August 2023 by Amanda S.
I'd placed an order to pick up and the picker who was supposed to pick just two items marked Both as unavailable.The order wasn't even going to be available for pickup until 6:07 p.m., Even though I had place the order almost 4 hours prior, when I was getting an oil change there. I'm not local so I had to wait, and Miss those hours of time with my children, because I needed the two items that I was purchasing quite urgently. 30 minutes prior to 6:00, I called and spoke with someone who proceeded to say that I could " Just cancel the order and come get it myself" but then at 6:07, when I go to check in to pick up the order, I see that the picker had marked both items unavailable. I went inside and found both items, the exact items I had ordered that had been marked as unavailable. I was still told that I could not take the items. I canceled the order, even though I had financed through affirm, I went to do another order with the items, having the items right in front of me, but then was told that the pickup system shuts down at 6:00. So I canceled that one, which means at this point I had been charged the down payment for the order twice through the third party company, who's refunds take 3-45 days to process, which isn't Wal-Mart's fault but what Is is that the picker marked my entire order unavailable when Both Items were There and then after being charged twice, adding up to More than the cost of one of the two items, I still had to leave empty handed, the people who pick the pick up orders Do Not Care, and everyone involved in the Entire ordeal other than one Very nice lady had terrible attitudes and all but refused to help me. I had ordered an air conditioner and a laptop, which I'm going back to college and it's hot in Georgia, both items are urgently needed. The only person who has been nice and understood my distress was a white lady with long hair who'd said she'd just gotten back from Vacation and working at another store. She was Great, but I still left with my account having been pulled from so much I couldn't just buy the items and empty handed. I will NEVER order from this Walmart Ever Again.I'm certain the lazy picker who didn't even Try to find the two items won't even be reprimanded and after that whole ordeal and how awful it was, that's shameful.
