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July 2023 by Frank B.
Customer service - dead on!!!!!!A manager that multi tasks and works FOR the customer
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September 2021 by AJ M
They have the tiniest sign for a QR code to check in. The doors remain locked and only one customer allowed at a time which means they only have one person working. Be prepared to wait forever. The guy working is not friendly and is extremely slow. I think he’s just trying to get to closing time and do as little work as possible.
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August 2021 by Dylan A.
Steven and Charlotte took great care of me and my friend. They helped us replace a lost phone and were very friendly, Thank you again!
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January 2021 by Jeff Price
A rare 1 star. The salesman said they would hold a phone for me in the safe. Even set up an appointment for me to come by. On my way to the store I called. They had sold the phone. If you can't hold a phone then just tell me. Once they realized their mistake they hung up on me. It wasn't a big deal except they set it up.Second they didn't know the procedure for a new phone for Christmas. Other Verizon phone shops have WAY better customer service.I bought the phone online and drove to the Hiram shop where they walked the phone out to me. Only 30 mins between the order and drop off.
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October 2020 by AJ Mccuen
They have the tiniest sign for a QR code to check in. The doors remain locked and only one customer allowed at a time which means they only have one person working. Be prepared to wait forever. The guy working is not friendly and is extremely slow. I think he’s just trying to get to closing time and do as little work as possible.
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October 2020 by Olivia W.
Miranda was amazing! I called ahead of time inquiring about a phone and she let me know everything I needed to know about it. When I arrived, she was as friendly in person as she was over the phone. Personable, friendly, and quick to offer solutions. If you live in this area, I'd recommend this location for your electronic needs. Great work!
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August 2020 by Autumn Rice
Donta is THE MAN! Thanks for everything and we will do business with you again sir! :)
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January 2020 by NonaDD1 ..
THESE GUYS ARE COMPLETE ROGUES AND FRAUDS! I went in to change my service from AT&T to Verizon. I worked with the store manager Ardis and he was s complete disaster! It took over 5 hours to complete the transfer of data from my old phone to the new one I purchased. Even at that, my new phone was still not working because Ardis did not complete the port properly. So I was left with a non-working phone all night. I went back to the store the very next morning immediately they opened at 10 am to return the new phone and cancel my service with them. Ardis charged me $150 to get my phone back, claiming that trade-ins are non-refundable. My old phone was still with him so he had not shipped it off and the new phone was in perfect condition with all of its original packaging. The contract states that because trade-ins are non-refundable I would get a credit of the phone value in the form of a gift card but this guy refused to give me a gift card. I opened the contract in his presence and asked him to show me where in the contract it States that I should pay $150 IN CASH!!!! He insisted the $150 must be paid in cash and refused to issue a receipt....very fraudulent!!! I had to drive to an ATM to get the $150 in cash to give him and he gave me no receipt. I paid Ardis $150 in CASH just to get my old phone back. I paid him for nothing!!!! This VICTRA people are 100% fraudulent and highly deceitful! STAY AWAY FROM THEM!!!! I REPEAT IN BOLD....STAY AWAY FROM VICTRA! They have no idea what they're doing and they will charge you for doing nothing! My experience with them was AN ABSOLUTE NIGHTMARE! I literally just gifted these rogues $150 for nothing!!!!
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December 2019 by Paul Wilfong
I've been to the store twice during their listed hours of operation. The first time on a Friday night 6:25pm 35 minutes before they closed and no one was available the store was totally pitch shut down and locked. Went back the following Wednesday and was informed by an employee that I couldn't look at phones because they closed in 10 minutes and they were unable to do activations. Not sure why looking at phone has anything to do with activations. I promptly left and will never go back again. I have bought three or four phones from the store in the past. Five or six years.
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June 2019 by Thomas Ivie
Great Help Carmen!
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November 2016 by Lance Randolph
Know the difference between Verizon and a "Verizon Authorized Retailer". I was getting bad information from the sales person that was flat out confusing. I ran as soon as I got a chance and managed my phone upgrade directly with Verizon rather than being deceived into a weird payment plan by these guys. I know much more about my Verizon contract than "ABC phones....a Verizon authorized retailer". Save your time and deal directly with Verizon.
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July 2014 by Katharine Tate
I love this store!!! Angela is the best!
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May 2014 by Brian P
Led to me. I almost went crazy.
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November 2013 by K MaCc
DO NOT GO...ONLY TRYING TO MAKE A SALE.....I visited this Verizon store on 11/11/13 around 7-7:15 pm and as I was waiting for help when the lady asked she could answer a question while she was attending to someone else. So I told her that my phone was turning on/off by itself, the date and time were incorrect and I couldn't make calls and txt msg were coming in at the bottom of old txt. She asked me to remove my battery and asked the colors of the X's, I tell her, she says you have water damage (my phone had not been near water) without even looking it. Then asks if I had insurance and I told her yes but it is through Sam's Club (square trade..covers EVERTHING!!!), she proceeded to tell me that their warranty doesn't cover water damage and if there aren't any upgrades on your account then you will have to pay $700 for a new phone. So I said thank you and left. Today I went to the store location on Cobb Pkwy and actually took the time to look at my phone stated there was no water damage and that the upgrades for Samsung 3,4 and note took place but the 3 was having some trouble. He changed my SIM card and it works perfectly!!
