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May 2023 by Max R.
RIPOFF!!! Went to METRO on University in Tamarac, FL to switch over 6 lines from Verizon knowing that I get 15 gigs of free HOTSPOT per line. The staff had no idea!!! Got on the phone with corporate while there and corporate agreed. Still. NO IDEA of how to upload free HOTSPOT and they referred me to the corporate store 12 miles away. I went to corporate and all good except for there the new phone was fire-trucked up. Went to the original store on University and they said I purchase a used phone. Again, we went to corporate and immediately got a new exchange. Last week went to the store at University because my free tablet would not get wi-fi. Rachell said it is free, but I had to pay a $35 program fee. I knew that was incorrect. The following day we went to Metro on Commercial. Martin was great and showed what an dummy I am. Human error and wi-fi does not need to be paid for monthly and there was no program fee. Nice try "RIPOFF RACHELL". Today we called store on University and asker for owner to tell them what happened. Got Tony on phone and he said Rachell is the G.M. He said "HAVE A NICE DAY" & hung-up on US. When I called back, he knew it was me (caller i.d) and would not answer for 19 minutes. I said Tony why did you hang up on me. He said phone got disconnected. Crap! Why would phone get disconnected after he said, "HAVE A NICE DAY"? Metro advertises no price increase forever, but they have a new charge. I attend a meeting daily via conference call. They just monthly charge for that feature. I'll mention this at our sales meeting next week. We are leaving Metro ASAP.
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April 2023 by james brown
I had the greatest phone vying experience ever..Mrs Natalie and Charles really took great care of me and I left there with a new I phone, screen Protector and case plus a home internet kit all for $189…I am never going anywhere else…perriott!
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February 2023 by Carlos Mancilla
Today I came in and Arely helped me 100% this is the place to go if you need phones or anything at all
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June 2022 by April Smith (April Christine)
Super friendly and got an amazing deal on a new phone and tablet with unlimited everything.
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January 2022 by Dr. Collins
Top job to the employee Breona! She helped one of my friends out today and made the process of purchase a new phone simple, straight forward, and fun! Highly recommend. Thank-you so much! I appreciate you Breona your the best :)
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January 2022 by Gabriel Stalions
Breona is amazing she was super helpful and went outo her way even though it was closing time to help me amazing tech she definitely needs a raise
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December 2021 by King Register
Nasty rude customer service they eill steal your money
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September 2021 by Tiffany P.
Rachel. The manager? Yeah she's racist. A customer was having issues with her phone number and Rachel seemed so unwelcoming and irritated and called the customer a bit*h? This was about 30 seconds into my visit. The lady got upset and almost lost her temper but decided to just leave. Then, my dad started having a convo about football with a different associate and I guess miss Rachel felt comfortable enough to say, "that's the thing about black people- don't get me wrong my daughters half black- but that's the thing, they a act like that and then wonder why they're treated the way they are. Just ghetto ". By now I'm giving her the death stare because I couldn't believe my ears. I had to leave. Extremely disappointed and disgusted
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September 2021 by Belinda Gay
My experience wasn't what I expected today. Nothing personally against retail associate (whom I had last week)! Just kinda disappointed with their return policy. Not particularly happy with my new phone. Nothing works properly with it. It drops calls, sometimes won't send or receive sms messages and doesn't play well connected to my car. Tried to return and exchange but was told that only applies to new service. Was advised to do a warranty claim if no damage to phone( which there is none)! Truly a hassle now jus stuck with a phone that doesn't work. Haven't had it but for 10 days and I'm already disappointed. Will try to switch it to another line on my plan if possible but if I can't I'll be switching carriers soon!!
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June 2021 by Adam S.
Went here to redeem my free tumbler through the T-Mobile Tuesday app. When I walked in I was greeted by an employee sitting on a chair playing on her phone. I showed her the app and at first she told me TMobile was across the street. I then showed her it says redeem at either T-Mobile or metro by T-Mobile. She then went ahead and got it for me. To me this is very unprofessional and I strongly believe she really didn't want to get up at first because she was busy playing on her phone.
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May 2021 by N.
Brianna and Shandreka. Best customer service EVER! These ladies know how to help you. They communicate and they make sure you understand what you're getting. Love them. They are my go to girls from now on!
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January 2021 by Sammi J
Rude staff- treated like a criminal for asking for a price check. I was made to verify all my information just for an estimate. Very bad feelings about t-mobile now.
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October 2020 by Bear Brown
Awesome store thanks for my new phone and your help ?????????????????????
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October 2020 by Viki Fish
I went to the store on surfing drive. I dont recommend going there i was leaving my phone company i was with to go to metro big mistake. I might have been having a little problem with my service but at least I knew what was going on now i dont have good service they were very mis leading on the information and it took 4 trips to the store just to kind of understand what service I am getting. This was a really big disappointment. Mostly because the manager or trainer frank was more concerned about his commission than his customers when i finally contacted him and explained my problem the only solution he offered was a refund .it was as if he was to busy to care. The only thing I can say is if your going to switch to metro go to mercer store and ask for jasmine she is honest and really cares about her customers and the service she provides. To bad the managers can't take a lesson from her
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June 2020 by Pinky Lester
Do not go here if you want good customer service or good cell
