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November 2023 by Shirley Summerville
Excellent customer service and customer support. Everything was explained and detailed to the penny. We love our mattresses and will continue to do business with Nelson and Bryan. Superb professionals. Thank you so much.
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November 2023 by Ben Hampton
Connie was amazing to work with! We we're very indecisive, and had our 4 year old with us! She went above a beyond, and I would high recommend doing business with her and Mattress Firm!
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November 2023 by Kathryn Marshall
We had a great experience today with Connie -She was the best ! Friendly , knowledgeableAnd helpful with options - We were shopping for a secondary bedroom mattress and it is being delivered Monday - Will definitely be back to see her
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November 2023 by LaTrella Muhammad
Brain, was an absolutely wonderful sales person. He was concerned about both of our sleep concerns.. My husband is looking forward to the deliver. I can’t wait.. Thanks again Brain..
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October 2023 by Kevin Arbogast
The people were knowledgeable, and pleasant.the prices were very good , far better all other dealers around . But three weeks after we got our mattress and box springs.the mattress started squeaking on one side I got a 10 yr. Warranty so they scheduled a pickup and exchange. When the man got there I help move the old one I scratched my hand a drop of blood so small I cleaned the drop off the drop was about the size of a pen point now couldn't find a drop. The man says doesn't matter. He took pictures up close still couldn't find a stain but said the warranty is now void and left call the store they said the same. Now we're stuck with a new mattress that is broke
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September 2023 by 4Runner Off Roading
They did everything they said that they would do. We bought a split king setup and after about 90 days we decided we did not like the split in the middle of our bed. So we went back to the store and without any questions they jumped into to action to find us an option that we were happy with! This kind of customer service is very rare to see this day and time. It was a great experience to shop at Mattress Firm! Would definitely recommend to anyone looking for a new bed.
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September 2023 by Meghan Blount
Absolutely amazing ? service with Connie! She was very informative, professional and prompt! We had our needs and concerns met with care and efficiency. In and out even with two toddlers to boot! Best service around. Don't try to push stuff on you that you don't need, just listens to what you ask for and ensures that you get the best product for your needs! Highly recommend!
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September 2023 by KEITH DAVIS
Brian customer service was excellent. He truly cares about his customer. I will be recommending EVERYONE to him. Thanks again Brian for that warm and caring experience.
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August 2023 by DIRTY STEEL
Brian on Grey highway in Macon Georgia went above and beyond any expectation I had before talking to him. He was knowledgeable not just on the mattress but sleep issues and comfort and what is best for how to relieve some issues that my wife had with sleeping. I'm telling you that they do not make them like him anymore. I've never had such a great customer service or interaction with any salesman in any type of occupation like Brian before. He should definitely be commended on his excellent people skills and interactions and knowledge that he possesses when it comes to sleeping and mattresses. Words cannot begin to give him Justice for the type of interaction that me and my wife had with him. If someone like him was it every aspect of customer relations this world will be 100 times better for it. I cannot say enough about Brian. Anybody who has an issue with sleeping or their mattress needs to contact this man and talk to him and you will be well please and rest a lot easier and you will get the best service that you've ever had in any type of business. please do not take my word for it just talk to this gentleman and he will show you in less than 5 minutes that everything I'm saying is 100% real and is unbelievable.20 Stars, 5 from me 5 from my wife, and 10 more for the effort and knowledge and personal skills that this man possesses.
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July 2023 by Kathy R
This is my first time ever purchasing a mattress here and I just ask myself why I waited so long? LolThey had the perfect mattress in store for me after I had searched for so long and so many places!Nelson at the Macon store was awesome and completely understood what I was looking for. The process was easy and the shipping time frame wasnt extensive either. I am definitely satisfied and from now on this will be my go to place for a mattress.
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July 2023 by Jay Perkins
I came in looking for a topper or encasement, after going through the options it made more sense to get an affordable new mattress. The salesman was informative, not pushy.It was the right decision, one I wouldn’t have considered had I not gone there.
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July 2023 by joe Finkelstein
Nelson was terrific. He really took the time to help us make decisions based on our needs. There was absolutely no pressure. He truly seemed invested in us.
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July 2023 by Jessica Foster
Having bad pain from a pillow failing me went in search of a pillow. Purchased two because I wasn’t sure. One goes completely flat in the middle of the night which is worse than my bad pillow. The other one ended up being too high but they sold me a pillow cover that doesn’t even fit it. I wasted so much money with this company trusting their so called years of experience and advise.
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June 2023 by Brian and Crystal Cardis
Connie was extremely knowledgeable and spent a lot of time with us learning about our needs and sleeping habits. The showroom was very bright and clean - different from most competitors locally. The process of choosing and purchasing our mattress was very easy thanks to Connie’s expertise and the large selection of in store models. We felt confident in our choice of mattress and store.
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June 2023 by Connie Wells
We were a little trepidations about going mattress shopping and did not want to be bombarded by sales people interested only in making a sale. Thankfully, we did not have to worry. Our sales person was very adept at reading body language, she greeted us when we came in, then let us be until we were ready for help. She was very knowledgeable and helped us make the necessary decisions. We did purchase a new mattress and were thrilled with our experience. I will, in fact, be going back to purchase a new mattress for my son.
