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January 2024 by Jalicia Kent
I needed storage late night and had my child with me. I booked online but it was upstairs. So the lady that was available changed me to a downstairs unit and even stayed past closing time to make sure everything was set up for me.
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December 2023 by Robert Clemons
The ladies here always have awesome customer service overall. They have made every step of the storage rental process very easy. Also they are always pleasant to speak with. Thats an added plus. Thank you much!
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December 2023 by Sunshine
WHAT A NIGHTMARE!!!!! I HAVE TRIED TO MOVE OUT OF THIS STORAGE TWICE LAST MONTH! I DROVE ALL THE WAY FROM CLT, NC AND PAID MOVERS TO MEET ME AT THE STORAGE TWICE ONLY TO NOT BE ABLE TO ACCESS MY PAID CURRENT UNITS BOTH TIMES!! NOW THEY ARE TRYING TO BULLY ME OUT OF MONEY BECAUSE THE UNIT IS ACTUALLY PAST DUE. HAD I BEEN ABLE TO MOVE LAST MONTH WE NEVER WOULD HAVE HAD THIS PROBLEM. IT WAS NOT MY FAULT THE DOOR WAS BROKEN TO THE BUILDING. IT WAS ALSO NOT MY FAULT SOMEONE PUT AN UNLAWFUL OVERLOCK ON MY UNIT THAT WAS PAID AND CURRENT AT THE TIME. THESE PEOPLE WILL JUST BLEED YOU FOR MONEY. I WANT MY STUFF OUT OF THERE NOW!!! I HAVE HAD 2 UNITS FOR A YEAR YOU WOULD THINK CUSTOMER LOYALTY WOULD BE APPRECIATED BUT ITS NOT. DO NOT RENT HERE, PLEASE FIND SOME PLACE ELSE. YOU WILL REGRET PUTTING YOUR FOOT IN THE DOOR HERE, THE CUSTOMER SERVICE IS HORRIBLE. AND THEY WILL DO NOTHING TO MAKE UP FOR MISTAKES THEY MAKE. IVE BEEN CALLING AROUND ALL DAY JUST TO GET SOMEONE IN CHARGE THAT CAN ACTUALLY HELP ME NOT JUST TAKE TAKE TAKE MY MONEY. I TRIED TO GET OUT TWICE!!!!! AND BECAUSE OF CUBESMART BOTH TIMES I STILL HAVE UNITS THERE HOW IS THAT FAIR???
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December 2023 by Mary Mundy
I just rented storage /Macon Gs Pio Nono Ave/Outer doors broken and unlocked/ inner doors unlocked so anyone can walk into facility without using code/ very unsafe/ would think this needs to be corrected immediately!!!
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November 2023 by Sharmesea Wimberly
The website promotes misleading information. The only reason I choose this storage because of the free moving truck up to 4 hours and available dollies to move.However, it's not here at my location in Macon,Ga. They should list this on the website that different locations varies. Also, when you change your storage in store at any location it will be more than what you was quoted online. I ended up paying more for a down size unit. They did not grant the promotional offer due to the fact I came in store to down size but online it states online you have to come in store to make changes. I will be sticking to istorage units for now on at my location.
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November 2023 by Michel Hernandez
Staff was very thorough and incredibly attentive throughout the leasing process. Facility is kept well lit and clean. 10/10 recommend.
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September 2023 by Lashone Smith
Out of all the storage units I’ve rented this one is by far the worst! This is an old Kroger building they converted into a storage unit and it’s the worst! They only have two SMALL moving dollies for that big of a space and it’s entirely too big of a building and too far to walk and have to carry your things! It’s a huge inconvenience especially if you’re paying movers. For what we’re being charged it’s ridiculous how we can’t even get a decent number of carts. Then it’s often multiple people there at the same time and you have to “wait your turn”. Then there aren’t any restrooms. Moving in the summer has you drinking lots of water and for the only restroom to be inside a LOCKED office is crazy. They claim to have around the clock service but there’s nobody there whenever you go in or call! They have a lady from another facility up north coming down and she’s only there AT THE MOST two days out of the week for only 3/4 hours and you have to catch her when she’s around it’s no set time. The building is often dirty the doors get thrown off track easily the overhead lights barely work and the ones that do work flicker so it’s often dark and like something out of a horror movie. It’s the absolute WORST storage to rent from??♀️.
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September 2023 by Stacy J Politics, Community & Faith K’onVersations
Thank you Cube Storage Macon for a recent discrepancy that caused a major alarm with my billing. You were able to make the correction and now it's exactly what I signed up for. I had to review my previous post and up your stars for your professionalism.
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September 2023 by April Foster
The conveince of the move in proceedure i had my code lock and unit the same day.
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September 2023 by Dale Farmer
The key I purchased from the facility has stopped working and I have not been able to access my unit for sometime now. I have tried to call and go to the office multiple times, but there is no one there and they will not return calls, even if you leave a voicemail. Very frustrating and disappointing.
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August 2023 by Gloria Tucker
The storage was clean and I didn't experience any insects or rodents in the storage area. My items were kept cool.
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June 2023 by TheTraveling Girl
I have utilized many storage units and this place by far may be the worst. I am NEVER able to get the on site manager on the phone, I have been trying for a week to make a split payment which is not an available option via the web site. I called customer service 7 times on Monday with no help rendered. I called the Clarkston store and finally got a human on the phone! Lilly was very understanding though she could not process my payment for another store she did advise that she would be in Macon on Wednesday and would assist me then. Long story short ALLOW PEOPLE TO MAKE SPLIT PAYMENTS!! Its 2023, All renters should be able to contact an on-site person during the normal business hours which is no way near possible now. I am extremely disappointed and looking forward to my move out date as this place is so scary to even go to, I never feel safe in the 3 times I have visited since my move -in in Aug because it is a old grocery store building or something made into storage.
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June 2023 by Asia Fizer
It was a smooth move in and the storage unit was clean as well.
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May 2023 by ROHANS
Desk clerk there was very nice and professional. Storage areas are very clean and organized.
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April 2023 by Donald Chambliss Jr.
The customer service was fantastic . The space was good . And everything was easy to handle.