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October 2023 by Todd Miller
Customer service is excellent, but the quality of repairs and maintenance in side the units are low quality. They are doing what they can with limited staff
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March 2022 by Eric H.
We've lived here for just over a month. All of our neighbors are super friendly and the front office has been very pleasant to deal with. Nice grinds and the apartment is really nice as well.
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December 2021 by Edgard Zaldua
My wife and I have been here for a month now and we are so extremely grateful to be a part of the Lullwater family. Ashley McKinnon has been great since day one. Very helpful, very responsive, and always willing to answer any questions or address any concerns. I have had one maintenance request for a ceiling fan, nothing major at all, and the gentleman was there within two days. At this rate, we look forward to staying for a while. I would certainly recommend these apartments to anyone!
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July 2021 by Mansi Amin
I would not live here for many reasons. 1) When I was trying to sign my lease. I was told by the leasing office that i would get 1st floor and they showed me a 1st-floor apartment. But instead, I ended up getting the basement apartment. 2)Walls very poorly insulated and you can hear people above you talking and laughing. You can also hear the toilet being flushed and hear the shower running as well from other apartment. 3)Right before moving out, we had a rat/mouse issue to which after hours is not considered an emergency. They placed traps once and caught one. No expert was called to resolve this issue. Per office, maintenance was told to place more traps. I am currently pregnant to have a live rodent where you cook food it just unhygienic and unsafe. Not all the rodent was in the kitchen drawers but would climb through the vent and have eaten the insulation. Legit, had insulation fall from the vent over the sunroom. Absolutely nothing was done for every complain made to the office.
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April 2021 by Dena Locher
All I can say is that every evening when I turn into the complex to come home I say, thank you Lord. This place is well-maintained, if you have a problem and report it they handle it immediately and respectfully. It is not brand new and perfect, but neither is the house that I just sold. I love living here, and being retirement age I feel very safe and secure. I have awesome neighbors and everyone is friendly. Meredith is the best thing that ever happened to this place. She made me feel so welcomed the first moment I visited here. The maintenance staff is amazing, I feel very comfortable allowing them to enter my home without my presence. I have lived here more than six months now and I plan to be here for a long time.
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April 2021 by Alba Rodriguez
I just moved out of there and they are attempting to collect over $1000 in damages that did not occur. Old management was so much better to work with. The current management is unfriendly and because of COVID they will not do any maintenance on the apartments. They use to have monthly pest control and now that is gone. Additionally, I had squirrels scratching in between my walls and I was scared to death. There have been robberies to the apartments prompting them to send notices to be aware of your surroundings. Apartments are poorly insulated resulting in a huge electric bill. Also, found that residents were casually smoking illegal substances while I was on my nightly walks. Not a safe place for your children. I would stay away from this property at all cost.
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March 2021 by Jon Tabor
Nothing like horrid customer service to make you value the experiences when you do receive it.I had this place as my first choice for apartments in the area since I was moving down from Northern Georgia for law school. However, after the treatment my mother, who was helping me in renting my first place, and I received I would not go anywhere near this place.Because I live 2 hours away and Covid, I had to schedule tours and managed to get several places lined up for the same day except for this place as they would not return any of my calls. Finally, on the day I had to go down there I called again managed to speak to a girl named Meredith who said she could give me a tour though that day.When I arrived she did not introduce herself to me who she was immediately and she seemed very short. She also gave me poor directions in following her back to view the models and then an attitude over it. I guess following means to drive in front of and then guess which gate I have to go through. Once at the model, she was racing for the door before I could even get out of my car and then parroted the only piece of information I guess this place can give on their units, "9ft ceilings and crown molding." Then stood there on her phone providing no additional information. I get she might have been dealing with other things going on as she said it was their busy time but to just ignore a potential renter right there seems like nonsense. Especially, since I was attempting to give them three years of business and rent one of their multiple one-bedrooms they had available.When I was done looking at the model, I requested to view other units that were immediately available but was denied for whatever reason, even though other places I looked at that day did so gladly. My mother then spoke with Meredith the next day and was told that I could infact view the units, so I guess I made a four hour trip for nothing.We still attempted to work with Lullwater as we were getting short on time but after yet more attitude, more unreturned calls, and then denial to speak or hear back from the property management company we moved on to Riverstone just nearby which has been nothing but professional.
