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December 2023 by Herbert Mattord
It's a bank... :-)
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September 2023 by Meraki Soul Tribe
By far the best experience I have had at any Bank of America branch! I walked in to order a new checking card and ask questions about setting up a business account and the manager Owen was able to assist me with setting everything up for my small business right then without having to come back for an appointment later. He took the time to personally guide me through each step of the process while knowledgeably answering all of my questions. He even assisted me in finally resolving a longstanding issue I was having with the BOA app! Owen was extremely friendly and professional and it was an absolute pleasure dealing with him. I highly recommend visiting this branch for the very best customer service experience of any bank period! Here, you will be treated as a valued customer which is more and more rare in a world where customer service has become so automated, digitized and impersonal. Thank you Owen and BOA!
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September 2023 by Katherine Morales
HUGE thanks to the Branch Manager here! He’s always been so kind and helpful to me. And today, I was fighting through traffic to make it there on time and pulled up 1 minute past closing time to see him walking out. I asked politely if he could help me ensure I’d have the ‘Tooth Fairy’s’ $5 bill for my daughter and he said, “Sure thing. I know how that is…I’m the Tooth Fairy in my house too.” He took my quarters and in just a couple minutes came out with my $5 in a bank envelope. Feels SO good to bank somewhere where your more than your money. You’re a person too. Nice to know the people they are as well! ❤️
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May 2023 by Talat
Went in to pull out money the teller was wonderful. Asked the manager if he can separate my business account and personal, he told me he can not do it. I had same issue went to John's creek bofa and the manager did it for me. I told him that and he was rude and kept telling me it wasn't his job. I don't understand if you are in the customer service business you try to help not brush off a client. It is sad to see how the world changed for some people who just comes in for a pay check. This manager has no business Ethics at all. I hope they do a internal review and he gets fired. Now I understand why this location has a 2.4 Rating I don't recommend this location
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January 2023 by Max Oliveira
The lady with the white hair is very rude and does not treat people well...plus does not work hard to fix problems...went there with a busines check not having a bunises acc...she just sayd : i cant deposit this check...sorry...have a good day...went to other on hwy92 they sayd oh i see you a custormer over 10 years i cant deposit your check but the lady there can open a busines acc for you and them you deposit...that one bring people to bank of america
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October 2022 by tim chapin
Only two tellers working. No drive through. I don’t bank with them and never will but my company does. Can’t stand going here.
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September 2022 by Dawn Ballard Brown
I've been a BOA client over 20 years (Gold status) but when I went to this location, the "slug in charge" denied giving me a cashier's check made out to a BMW dealership even though the money was in my account! So I drove to another BOA location 15 minutes away which promptly gave me the cashier's check, no questions asked! Jealousy will get you nowhere!
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August 2022 by Sam Lindsey
Not crowded at all. In and out in a hurry. Friendly employees.
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October 2021 by Reagan Jamell
I've been here 2 different times lately and neither time gotten what I needed. 3 weeks ago they didn't have a teller so no money, no deposits. Today I needed a few golden dollars (tooth fairy items), the teller said I'd have to wait for the 2 people in "the wall" to come out. 1 of those people called out that it would be less than 5 minutes. I sat and waited for 10 minutes with no one saying anything else to me and I finally left because the line was now very long and still no one had come out of "the wall."
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September 2021 by Anthony Atkinson
Wait outside for 30 minutes just to find out there's no tellers or withdrawals available? What a joke. This is a bank??
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September 2021 by Garry Jones
Fast friendly service from tellers.
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April 2021 by Jordan Vaccaro
Bank of America is the worst bank you could ever bank with. I’ve gotten multiple fraudulent transactions and they don’t even check it. They say “they blocked” that “business” but yet they find their way back to taking money out of my account. I’ve had to get a new debit card 5 times this year so far and have no way of paying for ANYTHING. I’m very very very angry and STILL WAITING for my new debit card after a week has already gone by. I’m switching banks and you should too!
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April 2021 by Kelly Wagner
The teller wore her mask under her nose and her gloves were brown they were so dirty. The gloves were blue but brown at her fingers and palms. I’m supposed to hand her my license, um no! Disgusting! Managers were all around her not correcting her mask or telling her to change her nasty gloves. Horrible sanitation at this location!
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March 2021 by Stephanie Heubel
Normally I like going to this bank. I'm just so freaking sick of them being closed all the dang time!
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February 2021 by Kory Rykman
Ugh lobby is closed and I’ve been in the drive through line for 30 minutes.
