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January 2024 by Phil Heuker
They got me in and out, and held my part for me to pick up when I called ahead
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January 2024 by A A
Just bought two jugs of oil and an oil filter for my car yesterday. I told them the make model and year, and the guy helping me seemed to keep forgetting which I won't blame anyone for the first time but I reminded him which car it was actually for after that. I unfortunately am not very car savvy and when I got home both oil jugs weren't the oil I asked for (which shame on me anyway for not checking before I left, but I showed him in text form and told him which type). So I took those back to return them, and the guy got confused because he couldn't scan the receipt that he gave me . They eventually figured out how to return them both which I was grateful for until today when my dad and I tried to put on the new oil filter and it did not fit. Then I look at the return receipts and this man returned my oil filter that I still have instead of the smaller oil jug that they took back, which I believe was more expensive. I really hate leaving bad reviews and complaining about people but this was just incompetent and I would avoid going there again.
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January 2024 by Cosme Garcia
Was the only one in the store. One employee helping a customer in the parking lot. Another walked past me several times and the other was in the back talking to his friends. Stood here for about 10 minutes until I had to complain.
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January 2024 by Scott Mademann
Went in with a dead battery with a lot of corrosion. Phet and the rest of the crew went above and beyond to ensure it was replaced. Would definitely recommend
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January 2024 by Ken Grimme
Nice store, well stocked with knowledgeable and friendly staff.
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December 2023 by L B
We needed a car battery changed-the guys here are THE BEST—so professional, skilled, and really kind. They went above and beyond to help me though it ended up being more challenging than we’d thought it would be. I recommend them very highly!
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December 2023 by Michaela Rhodenhiser
Thank you to the awesome employee who was able to jump me off and get me back on the road again!. I'll definitely remember this next time I'm needing to buy parts. Kindness goes a long way.
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November 2023 by John H.
Poor customer service. I went in to have an engine light read. As I pull up the counter person is outside and doesn't come in until me and another customer go in. The first guy gets served then as each new customer or call came in wanted me to wait before going out to read my engine light. I could understand if they were busy but just not good service.
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November 2023 by Bart Newman
Courtney was terrific. First class customer service (polite, understanding, and worked very fast). My wife and I had bought a battery from Advanced Auto that had failed. Courtney confirmed that it was still under warranty; he then physically replaced it for us and got us on our way super-fast. If you live in the East Cobb area, go see Courtney at Advanced Auto as he'll take good care of you.
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November 2023 by Paula Austin
Angel and the staff at the East Cobb store were incredibly helpful, friendly and knowledgeable when I arrived with a dead battery in my car. Angel made sure it was the battery and that the alternator and starter were both still working by performing tests on them as well. They removed the old battery and replaced it with a new one. I am so thankful and appreciative of the staff at this store.
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November 2023 by Juan Taronji
My guy Pet took great care of me. He was honest about the alternator on my 2016 Kia. I had the wrong size battery and he was able to inform me that in order to have the test run properly. I need to have the right size battery advance needs more on his folk like him.
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November 2023 by Melissa Ralston
Great experience at this Advance Auto location. Pat was easy to work with and very knowledgeable. He even took the time to swap out my battery, saving me a return trip to dispose of the old one.
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November 2023 by CJ Burton
I am floored by the incredible knowledge and support of Pat at this location! I got a battery check, some new wipers and a TON of really helpful information. As long as there are people like Pat here, this will be my go to car parts place!
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November 2023 by Janet T.
Cody and laquisha were kind enough to check my new but failing battery (purchased and installed by the Marietta city location advanced auto parts). They found that the terminals were loose and needed to be replaced. Although their location usually has the terminals my Jeep needs but were out, Cody was able to tighten the terminals and get me on my way. There was a kind and genuine interest and expertise to help and I'm really grateful.
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October 2023 by Kym Parrish
I will give Angel and Phet I believe 5 ⭐️s but the person who calls himself the GM not so much. As a leader of people it is your job to be in control…the phones ringing, your system has crashed and there are people banging on the door to get in…not to mention I could hear the stress in your voice. I didn’t do it. Don’t answer the phone if it’s important they will call back. Open the door let your customers in and ask them to give you just a moment as your system is currently down versus leaving them outside to bang on the door because it is now past the time the doors should have been opened. Customers feed off of the energy you put out always remember that! Again thanks to Angel who went above and beyond to assist me.
