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January 2024 by Steven G.
Jake and the team at Hutchinson Kia were great to work with. No pressure and smooth transition would highly recommend them.
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November 2023 by Andrew O.
Great place to buy a vehicle. Pj helped me and my wife find the perfect vehicle for our family. We love our new sorento
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September 2023 by Mechelle S.
Just an update. I contacted the owner or the Kia dealership (Michael Hutchinson) in order to get the service dept to give me an update on my 2015 Kia Sorento. I purchased it from the dealership last April. spending in excess of 20k. I had it 13 months when the motor went out. It's been in the shop since the end of May. FOUR months! Service dept says that there are 18 motors that have to be replaced before mine. 18! As they are taken in the order that they came in. He said some have been waiting since early April. I do have the extended warranty that was added at purchase of $4000 more to cover the motor. With that being said: DO NOT PURCHASE A VEHICLE FROM HITCHINSON KIA IN MACON. Their service department is lousy and for that many vehicles to be piling up there, I'm beginning to think that their vehicles are as well. I'm a firm believer in giving feedback and word of mouth goes a long way.. BEWARE of Hutchinson Kia.
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September 2023 by Candis W.
This is literally the worst service I've ever experienced. I never write bad reviews but I had to. I understand that kia has been backed up, I'm not mad at that but the way they have treated me has been highly upsetting. Long waits, long hold, misinformation, never calling back, forcing me to buy a battery after they were the ones that left the vehicle sitting and not cranking it up.
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July 2023 by Lisa D.
i'm very dissatified about how unprofessional the staff at kia of macon has been toward the services on our kia sorenta we purchase the car to have for transportation not for it to sit in no body shop for 16 days not knowing is theres a serious problem are have you screwd it up nobody called to let us know what was going on we had to call yall and upon calling noone seems to know whether the car there or not get it together before things really get out of hand
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May 2023 by Michael R.
We bought our Kia in 2018 and the staff was excellent then. But as we hit the pandemic, scheduling became more difficult for them. They used it as an excuse to say they could not get staff hired. We would call to schedule an oil change...took more than 3 weeks for an opening. They sent me a coupon for new tires. I tried to schedule an appointment, more than 60 days before they could get us in, after the same was over of course. Now, I bring my vehicle in for an oil change, two days later the oil light won't go off. I call to make an appointment because oil issues can be very serious, and once again am advised that they cannot get us in for three weeks. There is no more pandemic. This is just who they are. My wife and I have been loyal Honda owners for more than 30 years, but with two kids in college, decided to get the Kia as it came with excellent reviews, a longer warranty, and was $10,000 less. We won't be doing that again. Each time we schedule an appointment with Honda, it's two to three days tops before they can get us in...with far more Honda owners on the road. I have just never once had a decent experience with the servicing of our Kia. Thanks but no thanks Kia.
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April 2023 by Shaun W.
I am grateful for the chance to speak and share my experience with Hutchinson Kia in Macon, GA. While the sales representatives were professional and personable, I was disappointed to learn that the dealership had offered to sell a car priced at $33,000 MSRP for $47,000. The car involved in the incident was a 2023 Kia Niro EX. This car is listed on kia's official website at 33,000. This inflated pricing is taking advantage of the hard-working, middle-class community where the median home price is only $144,000... As a member of a hard-working, middle-class community, I am aware of the value of our dollar and how important it is to make informed purchases.As a 100 percent disabled veteran, I was hopeful, they would recognize my status and provide me with the tax-free car that I was entitled to. However, this did not occur, and I was unable to take advantage of this benefit after mentioning it. While this was frustrating, I believe that Hutchinson Kia Macon has the potential to be a valuable member of our community, serving its customers with dignity and respect.I urge you to consider taking action to address the dealership's concerns of supply shortages and ensure that all customers receive fair pricing and are able to take advantage of available benefits. It is vital to demonstrate a commitment to customer service and transparency in all business practices, which benefits not only customers but also the community as a whole. As currently stated by Kelly blue book, and other expert sources car repossessions daily is at an alarming all time high! Which can send ripples through our economy. I believe there are a few potential solutions that could help address the challenges the dealership is facing. One solution could be to widen Hutchinson Kia's inventory sources by exploring other dealerships or auctions that can provide them with more cars to sell at competitive prices. They could also focus on providing excellent customer service and building relationships with buyers, which can help to justify higher prices. Additionally, dealerships in a position similar to Hutchinson Kia could consider different pricing strategies, such as offering incentives or financing options, or adjusting their markup to more closely reflect market trends.Increase Financial Education: this is another possible solution; the dealership can coordinate with local community leaders to host financial literacy events. This will support buyer traffic and contact info for the dealership; meanwhile giving the community priceless information that can improve consumer financial situations. One of the primary reasons for car repossessions is a lack of financial education among consumers. The community can work together to create awareness campaigns and workshops on financial management, budgeting, and debt management to help consumers make better financial decisions.I would like to extend my thanks to Hutchinson Kia Macon's dedicated employees who work hard to provide quality products and services to the community. Consumers are always searching for businesses that provide excellent customer service, and I look forward to supporting a dealership that exemplifies these ideals.
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January 2023 by Emma G.
They knew that I was a first time buyer and they took advantage of this and put on a calculated performance to essentially attempt to scam me.
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November 2022 by Ronda S.
We were shopping for a new vehicle. The prices listed online were normal but in the lot there was a market adjustment of thousands of dollars. The sales person told me don't worry about that and gave me an "out the door" amount which was much better! The sales manager then comes up with a piece of paper with a price $12,000 over what we agreed upon! I snatched up our stuff and walked out the door! What a waste of time and just nothing but lies. Don't waste your time here.
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January 2022 by C F
The young guy behind the counter was rude and did not even acknowledge my existence until I finally interrupted him from his phone and asked him if he was to busy for me.
