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February 2024 by Eddie Thomas
Overpriced
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February 2024 by Gary Jordan
It's been a few years since I visited this location. When I was there, I had to have a tire on my car changed. Short wait time, guy at the register was knowledgeable
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January 2024 by alex bernardini
Got a water pump and thermostat replaced on my truck, they provided an exact quote for parts and labor ahead of time. Only took a few hours and kept me informed on al repairs, a little expensive, around d $900 but super convenient, was giving an appointment same day
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January 2024 by Kevin Strickland
Great customer service and done very fast
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January 2024 by Cody K.
I made an appointment for an oil change and got the confirmation email only for me to drive there and be told that they did not confirm it. They even had the audacity to ask if my area code was 147... knowing darn well the area code we all know is 478 and sometimes a 1 mistakingly placed in front by auto fill. The dudes at the desk also seemed like they needed more training with customer service.
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January 2024 by Boris Kostovetsky
Professional and efficient service on extremely cold Sunday.
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January 2024 by Julie McFarland
Limped my rental car in on a Sunday (of all days) coming from Augusta... tire was sidewall poked somewhere in the middle of nowhere...limped it about 30 miles with a can of the seal a wheel... i know they hate that stuff, about a half hour before they closed. Super super great service and fixed up in a flash. Can't thank you guys enough. Super professional and really made it a "not so terrible day". Thanks guys. I appreciate you!!! 10 stars!
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January 2024 by DAVID JACOBS
Tires still on and alignment on point!! Great guys good environment
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January 2024 by Amber Singleton
Alton and DJ delivered great customer service. They were very knowledgeable and gave good advice on how to go about fixing my car. I appreciate their patience and customer service.
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January 2024 by Rebecca Smith
We were traveling from Knoxville to Savannah and had a flat tire, able to get it patched, but unfortunately got flat damaged and would not have lasted another 50 miles. We were able to get to this Firestone who went above and beyond to help us get back on the road and complete our trip by getting our specific tire delivered, swapped out, and balanced in a matter of a few hours. We can’t thank you all enough for your attention to detail and dedication to our safety on the road. Pics are of the flat damage and flat tire.
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December 2023 by Lisa Rusan
The customer service and care was phenomenal. Chris was so helpful and considerate. Ryan was nice. Everyone was courteous. Unfortunately I got bad news about my car that overshadowed the experience but no fault of the staff. Recommended yes but I do live 10 hours away.
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December 2023 by Betty Echols
Fast, efficient and professional...
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November 2023 by Chad M.
Made an appointment for 10 am to have tires rotated & balanced. Took over 2 hours to start the job and at 3 plus hours to complete! Not sure why we needed an appointment. Will not go back again!
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September 2023 by Guy
The manager is shady. He charged me $9.99 for a brakes and rotors inspection when I had a coupon stating it would be free. I showed him the coupon and even questioned him saying it’ll be $9.99 by reading the coupon out to him. The coupon was still valid. I had to check with another location and they affirmed I wasn’t supposed to be charged anything. The other store manager reached out to him, now he’s willing to rectify the situation. Go to the Eisenhower location instead.
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September 2023 by Robert Henderson
Went in for a front end alignment recheck (I have the lifetime alignment) the mechanic complained as soon as he noticed the rubber boots on my tie rods were busted. My alignment was worse after he finished it. I drove it home and looked at it the next day and noticed my upper control arm bolts were loose. So I adjusted it the beat I could and torqued the bolts down to spec. I will never go to Riverside firstone again.
