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January 2024 by Ripal Raman
Was searching for the perfect color and set up of my new car quite a long time. Mohamed and Marcus took great care of me and made the process amazing. Highly recommend the team at Jackson and will be coming back for sure!
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January 2024 by Fashion Jones
Michael was amazing to work with! We stopped in without an appointment to see a vehicle late in the afternoon. Never did I feel rushed, even though I knew it was close to closing. He was knowledgeable about the vehicle and warranty. We had to wait a few days to purchase, and Michael stayed in contact without being pushy or "car salesman" like. When we were set, he had everything together upon our arrival to finish up the sale quickly and the vehicle ready to go. Plus, he is a heck of a nice guy. No doubt would recommend and purchase again in the future!!
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January 2024 by Ricky Raman
Purchased two cars from Jackson and have been servicing my vehicles there for years. Mohamed Elkhattabi and Marcus Johnson are the gold standard, they went above and beyond during the purchase process and would highly recommend them and the Jackson Team. If you're buying a Benz, make sure it's from Jackson!
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January 2024 by Patti Ruffin
Jackson Automotive Macon, Georgia Review::From my first purchase of a 1984 Oldsmobile Station Wagon through my most recent purchase of a 2024 Outback Subaru , it has been my privilege to be served by 3 generations of the Jackson Automotive family over the past 40 years. From Mr. Leland Jackson’s 1st Generation Leadership in building a Strong Foundation and partnership beginning with Oldsmobile in 1954 to 2nd Generation owner, Jimmy Jackson’s forethought in introducing/ bringing Mercedes, Volvo and Subaru to the Middle Georgia market , as well as building a world class facility in Macon, the addition of Volkswagen of Macon and Jackson Automotive Kia ( Coco Beach, Florida ) and further expansion of Sales and Service facilities under the capable leadership of 3rd generation owners , Jim Jackson and Peter Sherman, I can personally attest , without fail, the Jackson family has built the most knowledgeable, professional, and efficient sales and service departments second to none in the USA .My personal experience, first with VW of Macon (4 VW’s ), and, in more recent years with Subaru of Macon ( 3 Subarus) I can unequivocally attest that you will not find another dealership that treats each customer as if they were a family member , making certain each transaction whether sales or service is impeccably executed and delivered!Most recently, having been the proud owner of 3 Jackson Automotive Subaru Outback’s, my experience with the entire Suburb team has been easy, enjoyable and seamless . From the Owners to the Subaru Manager, Matt Peiri, Service Consultants, Brett Crosby and Matt Kennedy, the entire Finance Team,and Most Importantly, the MOST AMAZING Patient , Professional, Knowledgeable, Thoughtful Sales Consultant, Mr. Adam Arnold, you owe it to yourself and your family to make Subaru and the JacksonAutomotive Family your own ! You will not be sorry!
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January 2024 by LouCindy Calhoun
Kelly Lewis did a fantastic job start to finish finding the perfect vehicle. Thanks so much!
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January 2024 by Gregory Crawford
Whenever I called Marcus, the salesman, he answered his phone and would answer any questions I had...he was extremely helpful and I never felt pressured...He made purchasing the car easy and no extremely long wait while the paper work was being handled. I also met the manager and they were both friendly and helpful. I love my Mercedes and appreciate all the help in making this purchase easy and the price was right...I highly recommend ....KC
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January 2024 by Jill Barton
Highly recommend Ms. Kelly Lewis! She is a lovely person to work with. Respectful of your time, she made the entire process very seamless.
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January 2024 by Truman Tinsley
We had a wonderful experience this evening when purchasing a GLE-350. The salesman Gage Mathews was outstanding and definitely an asset to the Jackson Automotive Group.
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December 2023 by LaShasta Presley
Terrible cars. Do not go to them. Matt is a terrible person. Liar and rude as hell. Will never ever go back to this dealership. He said he was going to pay for the car to be diagnosed and backed out at the last minute and hung up in my face
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December 2023 by Roosevelt Mackey
Bought a 2015 Tahoe from them cash, transmission went out 2 months later without putting 6k miles on the truck. They have poor communication skills when it comes to Black people but want our business
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November 2023 by Kevin M.
