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January 2024 by Oliver Herrera Mercado
To Whom it May Concern and Manager ! I am Eveline Herrera-Mercado. I Stayed at Comfort Inn 5000 Harrison Road Macon Georgia on Monday Jan 1 2024 and Checked Out Tuesday Jan 2 2024. Someone Added a Charge of $100 Without Telling Me ! I Told Them I Had a Service Dog ! Here is The Picture of The ID ! When I Called To Ask For The Manager The Person Was Very Rude To Me Said His Name Was Rajh and The Manager’s Name Was Charlie and Then Rajh Hung Up The Phone after Being Very Rude! I Would Like You To Remove All The Charges Made To My Card And I Had A Horrible Experience With The Treatment of The Man Rajh on The Phone and Whoever Input The Charge The Morning of Jan 2 3024 ! Please Give Me A Call When All This Is Resolved Eveline Herrera-Mercado ! Thank You ! God Bless You !Rooms: The room AC unit was off and the environment inside was stuffy and my son was affected because he has allergies.Food & drinks: The breakfast was cool and almost nothing there to eat , the drink were very watery.Noteworthy details: To Whom it May Concern and Manager ! I am Eveline Herrera-Mercado. I Stayed at Comfort Inn 5000 Harrison Road Macon Georgia on Monday Jan 1 2024 and Checked Out Tuesday Jan 2 2024. Someone Added a Charge of $100 Without Telling Me ! I Told Them I Had a Service Dog ! Here is The Picture of The ID ! When I Called To Ask For The Manager The Person Was Very Rude To Me Said His Name Was Rajh and The Manager’s Name Was Charlie and Then Rajh Hung Up The Phone after Being Very Rude! I Would Like You To Remove All The Charges Made To My Card And I Had A Horrible Experience With The Treatment of The Man Rajh on The Phone and Whoever Input The Charge The Morning of Jan 2 3024 ! Please Give Me A Call When All This Is Resolved Eveline Herrera-Mercado ! Thank You ! God Bless You !
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January 2024 by Tabreisha Moore
Raj Gondalia only charge black families deposit!!
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December 2023 by Kimberly Spencer
Room was clean, beds comfortable but the so called free breakfast wasn't even set up properly, 1st thing no milk so asked front desk he appeared to go get some but actually disappeared. Then no waffle mix so we ask about that, a woman comes out to take care of it and nicely I asked if it will just take a few minutes to replace. She rudely snaps at me and says No she has to go make it. I apologize saying I didn't know that but I ask you nicely. Needless to say we left. Complained to the new desk clerk who just replaced the missing milkman for shift change. To make matters worse we are traveling with a handicapped person and now have to stop for breakfast load and unload her. I wouldn't recommend this place to my worst enemy! Never had a problem with any other comfort inn and suites hotels before, hopefully this is just a solo incident!
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November 2023 by Rutul Bavaliya
The front desk girl was disastrous and rude, I mean very rude. No greetings upon arrival and she was very busy on the phone for watching videos. We were there 8 mins. before 3 PM and she refused to check in, really???. When called in earlier in the day, and asked for the manager, she claimed, she was the manager and I asked for the name, and she hung up on me.. However, the board in the hotel said something else. No recognition for being a valued customer of the choice group.The housekeeping staff was very nice and accommodating. I appreciate their help and effort.Rooms: Average but well kept and clean.Food & drinks: few options in walking distanceNoteworthy details: Very rude front desk in morning shift.
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October 2023 by Garry Kennard
This place is really poor. I can't believe comfort would allow their name on his fle bag. The room smell and they are not very clean. I would NEVER stay there again. I wouldn't allow my dog to stay there. The furnature is old and worn. Its bad.
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October 2023 by laura silva
A young unprofessional check in receptionist was the worst experience of this whole hotel. She was down right rude and mostly unhelpful with a nasty attitude. Could not even answer a basic question like is the any place to eat around here or even if the hotel had laundry facilities. She was the absolute worst I've ever experienced at any hotel and I've stayed at many across the US.The manager though was very courteous and professional and made our check in smooth. Thank you Raj. House keeping was friendly and helpful, thank you.Our room was clean and quiet. Everything was in good working order. Breakfast was available as was laundry facilities and a pool.
