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December 2023 by Troy Baker
Mitchell and the Caliber staff did an incredible job taking care of me. It's obvious they genuinely want the best for their customers.
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December 2023 by Sonia Grisnold
Customer service was top notch. Thanks Naomi & Jennie for your outstanding support. Car was ready & clean during pickup. You would never notice that the car had repairs. Looks new.
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October 2023 by Sheila Baldwin
My experience with Mitchell, Naomi and Jenny was excellent. Very competent. Their customer service was amazing and they’re so friendly and kind. I highly recommend them.Service: Body & Trim
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October 2023 by Valyncia S.H. Thomas
Initially, things went great. During the first part of the process the company was super responsive and attentive. After picking up the vehicle we noted errors with the repair. The bumper was seemingly disconnected at the seams in almost identical spots on each side. I emailed and called multiple times. They never got back with me, they even confirmed when I called that my email was received. The representative would say, based on the concerns a manager would get back with me. However, to date no one has responded to me. I have been emailing and calling since 4 October, it's the 18th, and still no response. I have never experienced anything like this.Service: Body & Trim
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October 2023 by lorna Hastings
I would recommend Caliber Collison to everyone who values excellence. Their customer service personnel go above and beyond to ensure you have a positive experience from start to finish. My service advisor, Jake, was extremely thorough in his inspection and reassurance that my vehicle would receive the highest quality repairs. I was freqently updated on the status of my vehicle. It was repaired within a short time period. All repairs look great, and a lifetime warranty guaranteed on the repairs made. What more could a customer ask for. And to top it off, my car looks great!!!
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October 2023 by Sharon Carson
Caliber Collision on Austell Road in Marietta is first class from start to finish. Mitch and his team are professionals who run a top notch collision center. Jenny and Naomi are wonderful assistants who take pride in their work and customer service is of the utmost importance.From the time I arrived, Mitch and his team made my experience exceptional by their welcome and smile when you walk in the door. They make all arrangements with car rental center and they "roll out the red carpet" for each and every customer. You never felt like you were just another customer, but "the customer."Mitch and his team completed my repairs timely, efficiently, and when they drove my vehicle to the front door, it looked like a brand new car. I couldn't be happier with the superior job they did. If you need any type of body work on your car, contact Mitch or Jenny at Caliber Collision on Austell Road in Marietta, GA. You will be glad you did. They set the bar very high in customer service and satisfaction, and their skilled, certified repair specialists are extraordinary. Mitch and his team at Caliber Collision in Marietta are professionals who exemplify professionalism and integrity in the collision industry. They are truly the best!
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October 2023 by Ashley Edwards
Great people! Great service! My car was serviced here after an accident.. 2 trucks hit the back of me. They are great! Thank you Jenny Naomi Mitchell Jake and all the crew there! Definite superior service!
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October 2023 by Lenette Millard
My experience at caliber collision on Austell rd in marietta ga was very smooth and excellent. They kept me update with the repairs and the dates. They have wonderful customer service. And great people working for the company. I left looking at a brand new car????????
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August 2023 by Brittany Dubus
Let me say this! Ive been with CA for over three years now and Mitchell and his team are the first to come to mind. I had a a small dent and scrap in my car and I switched insurances so I wasn't sure of CA would help but when Mitchell saw me he guaranteed me to put my mind at easy and he said he would take care of me. Communication is on key and Jenny is sent as well and goes beyond what the definition of customer service is. Mitchell takes pride in his work and he always wants to help ppl in this line of work and he has helped so many others!
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August 2023 by Brittney Winston
Worst service ever!!! My husband dropped his car off over a month ago & they still have not even began repairs. He also has been receiving false updates about the "progress" of the work in the app (complete lies), but nothing has been done & no communication has been had with him about the delays. They couldn't even provide an estimated start date after over a month! Save your time and take your vehicle elsewhere to be fixed, this place is a complete joke.
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August 2023 by Dennis Tweten
Caliber on Austell Rd. in Marietta provided amazing customer service! They communicated clearly throughout the process and provided me with regular updates as they fixed my truck. Mitchell was available to answer my questions even after they completed the repairs. The truck looks brand new. They did a great job all around. Well done!Service: Body & Trim
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July 2023 by Kyle Evans
Justin did a great job on the initial estimate and explanation of what to expect. I was kept up to date on the status of my repairs and even had an opportunity to take a look at the color match for the freshly painted area(s) work was accomplished fairly quickly and looks very good!! Great experience overall!!Services: Painting
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July 2023 by William Anderson III
Caliber had done body work on my vehicle that was struck by a deer. They were informative on what I should expect, they took on my request and concern regarding their inspection and repair of the damage, they kept me updated with both calls and texts (you gotta give them permission to contact you with texts, by the way), they let me know days ahead when they figured they would need a couple more days to finish the job and they ended up having everything repaired before the final estimated date. All in all I had a wonderful experience and really no complaints. Would recommend.Service: Body & Trim
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June 2023 by Jai Hamilton
I had a wonderful experience here, Justin was great! He kept me informed the whole time. That was very needed for me as this was my first accident ever! My car looked brand new! Very satisfied!Service: Body & Trim
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June 2023 by Jose Negron
Excellent work. Caliber collision did a great job repairing the damage to my car. Great communication on the status of the repairs. Handled the work and the process very professionally and on schedule.Service: Body & Trim
