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March 2025 by Jonathan Goldman
Tyland offered exemplary service!
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March 2025 by Suzie Conway
My child has been requesting to upgrade her phone, and so it was convenient to notice this store located next to the grocery store I was already heading into. I entered AT&T after I left Trader Joe’s, to simply inquire about upgrade eligibility. Denzel was the individual who came forward to assist me. From the beginning, his demeanor was nasty. He seemed that annoyed to have to be assist me with my question. After asking what devices we currently have, he told me very bluntly there was no reason to upgrade. I explained that I agreed, but if I could upgrade my child’s phone for the same price or less, I was willing to do so in order to fulfill her birthday wish. He proceeded to open my last wireless bill statement via the app on my phone, and then loudly proclaim that my past bill was overdue, and I would need to pay that as well, in order to be eligible for an upgrade. I was taken aback, and showed him where my account is current in the app and that he was mistaken. Rather than apologizing for the error, he seemed defensive- hostile even. Honestly, how unprofessional. What if my account was past due ? What would be the point of airing a customer’s business loudly without any discretion? The experience left a very bad taste in my mouth. And if and when I choose to upgrade a device or service, it won’t be at this location.
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February 2025 by Gio
Clayton was great. Vet knowledgeable and extremely helpful!
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February 2025 by blake studwell
They were mean to me
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February 2025 by Mike Sciullo
Possibly the worst customer service I've ever received in my life. Save yourself the hassle and don't go to the store.
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February 2025 by Jean Marie Schiraldi
The rudest, least helpful most dismissive assistant manager I have ever had the displeasure of meeting. You can’t cancel your service in store, they won’t help you return a phone that you upgraded on line and there is no desire to actually try and solve your problem. Denzel, get out of the service industry. You don’t have what it takes.
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January 2025 by Christian Abell
Denzel was an amazing person speak with. Bought Internet for a move and was handled efficiently, timely, and enjoyably.
Ended up with gig fiber for $80 a month.
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January 2025 by Ignite Women Leaders
Fantastic professional experience. In and out of the store with everything accomplished on time.
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January 2025 by JA Williams
I’d been struggling to understand my bill and went in to ATT frustrated and somewhat ready to switch carriers. Grant Smiith was so helpful and patient and walked me through my account. It was a great experience and I left satisfied and understood my monthly charges. Grant is knowledgeable and a clear leader in your company.
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January 2025 by Becca s
My experience here was wonderful with Matt. He is extremely knowledgeable, friendly, and very patient. He answered all my questions and I left happy with a new phone. His customer service was terrific snd I highly recommend coming here!!
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December 2024 by Elizabeth Stucky
Horrible customer service.
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December 2024 by Khalid Yamin
The staff at this AT&T was super helpful. Brandi and Daniel provided 5 star service. We would recommend this store to anyone looking to upgrade their mobile devices.
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November 2024 by Jeff Waddle
Grant gave us excellent tech support and I was ready to buy a new phone but he let me know I could replace my broken phone with the insurance I already had.
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November 2024 by Karen Jaudon
Mike helped me tremendously
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November 2024 by Ellis Frost
Outstanding service. We had a complicated situation and Mike was super helpful and patient as was the entire staff. Just took care of so many details in transferring elderly relative’s account. Thanks!!!
