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July 2023 by Irene S.
This is for the Crittenden Rd., Louisville location: First, we almost couldn't find the place. Then, they didn't have the confirmed truck, even though I made the reservation days ahead. No advance notice of that. The guy behind the counter just shrugged and said that's all he has. Didn't offer to check with other Budget Truck Rentals in the area. We had to call one of their competitors, and got fast, professional, and friendly service and were on the road within 30 min.
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April 2023 by Loretta Walls
Needed a car and most places were out of stock due to Spring Break. Brandon and Chris worked with me and secured a Dodge Challenger- orange in color for me. Clean, drives well and their customer service was excellent! They handle a lot under pressure with professionalism and care. Go see them!
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March 2023 by Karen Frost
We rented a 12 foot truck one way. The truck was new with only 13k miles on it!! Drove beautifully! Lots of room up front..it even had charging ports! I priced a lot of places and I felt this one was very fair. They do push the insurance, which I declined, because I have excellent car insurance which includes rentals. The staff was friendly and the place was very clean.They also offer moving supplies for an additional cost. Very easy drop-off. I would definitely use them again!
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December 2022 by Jill Rainey
These guys were great! I rented a car at the airport location, and a few days later the check engine light came on. This was the closest location to where I was staying. They were fantastic and had a car ready to switch out (during the week of Thanksgiving, no less!) Thank you for all of your help today!
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October 2022 by Donovan Kelley
Chris was incredibly helpful and transparent! He called ahead to let me know of the rental terms and was very personable!
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May 2022 by Janice Thomas
Awful location to rent from rude customer service since Angela has left where is the Great customer service. Explain what I needed the girl was so rude. Called the 1800 number bern renting from Budget for 8 years never had a problem they loss all my discount information from last uear..
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May 2022 by Joyce Byrd
Great , fast and friendly service.I'm very impressed with the service I received. Please keep your employees this gentleman was professional and very pleasant to work with. I'll be renting from now on with Budget truck rentals.
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October 2021 by Todd’s Classic Cars
This is by far one of the worst experiences I’ve had with a rental company at the Budget Rental Car office in Marietta (Big Chicken). In addition to being two hours late with my vehicle (which was prepaid, by the way), they wanted to charge me a $250 cleaning fee because there we 7 pieces of sunflower seeds on the floor (not while seeds, but tiny pieces) and one tiny area that had a little beach sand. I was not going to pay that ridiculous fee and took the car to nearest car wash. It took the kid and the car wash 62 seconds, yes I counted, to vacuum the entire inside of the truck.Then when I call corporate to complain, I’m transferred three times before getting a representative. When I do speak with someone, he informs me that they could compensate me for my trouble but the phone call mysteriously disconnects before that happens. I call back, but no answer. They have lost a customer for life. #budgetcarrentalstinks #budgetcarrentalcustomerservicestinks #dontrebtfrombudgetT. Duncan
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August 2021 by Crystal L.
I wish I can give this place -10 on customer service and fraud I would . Let me first start by saying this location should be closed , employee should be retrained and then maybe they can attempt to do business again . I have never in life been to a place when I see a outraged customer upset while I was renting a vehicle from this place , that should have been RED FLAG #1 that this might not be a place that I should give my money to . Yes as I was processing my rental a lady next to us doing the same, erupted I mean she was pissed he told her that she doesn't know what she was talking about trying to make her feel complete silly and the manager at this place is very disrespectful individual he does not know how to speak to women and needs to be fired . I have been back and forth from one store rep to a manager telling me that have to get the story from the worker when me the customer is giving him all the details . So long story short my friend rented a vehicle they charged me the 419 .00 which the reservation was not under me and refused to refund me . I called the manger and we went back and forth like 5 yr old children I mean it was ridiculous over 63 .00 $ they added on insurance after I told them I have insurance and do not need It . they need to be FIRED for their lack of customer service and inappropriate remarks this place is SAD !! Just BAD BUSINESS PRACTICE ALL THE COMMENTS ARE ACCURATE !!!!
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July 2021 by Maria Alejandra Segura Torres
I rented a moving truck from this place and I was dropping off the truck in Miami. The trip was horrible. The truck was overheated. I paid for the full insurance package. I called so many time to the road side assistance and they never answerd I SPEND 23 HOUR FROM ATLANTA TO MIAMI IN THIS MOVING TRUCK. I never had any response from budget I've called they say that some supervisor will contact me but I haven't received any call and I have been on the live for more than one hour they charged me $1000 for this "service". DO NOT RENT FROM BUDGET
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May 2021 by James Edwards
This place is the absolute WORST! I booked a reservation for pick up this past Saturday . When I booked the reservation, the lady at the front told me I needed my debit card and Drivers License. Easy right ? WRONG !!! That Saturday I went to pick up the cargo van for rental and The employee at the front told me I needed a bank statement. So I left to go get one and showed proof . THEN he told me , he couldn’t give me the cargo van because my bank statement did not match the address of my drivers license. Why does it matter ??? Most importantly, the lady should’ve told me that before I was sent on a wild goose chase ! Take my advice , U Haul is cheaper and easier to book !
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May 2021 by Megan McGaughey
Worst customer service I've ever experience. Very rude lady working the front desk. Please teach them proper customer service and how to be a kind human being.
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May 2021 by Xavier Abney
They should close this location down. The lady with the bad haircut isn’t very nice. I don’t know if she’s mad at life or her barber. Either way her attitude is unacceptable and disgusting to say the least. Budget can say good-bye to my business.
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April 2021 by Lyrae
Budget is the worst car rental agency ever. If you book on budget.com they will take your money without bothering to see if they even have a car available to rent. Then to get your money back was a huge pain because their phones are under staffed and took forever to get through. This was our first and last ever attempt to use their service. My suggestion, if you don't like having your money stolen use Enterprise instead!
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April 2021 by Albert R.
Watch out for this place. Didn't have the truck we reserved 30 days in advance. Called us an hour before pickup to notify us the truck we ordered was not available. Offered a much smaller truck and refused to discount the inconvenience of having to make arrangements for belongings that did not fit. To add insult to injury, the young man that was suppose to be helping, had the attitude from hell. I was told I could call corporate and get this matter settled when we got to our destination. We called customer service and without any confrontation, once they heard the complaint they hung up, twice! Not Budget, not again, please share this review with others to help protect consumers from this type of bad business practice! Moving is hard enough, no one should have to deal with this type of bad customer service.
