoke with the assistant manager to request a re-do or store credit. She said the earring didn't come out by itself and gave me no credit. Was it possible there was an error in putting it in? I can't afford another $48 and my daughter now has no earring.
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July 2022 by Joan King
I called the store on multiple occasions and can never get anyone to answer the phone. Called several times today with no answer. Upon arrival there were 3 employees standing there talking and the store was empty with no customers. The lights were dimmed and looked as if the store was closed. I walked up to the door and asked were they open for business to do ear piercing and they laughed and said yeah.
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June 2021 by Rodney Perrigen
If I could give this location a zero, I would. Lousy customer service. I visited the store on Sunday, May 30th between 3 and 4 PM. The only time I was acknowledged was when my wife and I decided to leave. We were told to have a nice day. The two employees were trying to learn how to give a customer an ear piercing. If this is the best this location has to offer, please close the doors.
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May 2021 by S W
Very nice manager
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April 2021 by Ashley Spires
The price for earings are ridiculous that go with your free piercing. Also online says they do cartilage and nose piercing and they do not at this location.
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March 2021 by Crystal Baker
Very disappointed in this store. Got there at 11:15 because they were supposed to open at 11. I ended up leaving at 12:15 because the store never opened. I called around 4 to .are sure everything was ok and no one was lying dead somewhere and the girl that answered the phone acted like it was no big deal. Won't be going back.
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March 2021 by Angela Wilson
Girly girl store all the way, my girls love it
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December 2020 by Alayah Troutman
The line for ear piercings was kind of difficult to find because there is no type of sign that said piercings line but other than that the service was very great
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August 2020 by Liz T
Fast service good prices
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November 2019 by Melissa Anderson
My daughter got her ears pierced. They were friendly and professional. Overall a great experience. Will definitely be back.
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September 2019 by Genesis Brady
Khamiyah was an amazing help and 100% made our experience better! She explained the deals of the day and even showed us the specific areas that were included with the deals.
