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January 2024 by Micah Jones
Wow. Definitely would give a negative star if possible. First off, this location and associate is rude towards first responders (I’m a EMT myself). We’ve been Verizon customers for a few years now. We stopped by today 1-23-2024, later in the evening, for a simple issue with my finances phone. We were approached by Ashley (I think that’s her name, she refused to give us her name and I had to call customer support to speak with a supervisor, and that’s what said supervisor said the associates name was), all she can suggest is to call Verizon. Verizon actually sent us to the store to fix the issues. She was dismissive, rude, her body language was “I’m not interested in helping you and Huh I guess you don’t need anything else”. But boy was she interested in trying to sell us stuff and play on her phone!!!!She was playing on her phone the whole time, when I tried to let her know what Verizon tech support said, she rolled her eyes and said “Call them again or go to another store”. That’s okay. We definitely will be, and definitely are looking at our options regarding different cellular service. I will be following up with this. Oh and by the way, my fiancé is still having phone issues and he uses his phone for work!! The problem never got fixed. So I get to spend my off day tomorrow trying to fix said issue(his phone works hardly at all, and mine works fine. When his works, mine does not).
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November 2023 by Shirley Wormely
Helpfully staff great service
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September 2023 by sherry robinson
I absolutely loved working with Tiffany. She was knowledgeable and very willing to help with my problems.
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May 2023 by Jennifer Thompson
I drove 40 minutes to Macon to a different Verizon store and got there a few minutes after closing due to traffic. I called this store and the lady I spoke to was super nice. I arrived a few minutes before closing and they were very busy multi-tasking but were still able to fix my daughter’s phone. I was impressed with the quality of service I received.
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May 2023 by Neil Cullinan
Zykaria, who work in the Verizon store off Zebulon Ave in Macon, Georgia was extremely helpful to me earlier today.I once owned a Medical Technology company that employed 248 people. Finding the right people was always a challenge.I was very impressed with Zykaria. She was pleasant, was extremely competent, solved my IPad problem efficiently, and patiently answered all my questions.Zykaria is a fine asset to Verizon.Neil Cullinan
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April 2023 by Helen Cooke
Thank you Mr. Pickett. You were very professional in helping choose a phone that appealed to me and my wallet. You were also very instrumental in helping my fiancé clear an old account. Thank you so much. I will continue to do my business at your location as long as you are there. Thank you.
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March 2023 by Bill Best
Ashley Poston is my family’s go-to person for everything Verizon! We drive 45 mins one way to her store because of the excellent service she provides. I would give her 10 stars if I could.
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February 2023 by Kim Best
Ashley Poston is so helpful!! She never tries to sell me more than I need and I leave with a new phone in perfect working condition. Thank you Ashley!?
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December 2022 by Brandie Palmer
I came into Verizon one day freaked out about my phone not working. The amazing salesperson Tiffany truly came to my rescue. She assisted me for over two hours trying to figure out the issue with my phone. To no avail, my phone was lost. Tiffany then helped with explaining different models to me and assisted with which one would be best for me to buy. She was very knowledgeable about each phone and what they did. Also, as a bonus, she even called a week later to ensure that all was well with my purchase!!!! Thanks again for all of your help. I truly know we're to go for my wireless needs!!!!
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December 2022 by Jocelyn Hyman
Tiffany was amazing when my husband and I went in for new service. She answered all of our questions, and she didn’t rush us like other salespeople (not this location) have done in the past. We will continue to do business here as long as good people like Tiffany are employed here.
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December 2022 by Melissa West
I came and purchased a phone from Tiffany. She was great to work with, very knowledgeable, and went above and beyond to make sure we understood our upcoming bill. I highly recommend you go see Tiffany for all your Verizon needs.
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December 2022 by Linsey Turner
Came to pay a bill and sat and waited a very long time. I wasn't able to pay online but the wait is terrible. They were polite but absolutely no sense of urgency.. at all.
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November 2022 by Kathy Gardner
I'm updating this review. It's is now zero stars. Why? I reached out to Tiffany because she sent me an email, offering to assist me. After speaking with her and 3 other associates, I was told they would NOT be giving me a refund for the deceptive charge. I was told I owed money on a phone that my husband had paid for in full two years ago. Let me add that I provided bank reports to show where Verizon charged me for a phone that we owed NOTHING ON. This is out right fraud. I will be contacting my local Chamber of Commerce and the Better Business Bureau.It is sad to say that I used to get good service here, but I had a recent visit that greatly disappointed me. My husband and I have been customers for 10+ years. We are retiring and want to get the best price on service. A representative told me if I paid off my husbands phone we would save money. So, I did. I came home to report to my husband and he said that he had paid cash for his phone. Did not owe anything. So where did my money go.? I went back up to speak with someone, and I was told it was a mistake AND to call customer services. Why? That should be their responsibility to fix. Not happy!I'm updating this review. It's is now zero stars. Why? I reached out to Tiffany. After speaking with her and 3 other associates, I was told they would NOT be giving me a refund. Let me add that I provided bank reports to show where Verizon charged me for a phone that we owed NOTHING ON. This is out right fraud and I will be calling BBB.
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October 2022 by Nakshi Vyas
We needed to switch plans and Mia Walker helped us through the whole process, it took longer than anticipated, but she was amazing!
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September 2022 by Stacy Moon
Yesterday, I went into the store and Mia Walker assisted me. I appreciate the care and patience that she showed me while I explained my issue and then she quickly assisted me. Ms. Walker was professional and pleasant. I would recommend her and this store to others. She gets 5 stars ? .....