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September 2023 by shamar redding
THIS PLACE IS TERRIBLE!!! My card was charged twice upon checking in the hotel and the manager did not inform me why….After the manager seen that a mistake was made he did not apologize at all instead he was very aggressive & walked out. Our hotel was disgusting, my children got sick from the pool and when I told them I don’t want to stay at the hotel he told me I can cancel but I will not get any money back. STAY ANYWHERE BUT HERE…. The manager will take your money for bad service & will be very disrespectful
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June 2023 by Natascha Lockhart
I was sick and needed a place to stop over for the night to rest and recover. Location is off the hwy which is convenient. Chinese restaurant and a Cracker Barrel is within walking distance.Customer service at this location was impeccable! Checking in was easy. The room was very clean, spacious and comfortable. I wanted to relax in the whirlpool so I selected that room for my stay. The tub was sparkly clean and comfortable. The bed provided me with the rest I needed. Microwave, fridge, etc.worked very well. The bathroom has a shower in it for my husband that's not a tub person. Location is quiet. I did see some "shady" characters outside across the street but nothing to make me feel unsafe.Indoor pool. Didn't get in this time but I will on my next visit for sure. I'll be back ?Rooms: Spacious, clean and comfortable.
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May 2023 by Trudy Jerls
We like the comfort inn brand and have stayed and many, many of their hotels while traveling. This is by far the worst in terms of cleanliness, maintenance of the hotel and service. We arrived at 11 pm and after we were let through the locked doors the person on the desk had us wait while he finished his computer work. We waited for 7 minutes. We finally get checked in and to the room and the lights don’t work. We found the lamp on the desk unplugged. We were exhausted, got ready for bed and found the bathroom lights didn’t work, at all and the lights by the bed didn’t work. We just gave up and went to sleep given we had to wait 7m just to check in. The room had been serviced but wasn’t clean. We checked the beds and they were fresh and we wore our shoes. We told the lady checking us out the next day and she said write a review. I called two days later because they double charged us and asked if they knew about the room issues and the response was I’m sure someone knows. Avoid this Comfort Inn. Comfort Inn Corporate, you need to pay this one a visit.
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April 2023 by Nathaniel Cash Jr.
I was told that you had to get your luggage to your room and move your car in 5 minutes. I don't know about other seniors, but it is impossible for me to do that in 5 minutes. I went to the room, needing to use the washroom badly. I got a call from the young to move my car before I could get done in the wash room. She says she'll get in trouble if she doesn't call in 5 minutes. THAT'S NOT ENOUGH TIME FOR A SENIOR CITIZEN! I'm a Dimond member staying with Comfort Inn over 25 years. Never had to race to get my luggage to the room. In addition, she claimed the time from me going to the second floor on slow elevators to getting off the toilet was 30 minutes, not 27, not 17, but precisely 30 minutes. I think not!
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March 2023 by Bill Sump
Arrived about 7pm to check in, had to wait in the vestibule over 10 min before someone appeared at the front desk. When we were finally let in, there was no apology and the woman checking us in could not have been any more rude.Room appeared clean, at first, but when we pulled the comforter back the sheets were dirty, not stained, DIRTY!!
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March 2023 by Aries Phunk
The room we were in were filthy just like the owner and his attitude. The covers had stains on them that were questionable and I had to go in with my own Clorox and clean the tub not to mention there was hair leftover in it.
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March 2023 by Wendy Shedd
1st was dirty, had prints on the spread, obviously had not been mopped in sometime. Front desk was very polite and gave me another room, it was cleaner but not as clean as should have been. I have stayed here in the past and it was much better.
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March 2023 by Michael Meyer
This is a fine hotel. Our room was meticulously clean, the bed was comfortable, everything worked as it should. The complimentary breakfast was on a par with that of other hotels with one small but glaring exception: in place of the usual tiny pats of butter we were offered something called “spread” consisting of soy bean oil, palm oil, and artificial color and flavor. Why force such stuff on hotel guests just to save a few pennies per serving? I’ve not found this at any other Comfort Inn. If you’re going to serve bagels, English muffins, toast, and the like you must provide butter. If you cannot afford this you must correct your pricing structure so you can. But this is a small complaint; I will definitely stay here again.
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March 2023 by BullyFrog67
Great price for a great room clean and quiet. Just don't door dash the driver's and either stupid or Thiefs. This is not the motels fault just maybe eat at the buffet and not risk it.