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January 2021 by Muhammad Shaaban
Do not stay here! I lived here for 3 years while finishing my residency never had a problem, when I left they charged me 300 dollars for time I wasn’t even in the apartment and we did my walk through and they had my keys. They then called me three months later saying I owe them for damages? I said they charged me for 7 days I wasn’t even in the apartment and then again for minor damages? So the previous management said don’t worry about it. Two years later I get a call from the new owner who wants the money????? I told them I wasn’t going to pay for something they previously told me I wasn’t going to have to pay for because they charged me money and had already rented out my apartment? Crooks! Be careful nice pictures but will try and steal your money every way possible
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January 2020 by Mack Rogers
I'm a previous employee of Lullwater and still currently reside there.If you've read a review from Mrs. Kim, I remember that occasion like it was yesterday. She had applied and was approved. The reservation fee is refundable if you decide to cancel within 72 hours from when you put in your application or if the app is denied. I called multiple times to get that reservation fee and she finally brought it in after the 72 hour period. She had shown up a couple hours after that to ask for it back which is why I needed to get managements approval to hand it back over.For Mrs. Michelle, I'm honestly surprised at the comment towards me. We've always had pleasant conversations and for more pressing situations, she spoke to my manager. I know there was some tension because of noise issues with having a new puppy management tried to help through the complaints as much as they were able to. I've never intentionally been rude to a resident and hope that you didn't feel that from me.Most reviews are left after bad experiences and if you read into them, you'll find that a lot of them are because of someones breaking a rule and were confronted and they don't like that. Not all but most. I enjoyed working at Lullwater and for Fickling and loved the residents there. Still keep in touch with a few who have become like family. Lullwater is a great place to live and we always did strive to give the best customer service and they still do. If you're a rule breaker, you won't like it.
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January 2020 by Matthew
Harassed by the local gate vigilante and his wife in their minivan after getting out of my car. Absurd.
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December 2019 by Michelle Peck
I wish I could give this place less than 1 star. I moved out of this apartment complex last summer and leaving was the best thing I could have ever done. I was so relieved to be out of there that I didn’t even mind paying the extra to break my lease. I lived there for about a year and I was absolutely miserable. Mack and Anna are very frustrating to work with, not very understanding, and I was even told that I was “very rude” by one of the staff in the office.The grounds and pool are beautiful, but unfortunately I can’t live outside. The apartments are terrible. The walls are so thin that you can literally hear EVERYTHING that goes on everywhere around you. I could even hear kitchen cabinets closing in the apartment next to me. I have a piano and I apparently annoyed my neighbor so much that he came to my door and verbally assaulted me (on my doorstep, in my face) one evening. When I went to the office in tears the next morning my neighbor had already gone in to tell them that he had had a conversation with me. I told Anna that he had been very aggressive but unfortunately Anna believed his story that he had only spoken to me.I basically lived in fear for several months after that until my neighbor moved out. I went to the office several times to express my anxiety and fear about running into my neighbor in the building, because he had been so hostile with me, but the office never did anything to relieve my concerns. I am a single female and I didn’t feel safe and I didn’t feel like the staff had my best interest at heart the entire time I lived there.Bottom line, look for somewhere else to live. Don’t be like me and let the “luxury” apartment title fool you. Find somewhere safer…with better insulation in the walls.
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December 2019 by Anna Dunn
We love living at Lullwater. Our new apartment is spacious and the landscaping at Lullwater is beautiful and well kept. This is a peaceful place.
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December 2019 by neo L
(UPDATED 04/15/19) - One of the best apartments I’ve lived in. Move-in was a breeze. The staff was always really kind and helpful. They always had community events going on and what not. My neighbors were hot and cold. Most people in the community are nice and friendly. Others are quite uppity and rude.Like any community - walls are super thin! I could here the movies my downstairs neighbors would watch. Listen to their arguments, and here everyone’s kitchen cabinet doors close lol - didn’t bother me much since I have two small children so I’m pretty good with tuning out noise. I had no pest issues (only removed two roaches my entire 13 months).It was tough having a 3rd floor apt with small kids though. Trying to balance being mindful of people below us and still making sure kids can be kids. They’re 4 and 15 months
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October 2019 by Michelle P.
I wish I could give this place less than 1 star. I moved out of this apartment complex last summer and leaving was the best thing I could have ever done. I was so relieved to be out of there that I didn't even mind paying the extra to break my lease. I lived there for about a year and I was absolutely miserable. Mack and Anna are very frustrating to work with, not very understanding, and I was even told that I was "very rude" by one of the staff in the office. The grounds and pool are beautiful, but unfortunately I can't live outside. The apartments are terrible. The walls are so thin that you can literally hear EVERYTHING that goes on everywhere around you. I could even hear kitchen cabinets closing in the apartment next to me. I have a piano and I apparently annoyed my neighbor so much that he came to my door and verbally assaulted me (on my doorstep, in my face) one evening. When I went to the office in tears the next morning my neighbor had already gone in to tell them that he had had a conversation with me. I told Anna that he had been very aggressive but unfortunately Anna believed his story that he had only spoken to me. I basically lived in fear for several months after that until my neighbor moved out. I went to the office several times to express my anxiety and fear about running into my neighbor in the building, because he had been so hostile with me, but the office never did anything to relieve my concerns. I am a single female and I didn't feel safe and I didn't feel like the staff had my best interest at heart the entire time I lived there. Bottom line, look for somewhere else to live. Don't be like me and let the "luxury" apartment title fool you. Find somewhere safer...with better insulation in the walls.
