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November 2023 by Jeannye Garmon
Absolutely love this place!!! When I tell you I haven’t encountered customer service/support/And SATISFACTION all in one place since preCovid, and that’s saying something about the experience this store will give you. We’re walked in we’re greeted not rush or anything of the sorts just a kind young gentle by the name of Chris and before I forget names Or speak the names incorrectly Marie and the whole staff are hands down a class at. Note back to pricing.. they WILL NOT OFFER YOU ANYTHING YOU DON’T WANT!! The gentleman asked our needs /price points and we went from there.I make this a point bc I have experienced not being heard only seen a purse or lack of and then the conversation changes. Not here!!! Long story short if I could give a 10/10 they have totally earned it. Sn just bc I ordered from a different supplier I’ll still have everything that was chosen in the least 4wks. And that’s great considering where it’s coming from
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September 2023 by Artavis Jackson
Walked in the store and nothing was said to me. Not a Hi,hey,hello nothing walked around for 5 minutes and still was acknowledged so we left. The 3 people inside saw us but never said a word.
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June 2023 by Vickie Mercer
Excellent service with fantastic deals! Would definitely recommend!
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March 2023 by Regina Sutton
The help was extremely nice but the prices were no cheaper than any other bedding store.
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February 2023 by craig lingold
These guys are great...took more time than anyone else. The store manager and owner are definitely good people.
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February 2023 by Susan Mayo
I bought a Mattress from them and I love my mattress I sleep so good now very pleasant folks
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January 2023 by Melissa H.
I wouldn't recommend this store. If u have a problem with your bed, that's there fault , it will cost u additional money and u.dont get any paperwork explaining any warranty the mattress may have, because u really don't seem to have any options . You take what they give u and pay to have it replaced.
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November 2022 by Allen Walker Sr.
I went into the store and the sales guy by the name of Dusty was amazing... He treated me professionally and was cool and patient, I asked a million questions but he helped me along the way...I recommend you shop with this company, especially the one on Mercer University and the delivery guys brought my mattress to my house on the same day...
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August 2022 by B. Dixson
I went in yday and Jason was so very helpful... I have not gotten my mattresses yet.. but after I receive the and have them for a couple of months I will review further.. but so far the customer service was an A+++... Thanks again Jason!☺️This is an update to this review.. 8/17/2022 I called in because I was told I would have a warranty on my mattress.. the mattress has about 3 sunken spots and I’m in pain EVERY MORNING because of this mattress.. keep in mind my review is initially 2 years ago! So when I called I was asked did I have the receipt. I was then told to text a picture of the tag on my mattress to a number that NO ONE RESPONDED TO!. I paid a lot for this mattress. Let’s also include I bought 2 at the time of my purchase and one of them was a FIRM mattress which is not what I ordered.. so the same mattress they delivered is the same one that has sink holes everywhere. Take your business elsewhere please!
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June 2022 by Samantha Sanders
Called to get information the lady started off extremely nice when I mentioned I wanted a California king the lady wanted to know why I needed the bed n tired to tell me I don’t need because I’m not tall enough for one not too mention I’m getting two different types of mattresses “ or so I thought “ than when I started asking full set price for the California king and the queen she said not to be rude but I have to go as if she didn’t want my money or as if my good enough for her not gonna force a company to take 1500
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May 2022 by Stephen Kennedy
Well let's see was a mess cause ppl sleep early mornings here. But charging 85.00 to deliver a new bed n supposed to pick up n get rid of old bed n box springs but failing to pick anything up stinks of overcharging.
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March 2022 by casey farthing
They were friendly, helpful and worked with me. The mattress i wanted was out of my price range, so they discounted it heavily so i could get what i needed. I will never go any where else for sleep needs
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March 2022 by Nancy S.
I paid for a bed, mattress and platform - over $1600.00 on February 15th. Was told that day before I purchased the bed and afterwards that it was in stock and that I could have it in 5 to 10 days. Today is March 18th (23 days) and I still don't have my bed plus I have not had a phone call updating me on what's going on. I finally called. Even though all was in stock, I am told that not all pieces had shipped together and the store is still waiting on the platform. I am very dissatisfied. I have been more patient than most customers with this store. I am to call back on Monday because the owners are out of town and they are the only ones that can approve a refund. I definitely want a refund. I'll shop elsewhere.
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March 2022 by Julie Yates
I cannot thank all of you enough for your help and knowledge of my mattress purchase. All of you were very patient with me and made sure I was happy. I have been recommending your store to all my friends. Thank you!
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January 2022 by Sicilee Shannon
I’ve purchased twice from Macon Bed and Mattress. Both times have been an incredible experience. The staff is knowledgeable, friendly and assisted every step of the way. When it comes to future purchases, this will be the only place I go. I shopped around before my second purchase and ended up right back to them. Won’t make that mistake again if shopping around. If they don’t have it, they will find it for you!!
