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November 2023 by Sydney D
BEWAREJust because it didn’t happen to you personally, doesn’t mean it’s not happening.I’d give this facility -negative 10 stars if I could. Storage units have been broken into due to the security of the entire facility being compromised. The gate STAYS open. It has been reported and nothing has being done about it. No one watches the cameras never again while I do self storage that doesn’t have an actual person at the gate.10 federal a lot of times only responds to the “positive” reviews, but when you read this one, just know, that I went far beyond a police report because I firmly believe it was an inside job.
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November 2023 by Becki Sandifer
Always upfront with information regarding changes, helpful with my concerns. Overall clean place.
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October 2023 by Tamia Taylor
If you're looking for a reasonable storage unit, I recommend 10 Federal Storage. They treat you with respect and value your business.
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October 2023 by Stephanie Sanford
This place is horrible, I rented for 4 months, never late on a payment never had any issues. Until i get a non-renewal notice. I called to find out why and they said they seen me on camera living at the unit.... I tried to explain that what they seen was when I had to come to the unit to get some of my daughters things out (after working 12 hours shift that day and had not had a day off in 14 days), i sat in my car to cool off and ended up falling asleep. I assured the lady it would not happen again and asked if there was anyway they would reconsider. She said "NO this is non-negotiable" and that I had 48 to remove myself and my belongings. I was amazed at the rudeness and the no understanding and I was stressed. I thankful found another unit and some ppl to help... BUT today about a week later I get a call from a friend that was just amazed with 10 federal as I was but not in a good way..... see this friend needed a storage unit so they purchased on through 10 federal online on the 28th of Sept, they move all there stuff in and then on the 29th get an email their move out was completed but they never moved out. He called and because I put him as a emergency contact person (I have no one else to put) they will not rent to him because he is associated with me.... what the heck!! Like he had nothing to do with me at my unit falling asleep he was just the in case of emergency person now he can't even get access to the property and has to wait for them to call him back tomorrow to set up a time to get his belongings. He asked about a refund and was told no refund would be issued. ?NEITHER one of us got a call before hand I just got an email two days before I had to be out but no one called him to tell him they were not going to rent to him no one emailed him he had to move out or anything they just sent an email that his move out was completed so if he didn't check that's means tomorrow he stuff would be in the dumpster because I put him asy emergency contact... smh 10 federal self storage really really needs to do better.
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October 2023 by Lee Downard
The Riverside Dr location in Macon GA is great. Easy 24hr access and well lit and gated
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June 2023 by Brittany McCrary
I Was Helped In A Timely Manner The Agent Was Very Patient And Answered All My Questions I Highly Recommend 10/10
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May 2023 by thoth hermes
Would totally recommend this place, there was no hidden fees, Gina had great customer service and made checking in a breeze
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April 2023 by Tawanda Jones
They took my money and when I went to obtain storage it had a lock that required a key no one was able to help so I found another company,they never gave me my money back ,I had to dispute with my bank ,terrible service run far as u can
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February 2023 by Cecelia Arnett
This is a great storage facility and the people that work there are super nice and extremely helpful!
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January 2023 by Hannah Leigh Jarriel
I would not even give this horrible company 1 star. Absolutely the worst customer Service. I rented my storage building online and went to the facility on Riverside drive Macon, GA. I came to my storage building and there is a different lock on my building so I can't get into my building. They gave me the run around. They wanted me to pay more money for a bigger unit, wait 3-5 days for a locksmith, or wait 5 business days to get a refund when it only took them 2 seconds to take my first payment out of my bank account. Nobody at this place will help me and they are pretty much making it seem like my fault. Needless to say I have paid for a storage building that I can't use and not 1 person that works at 10 federal cares to help at all. Everyone that I talked including supervisors were rude, hateful and not helpful at all.
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November 2022 by Ocasio Enterprises, LLC.
Quick and easy service. Straight to the point.
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November 2022 by Jada Bradford
Great costumer service. Fast and quick ?
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November 2022 by Pat Thompson
Wonderful facility..great customer service! Very attentive to my needs...?
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October 2022 by Natasha Fort
Very great place to store your thing
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October 2022 by Dale Straughan
It was a great experience. Great service and friendly service.
