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December 2023 by Pug Vader
Shopping experience with this company is beyond belief. Needed 2 tires on my truck since it is used for Volunteer Fire/Rescue, and my safety is priority 1. My wife just had 4 tires installed, so I gave them a try as well. BIG MISTAKE!. After having 4 tires installed, I noticed later that all 20 lug nuts had been changed without my knowledge or permission. A trip to the store for an explanation was both a waste of time and fuel. No one would give me a reason why a modification was made to my truck with my permission only over emphasized the fact they were free.I took my vehicle to the company that designed,built and sold me the truck. The factory trained technician looked at my vehicle and gave a written statement that the lug nuts DO NOT meet the specs to SAFELY hold my wheels. Key word here is SAFELY. After writing a letter to the store manager I was later called about returning the tires considering that's exactly what I plan to do. I was also excused of loosening the wheels which makes perfect sense since everyone would love to crash. I have asked to have my lug nuts replaced back to factory specs but store manager will not comply.My wife and I have dealt with 5 of the employees at this location. Four needs serious training in the Customer Service Field. One needs to be fired.If I didn't have 21 years in the automotive field when I retired I might believe the serious modification to my truck without my knowledge or permission. No business that has the customer in mind would conduct business in this manner.The factory lug nut pictured is from my other Ram truck
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December 2023 by Robin K.
If you’re a Caucasian, forget about getting service here. They only accommodate blacks. They passed me off in favor of someone (black) who arrived 20 minutes after me as I was waiting patiently. They fixed his tire immediately but I waited over an hour before I said that’s enough. I could see the hate as soon as I walked in but hey…. I’ll win always! The Warner Robins location is much better!
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December 2023 by Alisha R. Baker
Management is very RUDE! & Lacks Customer Service Skills!I DONT RECOMMEND ANYBODY TO GO HERE!Drive the extra Mile & go to RENT A WHEEL or Rymtime on Eisenhower!
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December 2023 by Brittany Corson
Completely rude and out of the way. The amount of unprofessionalism is disgusting. Absolute worst experience we've ever had.
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December 2023 by David Defiant
They will not give you a quote over the phone
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December 2023 by Veka “Buttafli” Harris
This establishment is awesome. It’s very clean, organized and the staff is knowledgeable about the products. Mr. Tim is hilarious, kind and professional all at the same time. The assistant manager Tashunda is professional, courteous and knowledgeable. She doesn’t rush between customers. The guys that works on your car doesn’t be playing around or on the phone they actually be working. Will definitely be returning when I need new tires. They also offer alignment, tire rotation and balance.
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December 2023 by Kiesha Walker
Awesome all the way around. Very affordable and great cusotmer service! Not to mention 6 months same as cash! Go see Jamal and his team
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November 2023 by Spankyyy5 spanks
The amount of unprofessional people that work in this establishment is ridiculous. Horrible customer service and beyond rude to customers. They’re all happy and nice when you purchase tires from them, after that everything changes. They do not care at all about the customers. Only the money that is coming in. By the way they will text you on Saturday from a random number not stating who they are just saying “Call the office.”My experience has been every single Saturday I will receive a text saying they will cancel warranty if payment has not been received when I have adequate funds in my account and it’s supposed to be auto drafted Friday..I missed my first payment this weekend due to employer change so I called them Monday after I received a threatening text saying they will call my employer and references if I do not make a payment. They have no grace period. Cool I get that, understandable, no grace period. Do not send a threatening text to me. Matter of fact, call me and explain the situation professionally. Also, whoever the account manager/manager is is very short tempered and does not like explaining herself. She will cut you off from talking with no warning to push it on the General Manager of the establishment. Once I pay my tires off I will NEVER return to this place. I should’ve checked the reviews prior to coming in because if I would have known how absolutely terrible the customer service is I would have spent a couple grand elsewhere that actually know how to do their billing and appropriate customer service correctly in the first place.I am in disbelief of how you all treat your customers. Do better.
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November 2023 by Galvin Woodson
The best service I ever had the employees was so amazing and had great personality
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October 2023 by Tecia Dashay
I placed an online request and I received a call the next day. Great Customer Service Quick and easy service
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August 2023 by Lon Caruthers
I asked about getting a tire fixed, all they wanted to do was sell me $1400 worth o' tires...
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August 2023 by TaKarah DuPree
I'm a returning customer. Jamaal and his staff are very welcoming and professional. I've purchased rims and tires with them. Service is quick and thorough. I definitely highly recommend them.
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August 2023 by Jordan Mccolumn
Make sure to go while Tashundra is there great service and attitude! My visit was great !
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July 2023 by Trashan Holden
They have the worst customer service around!!! I had a flat one day, made it to the store and was put on a 2hr hold for them to fix the tire. I ama paying customer that currently has an account with them, and was easily overlooked until I had to make myself seen. They walk around talking to each other, laughing , or even worse, they trying to get new customers in when they can’t accommodate the ones they have! They fixed it the first time. Made it about five miles away, and the tire went flat again. At this point I’m done. Worst experience ever!! I will return theses tires next week
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July 2023 by June Goolsby
This place were extremely nice in cleanliness and customer service. I enjoyed the experience while waiting for my transportation.
