-
November 2023 by Latasha Scott
I would like to share my experience with my visit at Stephen's Automotive Group. I was very satisfied with the service I received the customer service was great. Everyone their was so nice.Services: General repairs & maintenance
-
November 2023 by Olin Cobb
Flash to pass / high beam switch had broken. Replaced with apparently better component. Vehicle was taken care of properly. My family and I are long-time customers. ALWAYS quality work.
-
November 2023 by Christine Rainey
They did a great job!I Thank God For Them???Service: General repairs & maintenance
-
October 2023 by Kristina Hartman
I walked in at noon on a Friday. 1100 miles away from home with my dog. I had been limping my van from Florida stopping every 10-20 miles and knew that wasn't sustainable anymore. I had a basic understanding of where the problem was but no clue what was causing it. The shop got me in and out by 5 pm which is saying a lot since most shops (Stephens included) are scheduled weeks out. A little on the high end for pricing but worth it. On top of all of that the customer service is amazing. Professional, kind, friendly, knowledgable, and checked on us multiple times bringing me a chair/water/etc. Extremely satisfied customer over halfway home now thanks to them.
-
September 2023 by Nikki Riley
I love to Thank Aldo Statham,Fred and Mike for helping Herrold Davis on his New car purchase he is very satisfied and grateful for the opportunity to get a car!!! Thank you Thank you !!!!
-
August 2023 by Drieka Babies
I took two of my cars to this shop. My bmw was still making a loud noise after they put the lower controls on. They told me to take it to bmw. Only to find out they didn’t tighten the bolts. I took my mini Cooper there for an oil leak and coils and an error message and my car is still leaking oil. Found out the workers but the valve gasket on backwards. I will never take my cars to this company again. If I could give them 0 stars I would. Kept my cars for a while and they still had issues.Just be careful because if you want to continuously take your car for problems with no resolution. That’s the place bc you’re going to keep going back over and over again.
-
July 2023 by Amzie H.
Fred and his staff are great to work with. They always had my repairs completed on time, were friendly, and communicated with me every step. Thank you so much!
-
July 2023 by Haley Copley
This place is absolutely amazing. I bought my truck from them and ever since if I had any issues Mr. Mike was quick to help. If you are looking for a vehicle. Go check out Mr. Mike and his crew. They are amazing!
-
June 2023 by Demetress Whitby
I contacted Mr. Stephens before I had my car towed to his shop. He indicated that he would take a look at it and let me know before he start doing any work. I agreed when I come to look at the problem that he was addressing because I am a certified mechanic, I was told then it will be $390 minimal three hours in which he changed his Price 2times while I was standing there speaking with him at that point I decided I didn’t want him to do the work then he tells me I would have to pay $125 diagnostic which he never said anything to me from the beginning about a diagnostic fee Once I agreed to pay it his secretary indicated it was $137. They charge me taxes on service that’s against the Georgia law. This company is a whole scam. I would never recommend them to anyone because if you can’t do business right the first time a person will be a fool to go back again .Service: General repairs & maintenance
-
June 2023 by Curtis Jackson
I love this place. Friendly staff, clean, good work for a great price and not a long wait.
-
April 2023 by James Fuller
Haven't been there, can't say nothing about the place. Sorry
-
February 2023 by Clinton Gattis
If you have a Ford there's no one better. Thanks!
-
July 2022 by Robert Poor
Nice friendly and honest.. great service...
-
July 2022 by Heather Dawn
This place is a rip off!!! I got an estimate to get some work done, and after checking on the retail price of the parts, I realized that Steven's was trying to mark the price up almost 400%! Tie rods ends cost $41 each from AutoZone, and they wanted to charge me over $300 for two of them. I didn't look up the prices on the other things, because that's all I needed to know about this company.Needless to say... I paid them for looking at my vehicle and left. I didn't even let them do my oil change. I don't know if it's because I'm a woman that came in alone or what, but they were clearly trying to overcharge me big time. Get your estimate and do a little quick research before you agree to anything here.
-
July 2022 by K Rob
I own a 2010 Nissan Altima. I have always taken it to Nalley for service or any maintenance that needed to be performed. After 12 years, Nalley sold thier Decatur dealership and the customer service was not the same.I called Stephens Automotive and spoke with Fred. I was able to make an appointment the same day. Stephens gave my car a full check up and to my surprise there was very minimal service that needed to be performed. Also the cost was much lower than it would have been if I'd taken it to the dealership. Danielle in customer care, is awesome. She kept me inform from start to finish. At Stephens Automotive they are knowledgeable, professional, affordable and extended great customer service.