I took my 2012 Volvo S-60 in for some vibration issues. They were professional and competent in their diagnosis of the problem. I thought their communication was great and the price was fair. I'd trust this company for future repairs.
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November 2023 by Wendy
Today”s visit at Jackson Mercedes to discuss my early loan payoff with Finance Services “ Roger to cancel my gap protection was the worst, unprofessional, and bias interaction I have ever experienced.There was a range of issues that made communication difficult and frustrating.1. Unable to locate my name in the system as the purchaser of my GLC 3002. False perception:After showing verification via email of the purchase “ yes verification dated back 08/10/16 on my cell phone.. he remained suspicious of the title in hand which shows my name, and purchase date as a possible fraud.3. He was argumentative about what date goes on the form.. refuse to sign the form that has the date Gap was no longer necessary ( because the loan has been paid in full) rather then listing the date of the title release or payoff date, he insist on dating it for todays date as if the vehicle was paid off today or within the 60 days of today’s date.In my opinion:The fraud comes from Jackson Mercedes annotation on a form they produced in house not binding by law, a form created that you have 60 days to request cancellation rather than when the need for their protection is no longer necessary due to payoff of the loan.. an early payoff in my case. And to treat the purchaser as though there monies is depending upon their request to the insurance company ( Mercedes Benz gap) clearly an attempt not refund what you are legally entitled to.3. He.. Roger, toss my document under the desk.. as if I will proceed when I desire or not at all your request for cancellation.In all this I remained professional. I asked questions and I provided my grievances accordingly with Roger. But with that all saidwill no longer take my Mercedes for service, purchase nor do business with Jackson Mercedes. Thank you for reading my review..
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November 2023 by Amanda Stevens
We had a really positive experience buying a Volvo at Jackson automotive group. The biggest reason we loved our purchasing process is because of Michael Lawrence. If you are lucky enough to have him as your sales representative, you can know you will be so well taken care of. We had to complete 90% of this transaction over the phone since we live 3 hours away and that can have its challenges, especially when you are an over researcher like me ?. I am not an easy client and Michael was a trooper! Michael worked so hard to make sure all of my questions were answered (and there were a lot of them ?) and ensure we were comfortable as we moved through the process. He did all of this not knowing if we were even going to complete the purchase because we had never seen the car. He was truly amazing and I can’t thank him enough. When I was concerned about something, he found a way to alleviate my concerns with outside the box thinking. He involved others when he didn’t know the answers and escalated things appropriately. He is an asset to the sales team and you would be lucky to have him on your side through the purchasing process. :)
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November 2023 by Chad Davis
Michael and Jordan were absolutely amazing to work with! The entire process was seamless and even enjoyable (I despise car shopping). Michael was exceptionally knowledgeable about the cars I was considering and made it easy to choose the one that fit my needs best! I highly recommend Michael and Jackson Automotive Group!!
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November 2023 by C W
All I can say is wow, just WOW! This has to be the absolute easiest car buying experience I have ever had, and I owe that to my awesome and knowledgeable salesman, Michael Lawrence. He was so very friendly as soon as we stepped onto the lot. I went to Macon that day with 5 different car dealerships on my list. I made it to 3. My stop at the Mercedes dealership would have been my last, but since I am a long time Acura owner, I had to at least go give them a try. So Acura was my third and final stop after Mercedes with Michael. Nothing else even came close to my experience with Michael . He showed me several options(I had no idea what I really wanted when I arrived). He was so patient and knowledgeable about all 3 of the cars that I test drove and he showed me several others. I fell in love with my GLE as soon as I got in it.When I told him we needed some time to visit Acura and a few others and then make a decision, he was no pressure and all and encouraged me to look around with such a big purchase .When I told him I couldn’t come back that day because I had run out of time, he answered all of my questions and sent me pics and completed the rest of the transaction remotely .We live an hour away so he delivered the car to me at a time that was most convenient to my crazy schedule .I just cannot say enough about Michael Lawrence and the Jackson Automotive Group! If you are thinking about getting a new car, go give them a try. I promise you won’t regret it!And I am in LOVE with my new GLE! Thanks Michael for a wonderful experience!!!!