Cox Store in Macon offers a range of services including ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices and accessories. The staff are friendly, helpful, and professional, providing personalized support to improve the customer experience. Customers appreciate the quick service, easy equipment pickup and return, and the exclusive deals available on Internet and Mobile plans. Many reviewers highlight the outstanding customer service, with staff members like Ms. Tresca, Yolanda, Jay, and Alex praised for their kindness, patience, and willingness to go above and beyond to assist customers. Despite some frustrations with Cox's online system, in-store visits are highly recommended for better assistance. Overall, the store provides reliable, fast service, and a welcoming environment, making it a convenient place for customers to stay connected at home and on the go with the latest technology and support.
Needed help with my transfer so I went to the store. I received excellent help from Ms. Tresca. She was very nice and kind, double checked everything, and made sure I set. If only I could get great service like this everywhere.
October 2025
Dajai was awesome! Fast, efficient, and knowledgeable, she deserves a raise!💯
October 2025
Alex was extremely patient and very helpful! She went above and beyond for me! Her customer service was excellent! I highly recommend her! Thank you Alex!!
