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January 2024 by Dana H
Sam was Very patient, and kind. He ran some test, explained my speed should go up as the box gets stable - and if not call back and he would be glad to help. thanks
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January 2024 by Phil Stiebler
Frank, your employee was awesome and very, very helpful! I was calling to see how to send all my equipment back and he was able to explain to me so I could understand how it all works. Haven't tried the gaming yet, but everything else is working! Thank you Frank.
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January 2024 by Thomas Craw
I am pleased to give a 5-star compliment to Kevin who was very professional and polite assisting me with my return of the Imperial Wireline - Wireless equipment.Even though I was not eligible for any return of my original disbursement, Kevin was extremely polite and happy to help me.I am grateful to Kevin for his professional help. All of his actions on my behalf were impressive and sincere!!Thanks Kevin!!
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January 2024 by Dj Steele
I have found Imperial employees to be very helpful and considerate. Michelle Watson was very patient, personable and helpful during our conversation. Thank you for taking good care of my needs Michelle!! ?
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January 2024 by Katie Anderson
A gentleman named Peter helped me today. He was very kind and patient figuring out why my internet wasn’t working(come to find out it was me!) and he was able to fix the issue! Thank you Peter for your assistance! Have a wonderful rest of you day and Happy New Years!
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January 2024 by Jeffrey Alan cook
His name JackIm currently on the phone ? with himI'm in Fact extremely highly impressed with his goal for making his customers extremely super happyHe in Fact very Hard to solve any and all types of issues that anyone may encounterHe is highly very tentative to each individual customerHe shows that he truly cares about everyoneWITH THAT BEING SAIDI HIGHLY RECOMMEND JACK TO RECEIVE A VERY DECENT PROMOTION WITH EMPLOYMENT
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December 2023 by Celebrity Kicks Team
Sam Smith’s Excellency was by far 2nd to none!! He was extremely patient and confident in his abilities to have my system up and running perfectly and he was absolutely brilliant! Thank you for having such Amazing Tech Support Professionals to assist with our issues!
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December 2023 by Heidi Ehlers
Spoke with Tom Harris about a billing issue and he told me it was an error and he had taken care of it...then wouldn't get off the line with me until I gave him a good review. I gave him a good review based on the information that he gave me that he had taken care of the issue. I guess the joke is on me. He did not take care of the issue...so this is a retraction of his good review and now giving him a bad review. Tom...maybe you should worry more about taking care of your customer instead of trying to falsely raise your stats.If you give good customer service, the good reviews will follow.Kind of a no-brainer.
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December 2023 by Jerri Peer
Everyone we spoke to was very nice, our router arrived quickly. Peter was very courteoys and helpful in getting it set up for us.
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November 2023 by Jen Caniglia
Kasper was a joy to speak with. He is very educated in job position. Kasper was very helpful and thorough with the process. I will be calling him in the future for further services.
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November 2023 by Patti
I called 2 times on Thanks Giving Day and the previous agents were not able to get the problem fixed. Went all day without internet. When I called a third time that night, Peter was able to fix the issue in minutes as well as he demonstrated great customer service and respect when speaking with me. Thank you Peter for your impeccable help.
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November 2023 by marla
Peter was very very helpful I really appreciate the the time he took with me and solved my problem thank you peter
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November 2023 by Thomas King
Peter was very helpful in resolving my connection issues. Peter was respectful and knowledgeable in all aspects of the services. I will use him in the future with any other problems.
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November 2023 by Justice Hinson
Amazing customer service! Shout-out to Sam! I was having internet problems, and this guy not only was he super friendly, but he got straight to the point! Basically everything ya need in customer service. Thanks yall! :)
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November 2023 by Trinity Tillman
Kevin was incredibly helpful. He answered all of my questions. No problems at all!
