-
February 2024 by Jordyn
I do NOT recommend it for brides looking for a dress. The person helping us was an elderly lady who seemed not to have the customers' best interest at heart. She spent the first 15 mins talking about herself and not getting to know what I actually wanted in a dress. The appointment lasted a little over an hour, and I was only able to try on 5 dresses because of how slow the whole process was. I wasn’t allowed to unzip or zip up, which was understandable, but the lady would leave the curtain half open for the entire store to see me naked and then take her time hanging up the dress I handed her while I stood there completely exposed waiting for the next dress to be unzipped.I wasn’t allowed to move around in the dress so each time, everyone would have to enter the dressing room. The lady did not listen and made it clear what she thought wouldn’t look good on me. At one point, after I explained why I didn’t like the poofiness of the dress and after my family agreed with me and how we all liked the slimmer styles better, she said that this dress is better for me because I don’t have curves and it gives me curves while the slimmer dresses don’t look good on me. We kind of all got silent because it was very weird. It was like she wanted to disagree with us and criticize me. If I didn’t like something about a dress, she’d just say, “you get that altered” instead of actually listening to what about it I liked or didn’t like. After we went through the first 4 dresses, she just stood there and huffed about having to look for more dresses. She wouldn’t even let my sister pick anything out and said “She will not like that”, but after stepping in and expressing that I’m open to trying on anything, it turned out to be one of my favorites. During my appt, I politely asked about the different between a straight dress and an A line dress and she said that it’s like a prom dress, and said “did you go to prom? Probably not.” Like what?? Why would you be so rude to a customer like that. She never even answered my question. I still have no idea what style any of the dresses were because she kept contradicting herself.I’m probably around a bridal dress size of a 2, so we tried on sizes 6-8 and pinned them back, but they are very limited in those sizes and you obviously can’t try on dresses that are massive on you. This store definitely has more of a prom dress selection than wedding dresses.Overall, I gave it 2 stars because they do carry some Morilee “Made with Love” designer dresses, which is what I was looking for, however when I originally asked the lady about it and referred to the name they use on ALL of their tags “made with love”, she just said it was a fake dress designer. I eventually had to point it out to her when we were looking at dresses and I saw the “Made with Love” tag by Morilee. She still seemed to not care.Also, just to piggyback off another review, it DOES smell like urine in the main area where the stairs are. We were trying to figure out what it smelled like and came the conclusion that it’s like a Fabuloso cleaner + urine mixture type of smell lol.
-
February 2024 by Julia Harrell
Amazing customer service! Briana was so helpful! My sister in law found her dress for her wedding! Love this place!
-
February 2024 by Jenny Isabelle
We came in for a mother of the groom dress. We were just browsing and greeted by Elena. She listened to my mom about what she was looking for. She was very knowledgeable of the dresses/colors/stock. She was very attentive and hands on. She found the perfect dress and my mom is thrilled. Awesome experience. Thank you Elena!!
-
February 2024 by Katarina Guarino
Horrible experience. Had a bridal appointment with no budget. I was ignored, and the lady didn’t even help me try on dresses or care. Told me I would look old wearing long sleeve dress when that’s what I want. I’m 27 years old and wear a size 2. Also told me getting married outdoors in November sounded terrible. Horrible customer service, wouldn’t recommend anyone to go there. It has been the worst experience I have ever had shopping. Also the whole lobby and elevator smells like urine. It was covered up with girls getting prom dresses and it looked like a free for all. Very unorganized and poor business practice. Also they left the girl who tried on before me information out in the room and complained that she tried on 25 dresses. If you are a new bride stay away from this place and save yourself some time. We left within 15 minutes and they didn’t even notice until 30 minutes later and tried to call me.
-
January 2024 by Andrea Nicole
Best place to buy gowns for any event!! Shirley and her staff are very friendly, helpful, and they go above and beyond!!
-
January 2024 by Goofy Girl
Great service! Beautiful dresses! My best friend got a gorgeous blue one
-
October 2023 by J Welch
We had a great experience here and sent friends there for their homecoming dresses. We didn't end up purchasing a dress this time, but we will be back. The staff was helpful and didn't pressure us. They offered solutions when dresses didn't fit. The store was bright and welcoming as well.
