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January 2024 by KB
This USPS location is trash they have ghetto postal workers here. It’s a federal crime for interfering with someone’s mail being delivered.
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August 2023 by Mel P
this place is HORRIBLE. I just moved into a new place and I’ve had 3 packages delivered to a mysterious locker but no key. Friday the same thing happened so I pulled up to the mailbox and low and behold no key was there but the package was delivered 1hr ago. I asked the driver where is my package, he was rude and dismissive and said he left it at the wrong complex. I had to wait 40mins for him to drive back where he left it and get my package. The post office has still not told me where my other 2 packages are. If you hate your job quit it!! People work hard to buy stuff you don’t just causally leave it at the wrong complex for it to get stolen and say “oh well”.
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August 2023 by Sarah Hicks
Nicole is AMAZING! Best customer service, so sweet, and went above and beyond to help me fix my mail issues. Truly an angel!
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July 2023 by Dev Patel
Probably the worst experience ever. Dropped off about 100 packages and witnessed they lady throwing the packages in there container. Most of the packages were returned damaged because they were unable to send it because of the damage. I wonder why…… I confronted the lady after and her response was “this is how we do things here”. Not the response I would've hoped for. Scheduled a pick up today for 10:30 and have been waiting for almost 2 hrs. If you plan on using them make it your final resort.
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April 2023 by Jalesa Peters
Just save yourself the trouble. If you get referred here to follow up on or check on mail or just for anything, just don’t even bother. Girl who works at window, rude and completely useless. A box of rocks would be more helpful than her.
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April 2023 by Terrence Burroughs
Good luck trying to get someone off the phone to assist you. Called several times to try to resolve an issue and could never get anyone on the phone. Called the 1-800 number for USPS and was given excuses for this facility not answering the phone. The person on the phone was extremely unhelpful. USPS has to do better with customer service!
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March 2023 by Willis Norman
Didn’t give me necessary information on my letter pick up slip, and when I followed the directions on the slip to have it redelivered, it never was redelivered. so I went to the location to pick it up the reception person said “oh yeah, we don’t do that here.” Still have no idea where the piece of mail went or who was trying to send it to me.
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July 2022 by ATLAS CINEMAS CC
This post office should be closed! It's America's worst USPS. Everyone always taking vacations and the people that take over never know what they're doing. Then the regulara that work never take accountability for the temporary substitutes. USPS Always has access to my apartment but for a whole week while my regular carrier was out, the temporary person claimed they didn't have access to my place when that's not even close to true. And their customer service here is atrocious. Wish this place would close.
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June 2022 by Logan Simmons
I'm giving this place 5 stars since the postal employees are trying to do their best given the circumstances. It's true that they're only open to the public from 12:30-2:30. I suggest going right when they open or when they close. The line is miles long if you go in between.
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June 2022 by Ray M.
Cumberland Carrier Facility is located at 1901 TERRELL MILL RD SE STE 500 to the right of dd’s Discounts in the Marietta Plaza complex. To find the entrance, you have to walk around to the back right of the building. At this time, it is only open 12:30-2:30 PM Mon-Fri for residential pickup. Expect no wheelchair accessibility, a long wait, and no AC.
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May 2022 by Jill Weinick
I am leaving the facility after being here around 3pm. Finally found where to ring bell at a window. Rang twice with no answer. I had talked to someone who answered the phone a few weeks ago and she was going to.help me find a missing package. Phone has not been answered since. I do not understand this.
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April 2022 by Clarissa Gibson
Google informed me supposed to open at 10, I ride the bus up here and it’s literally not open. The hours have been scrapped off the window, so?? I guess they just open when they feel like it. I waited until 10:50
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April 2022 by Sherika Hunt
It deserves zero stars. Customer Service is nonexistent. God forbid you have questions, or need clarity. Good luck. There’s no signage to direct you to where you need to go to pickup/drop-off mail. The most helpful people at this facility were the actual mail carriers; the woman who is “assisting” customers at the window needs to be unemployed. I was only subjected to this experience because my complex had mail routed here while the mailboxes were being repaired. The woman said to me “Informed delivery doesn’t mean that that mail is going to be delivered today.” — Mind BLOWN! Then as I am talking to her, politely might I add, even though her behavior warranted a different response, and well before she even checked for my mail, she begins to assist the woman behind me who had to give her permission to finish assisting me before moving on to the next customer.
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January 2022 by Candice Victoria MUA
After the delivery person falsified the delivery records and said that my address was incorrect and was non deliverable, (after receiving another package from usps and his morning), I had to attempt to track it down after being told to go pick it up from this facility and it was still on the truck, this facility has Horrible customer service,poor attitude, very hostile so sad to see that everyone dislikes their job but as a customer I should receive kind professional service since that’s what I give when I’m in a customer service environment. I still have no clue where my package is
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June 2021 by Michele B
Denise is a phenomenal carrier. Her attention to detail, worth ethic, and positive attitude is unparalleled. We super appreciate how hard she works to deliver her route. She’s the only reason this place gets a good rating from me.
