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October 2022 by Claudette C.
I had a vaccine appointment for my son there was no regard for the appointment waited 25 minutes and still wasn't seen ended up leaving
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May 2022 by Kristin W.
Rude! They didn't do what they said they would do and then were completely rude to me when I asked questions as far as what steps I needed to take to ensure the prescription was filled. Only still going because it is the only place that my insurance will allow me to fill a 90 day supply. Do NOT recommend. So RUDE!
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March 2022 by Zeb A.
Never go here. It used to be the best place to stop in and grab something. We have been loyal customers for over a decade to this place. Now it is the worst place to go! Staff is extremley rude and unhelpful. If I could give it zero stars I would. I want this place shut down and replaced with a different branch or someone who cares! They do not care about the customers and the selection is subpar to say the least. Absolutely terrible, I will never step foot in this place ever again and I strongly advise others to do the same. Zero Stars
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January 2022 by Nakia G.
They close the store before 12am, I came at 11:06pm being that it's a CVS, that is very inconsiderate around this time with all this Covid when people have babies at home who are getting sick I came to get my infant baby some medicine but they were closed! There's a red truck outside so someone's in there... and they're suppose to close at 12am
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November 2021 by Camia M.
I went through the pharmacy drive thru to pick up a prescription and as usual the line was long and took forever. Maybe it's just my luck but it seems every time I come here I have to wait like 15-20min in the drive thru. Not sure what is going on with that. Also, when I called refill my prescription I was told it would be done within the hour but after arriving and waiting I was told they had to order it and I had to come back in a day or so smh. This is the second time they've done that to me.
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October 2021 by Cara V.
This place is bleak and surprisingly still in business. This location is by far the worst one I've ever been too. The prices are entirely too high and the selection is sad. The only option was self check out which is fine but odd that it's the only option. Walgreens is better than CVS
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October 2021 by Steve S.
I have been shopping at this CVS since I moved to GA 20 years ago. I am there almost every day picking something up, in fact I am in there so much the pharmacy staff knows me by site, even with a mask on. The pharmacy staff values me as a customer and always goes the extra mile to help me with a smile, even when they are slammed. The store managment, staff, and district manager are another story. First, the store staff is always busy making giant shelf tag changes during peak business hours. Now that they have self checkout, they don't even open the registers. For example, I was there last Thursday. I needed to buy a couple small things and get out quickly. There was a line about 10 people deep for the self checkout. An employee was off to the side of the registers directing people to use the self checkout. All the other staff was in the aisles changing prices. I asked her to open a register and I was told the policy is for her to stand and guide people through the self checkout. I insisted and she still refused. I asked to speak with a manager and she said that the manager was busy in her office. I reluctantly waited close to 20 minutes, rang myself up and I left the store. On my way home I called the customer care line and explained the situation. They gave me some canned empathy and asked if I would like a call from a region or district manager, I said yes, they told me I would get a call back I 48 hours. Which is a long time, but I said ok. It's been 4 days. I am going to stop shopping at CVS. They are too busy trying to streamline things and changing shelf stickers to care. I am lobbying my company to participate in a different prescription managment company next open enrollment. CVS is big Pharma in all the worst ways. At this point I am taking my general merchandise business elsewhere. I will only use the pharmacy and I am working on transferring it all to mail order. I would not recommend this store to anyone. Poorly managed, poorly merchandised and always a negative vibe. There is a lot of competition and I will be taking my dollars there.
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September 2020 by Damaris G.
Debra in the pharmacy drive thru is incredibly ride to customers. Including me multiple times. She clearly needs to find a job without human interaction. I will not be back to this pharmacy. I've dealt with her rudeness for the last time!
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August 2020 by Heather F.
I see all of these negative Minute Clinic postings and I had anything, but a negative experience! Nobody in my area would help me with a medication I was going to run out of that I have been on for forever and can't just cold turkey quit it. Ms. Amanda and Ms. Judy at the clinic were seriously my life savers that day. I was thinking I'd walk out crying and not being able to get it. I left a smiling, happy, and a healthier customer. I'll definitely be back if I ever need to be! Thank you for caring about my well being. I appreciate it so much!
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January 2020 by Brock D.
Absolutely terrible customer service/patient care. I walked into an empty waiting room with no one ahead of me on the screen. I was there for an illness. Several families needing sports physicals came in after me and registered on the computer after my name. They were all seen while I sat for almost an hour. None of them pre-registered.
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December 2019 by Christine V.
Check yourself out or be ridiculed. I was buying 150.00 in gif cards and asked for someone to check me out. I wanted to make sure they were activated correctly. I received a full eye roll and lectured on how "this so how all stores are going to be soon.." Well until then I"ll shop somewhere else so I can spend money in an environment where people don't expect you do their jobs and be nasty about it. After shopping there for 17 years if they continue to force you to check yourself out they have lost my business!
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October 2019 by Anthony M.
Lived here for 20 years and have seen CVS staff members come and go. Overall staff has been very professional. Pharmacy seems over tasked a lot , but they make a solid effort to help. When mom transferred in from out of state , one of her meds expired. I couldn't get through to the doctor to refill. The pharmacy team took steps to contact the doctor and informed me when the meds were ready. Big relief. Yeah, a smile goes a long way with good customer service. Thank you much!!
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March 2019 by J G.
I was in this CVS last night with my teenage son and his friends to buy candy. When we in the candy aisle one of the boys was goofing around (like teenage boys usually do) and was showing the others how he would put candy in his pocket to take in the movie. Needless to say, I admonished him to not do that because someone in the store would think he was stealing. When we got to the counter the cashier (Kathy) said nothing but was not exactly friendly, in fact she was downright rude. Finally, during the transactions she looked at me and said "A customer said you were putting candy in your jacket." I was surprised and told her what had happened. She just looked at me with that smug "yeah right" look and didn't say anything. Then she just repeated the "a customer said" line. I was already annoyed by being in there with unruly teenage boys, so I just looked at her and said something to the effect of "I'm not going to instruct my son and friends to steal candy!" Again, the smug look of "yeah right". I've been a customer of this CVS for 15 years and have never encountered such treatment. When I got home, after composing myself, I called the store to again explain what happened and AGAIN the "customer said" line. What was the point of telling me that at all?! If she really thought we were stealing candy (I'm a 57 year old woman, I'm not going to bring kids in the store to steal candy!!) she should have called the police. What was accomplished by her telling me that? All she had to do when I was talking to her on the phone would have been something to the effect of "I'm sorry if there was a misunderstanding" and all would have been well. Perhaps, CVS needs some training for these situations.
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January 2019 by J.L. E.
This places reaches an all time low on customer care. ANYTIME you go here for pharmacy needs THEY FAIL MISERABLY. We were Rite Aid customers but they closed and we were forced to go to this CVS. A true nightmare. Slow,Slow service and sadly what appears to be incompetent staff. I have given them chance after chance, been patient over and over but this location is a wreck. Is it understaffed? incompetent or do they just not care? From the reviews of many CVS Pharmacies it appears it is a consistently poor rated Pharmacy. When you see the picture I attached this is basically what you get a drive-thru window with no one there I sat there for 20 minutes multiple times and no one has came to the window yes hard to believe.
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January 2019 by Brian E.
The pharmacy needs management and help!! Do not come here for your prescription needs. Been here twice today and spent close to an hour on hold. Just to get prescription filled!