PetSmart is a large pet supply and services retailer that offers over 10,000 products for a variety of pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers can shop online and pick up their orders at local stores within two hours. Many store locations provide services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption. The staff at PetSmart are often praised for being friendly, helpful, knowledgeable, and caring, with employees like Jessi and Erin receiving special appreciation for their excellent service. Customers appreciate the organized store environment and the positive attitude of the team. However, some concerns have been raised about the company's policies on pet food disposal, with suggestions for donation programs to support local shelters instead of throwing away expired or discontinued food. Overall, PetSmart is viewed as a helpful and comprehensive place to find pet products and services, with dedicated staff that make the shopping experience enjoyable.
The sales person was really helpful and nice. The store was organized & stocked.
August 2026
Very clean and organized. Came to look at some of the animals they have and we fell in love with one of the kittens. Although we can't adopt one today, we do plan to come back eventually. They also have a ton of fish, and the store didn't have that weird smell.
August 2026
Went to get a kitten harness and they had none for a kitten. Pitiful