-
September 2023 by Madison Wright [Student]
I am writing this review so that new brides go elsewhere to find their perfect dress. Unfortunately, the experience was horrible, and the service was disrespectful. Other than David's Bridal, this was my beginning experiences of wedding dress shopping. I really wish I hadn't come.Upon arrival, the lady who helped me snapped at me because she was busy. While looking at dresses, she never asked what I liked, my price range, or what I was looking for.While trying on dresses, she refused to let me try the dress on that my family picked out because "she doesn't like that dress." Thankfully, my sister was there and was able to handle that situation. The lady continuously repeated that "she DOES NOT like my dress" that I wanted to try on because it was "cheap", and it was "plain and had no jewels." Not to mention, she continued to come in and out of the room while I was changing and would leave the curtain open while I was naked.Ultimately in the end, the one that "she doesn't like" was my favorite one. I refused to buy from Bravura unless I had not found another dress.I went to Sure Bridal and experienced the most incredible experience I have ever had- especially compared to Bravura. I recommend anyone and everyone to go to Sure Bridal for the most loving and helpful experiences.The lady at Sure Bridal called me the day before and was so sweet. She was truly interested in what I was looking for, how much my budget was, and helped me try on dresses the whole time. They got me and my family refreshers, a nice shirt and hat, and celebratory wine when I found my perfect dress.If you are first time bridal shopping, I would NOT recommend Bravura and go to Sure Bridal.
-
July 2023 by Google user
A wonderful experience selecting a Mother of the Bride dress. Shirley and Bree were knowledgeable and attentive while I tried numerous dresses. They knew what style would look best and offered an honest feedback on dress selections. I am grateful for the time and patience they provided in my decision process. Worth the time to go and see the extensive selections available, to include so many styles and sizes available IN STORE!!
-
June 2023 by B Anno
A wonderful experience selecting a Mother of the Bride dress. Shirley and Bree were knowledgeable and attentive while I tried numerous dresses. They knew what style would look best and offered an honest feedback on dress selections. I am grateful for the time and patience they provided in my decision process. Worth the time to go and see the extensive selections available, to include so many styles and sizes available IN STORE!!
-
June 2023 by Jennifer Swims
If I could give 10 stars I would. We have now used Bravura for the third time and each time has been a pleasure. From 2 mother of the bride dresses and one bridal dress. The selection is so much better than anywhere else you could go. The staff is exceptional, knowledgeable and honest. I wouldn't shop anywhere else.
-
June 2023 by Charlene Noble
Had an amazing experience at Bravura on a Sunday! I was looking for a mother of the groom dress, and expected it to be busy and challenging to get help, but had the complete opposite. Bri and Gabby provided excellent customer service, by asking great questions and offering a variety of suggestions, including ones I hadn’t even considered. I shared some inspiration pics to get us started. They knew their inventory, and what they thought would look good on me and my body type. I wanted a dress that was not matronly and tasteful. They did not disappoint! They were extremely friendly, knowledgeable, attentive, and took the time needed for me to find THE DRESS!! So happy I went there! I highly recommend the store (now located in Alpharetta).
-
April 2023 by Meaghan B.
Not sure how this place is in business. It's above a halal meat food court and SMELLS like it, too. The parking lot is highly unpleasant, so is the walk all the way upstairs. I walked in and was addressed by an elderly Russian woman who told me to wait for someone to give me paperwork. The place smelled so badly and there were two other customers there. I heard them highly insult a woman next to me who was buying a dress by telling her to lose weight. The other customer there asked my friend and I for our opinion, not the workers, but we were happy to help. I filled out the paper work and then another woman gave me the paper work and brought us closer into the store. I told her what I was looking for and she told me it was WEIRD. The wedding dress I dreamed of my whole life, is "WEIRD." She told me that I shouldn't wear white to my wedding which was highly offensive to me. Traditionally, in my religion, brides only wear ivory if they are not pure. She wouldn't let me try on anything I wanted and told me not to "put it all in a box." The lighting was cheap old fashioned Hollywood lighting and it gave me a migraine. We left within an hour. I wish I told that girl going to prom she could get the same thing 1/3 the price elsewhere. Previous business owner and I wish this place would close... that's how bad it is. Definitely not for people who are FROM Alpharetta. I would have left sooner; however, I thought my friend who invited me got her wedding dress here & when I found out she didn't we left immediately. The woman said "oh no, did I do something wrong" and I explained it is not personal, it's just not a good fit. SAVE YOUR TIME & go ANYWHERE ELSE. I also don't give my money to people who are rude and dressed in $5 leggings....
-
April 2023 by Monica Lorena Agudelo Mira
I want to thank Bravura fashion for their assistance with my wedding dress, especially Mrs Charlie. I was very happy with my dress
-
March 2023 by Charyse Magdangal
Shirley is amazing. She listened to what I wanted, and was easily able to pull dresses to fit my body type. It didn’t take long before she helped me find my wedding dress. Because of her exquisite taste, I decided to bring all my sisters and my mom there to pick gowns for my wedding. Sure enough, Shirley effortlessly pulled pieces that complemented the body shape and skin tones of my family. Her selection of wedding dresses and formal gowns is extensive. There are gowns there for all ages! Throughout my whole wedding gown experience, she has given me and my family superb customer service.