October 2023 by Tumaini A.
If I could give NEGATIVE stars I would. The first time I went to the location on Gray Highway, I walked in and was hit by the smell of marijuana. I'm not sure which guy it was but it terrified me that this person was hooking a trailer to my truck. I drove home slowly and had my husband recheck everything.The following weekend I went back to get another trailer bc the location is convenient and now I know how to make sure the trailer is securely attached. I don't need to describe the employee because one exchange with him and you will know exactly who I am talking about. I asked him a question about the information he was requesting because I had rented a trailer the weekend prior,he starts telling me how I can go spend my money elsewhere and he was already dealing with another customer with a bad attitude. I ignored him, not understanding why HE was getting bent out of shape about me questioning him. When it was time to pay I asked him to use the card I made the reservation with. His response was incredibly snarky " the card has to be present at the time of purchase" (although the previous weekend he asked me if I wanted to use the card on file). He then went into a tirade about how he hated his job, " I hate this job, hate this place, makes me sick!" Then this joker gave me no receipt and attached my trailer and waved me off. Needless to say I WILL GO out of my way to find another store, maybe even a different company. I have used this location multiple times for personal and business moves but I will not again and I will tell EVERYONE I know and post this review everywhere I can because the sad part is he is destroying someone's business with his toxic behavior. There are 11 places to rent U-Hauls in Macon Georgia, I would take this guys advice and choose any location besides this one.
