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September 2023 by T M.
I love this store and equally enjoy the staff. Having needed 2 separate repairs on equipment, they solved one right at the counter in 15 minutes (no charge) and taught me how to address the issue in the future.My second repair was turned around in 2 days with a nominal charge - I was kept fully informed along the way.Sure, they're going to be a little more expensive than big box, but it's a small business with a wonderful team. I encourage you to get to know them and enjoy browsing our neighborhood hardware store. Outside of hardware, the unique gifts and other products are super interesting.
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August 2023 by J
Since they’re independently owned, Ace can refuse returns for stock they don’t carry, very inconvenient - especially when it’s an item all other Ace’s carry. Poorly run “franchise” if you even want to call it that. Home Depot and Lowe’s from now on; better selection, just as close, cheaper prices, and most importantly better return policies.
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August 2023 by Weld Chip
I love this ace store everyone here is super friendly and helpful, I make a point of giving them my business ever time I can rather than to a big box store
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July 2023 by Danielle Peters
I HAVE STUCK A LOVE AFFAIR WITH (ALL) ACE HARDWARE STORES BUT I MUST ADMIT THIS SHALLOWFORD & JOHNSON FERRY LOCATION IS MY ABSOLUTE BEST. YOU ALL ARE SO PERSONABLE & FRIENDLY BUT VERY PROFESSIONAL & HELPFUL. THANK YOU*****IMPORTANT*****I AM LEAVING A PICTURE OF AN ANT KILLER SOLD AT OTHER ACES THAT YOUR BRANCH MUST PROVIDE???? THIS PRODUCT "LITERALLY" KILLS "EVERY STUBBORN" CRAWLING, SLINKING, & SOME FLYING CRITTERS NOT BELONGING IN OUR HOUSES or yards!!!!!
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May 2023 by outlaw
Very knowledgeable and engaging team. I have F.U.N and a great shopping experience when I'm there.
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May 2023 by Wayne A.
If you have a Tru Cut Reel mower this is not the place to bring it to have it serviced or repaired. The technicians are not equipped with the knowledge, skill set or tools to fix your Tru Cut Reel mower. I left the mower there for over 2 months to have them change the oil, sharpen the blades, and install a new set of rear tires. After a month I asked how it was coming and I got the reply that they were having trouble taking off the wheels to replace them. After 2 months I asked how it was coming and I got the same reply, we are having trouble taking of the wheels to replace them. I asked if they had done any service on the mower and they said no because the main issue was to replace the wheels. I picked up the mower in the same condition when I dropped it off over 2 months ago. I spoke to the manager about the incident and he told me he was very proud of his staff because they tried their very best to fix it. There is no reason why they didn't figure it out a month ago and let me know so I could have taken it elsewhere where they know what they are doing. Would not recommend you waste your time bringing equipment to this store to have it serviced.
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March 2023 by Ben Harrison
Minus 1 because we had to make two trips due to a little paint mixup, but the staff was super helpful. Saturday’s can be a little chaotic at this location.
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December 2022 by Omid Daneshvar
I bought a grill and ladder from this store. The grill was assembled by them and Blake delivered both of them. Blake was so helpful in moving the grill to the porch, and hauling away the old one. I usually shop from Home Depot or Lowe’s. With this experience and the level of service that Ace provided, I will switch to them unless they don’t have the product that I want.
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October 2022 by Tim Kepler
I BOUGHT A BLOWER FROM ACE AND DEALT WITH A YOUNG MAN NAME WILLIAM. I NEEDED HIM TO CHECK INTO SOMETHING FOR AND GET BACK WITH ME. IN THIS DAY AND AGE OF SUB-STANDARD CUSTOMER SERVICE I WAS SO IMPRESSED THAT HE ACTUALLY DID AND SENT ME THE DOCUMENTATION THE NEXT DY! Due to his product knowledge and follow through ACE will definitely be my go to from now on.
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October 2022 by mark trzeciak
This store identifies its competition as Hobby Lobby not Home Depot. Chief Employee did not wish to be "Lectured" on keeping the basics in stock after I wasted 45 minutes trying to put a list together. Evidence suggests at one time this store operated as a hardware store, as the empty hooks with one/zero stock are abundant. Huge opportunity missed here, tradesmen don't waste your time with better options 5 miles away. Resisting the urge to use the word farse, call and over/under on this stores viability, or reference my 40 years in the trades. Good luck in your next career Poindexter, see you in the real world.
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October 2022 by D
I went for a specific vent part that was showing as available at this location. Drove there and couldn’t find it. Asked the employee and he said it showed available and that they had a few. I went again and looked and looked. Then with this employee, we went together and we couldn’t find it. The employees were nice and apologetic, but mentioned it happens often. I wasted so much time driving and looking for that part. I left so frustrated!
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October 2022 by Brian Beringer
Super helpful and knowledgeable employees. I came in to replace 1 bolt on a ceiling fan I was installing. They helped me sort through the hardware section to find exactly what I needed. I will be back!
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August 2022 by Charles Smith (Chuck D)
These guys were my 3rd try at getting a key cut. A team member jumped right on taking care of that seconds after I entered the door. AWESOME!HD had too many on staff to help where as WM was like a ghost town.
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August 2022 by Anita Lynn
First time in. Wanted to try a locally owned store. Seemed a bit crowded in there. Biggest complaint is high prices. Paid $45 for a cleaner that I later found at Lowes for $35 - a 30% ($10) difference is a lot on a small item! Unfortunately, I’ll think twice before returning.
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August 2022 by Justin Slaughter
Great hardware store. Helpful staff and small size means you get what you need and out fast. So glad to have in my neighborhood!
