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November 2023 by Christopher Hooper
Very personable and friendly staff. Helped with all of our needs and made it so easy for us!
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October 2023 by Sheila Baldwin
I have nothing but good things to say about this enterprise location. The staff was very professional and polite. My car was ready just when they said, and they even drop me off and picked me up during the process. I was especially happy with the young man who has just been for just three weeks. He knew what he was doing and was very quick to get me back on the road.
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October 2023 by Cynthia Finklea
I had the best experience with Quan at enterprise, he went above the call of duty to make sure I was cared for. Thank you for helping me.
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September 2023 by Randolph Cordle
Update: Enterprise finally got a decent car available at this location and also reduced the daily cost some because of my inconvenience. That was pretty classy of them. The workers here do seem to care, they just seem overwhelmed, understaffed and without inventory.My car was getting repaired nearby and I rented a car from this location. Literally the only cars available to me was a Toyota RAV4 or a pickup; however, they assured me that they would find me something better by the next day. I wanted a sports car or at least a premium car and was willing to pay whatever. I took the available RAV4 and noticed that the driver’s seat would not move forward and my feet could barely reach the pedals but I figured it was only for one day so I could deal with it. It has now been five days with me calling twice a day, everyday, and being told repeatedly that they have nothing else available. I even offered to pay way more for a premium car or a sports car or ANYTHING other than the dangerous car that I am apparently stuck with indefinitely. I am extremely disappointed in this location and do not recommend them. They have not been helpful in any way.
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September 2023 by Gordon Ingram
Enterprise in Austell has ALWAYS provided me with the best professional customer service. The staff on Austell Road are always courteous, smiling and never have me waiting, most of all the young man that meets me at the door, he always remember me. ☺️. Thank you for employing people like the Austell office.
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August 2023 by ShopNinaRuchi
Excellent customer service! From the pickup to getting me into a vehicle. Although their stock was low and I had to drive something that wasn’t my preference I can at least say their customer service is A1 since that seems to be foreign nowadays. Shot out to Brayden and everyone that’s in this branch. Thank you!⭐️⭐️⭐️⭐️⭐️
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July 2023 by Jeffrey Daitz
After moving to Marietta from Atlanta, I had a number of car issues. I’ve come back to this office at least seven times. (Maybe more) I’m loyal to this group that Rudi has put together because every team member has gone way above and beyond in every rental experience I’ve had. As much as I want my car back on the road, I know I can trust them 100% to get me into good wheels even if it’s last minute. They always follow up to make sure everything is perfect. It always is!
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July 2023 by Mary Seay
I had to rent a car for 3 days. It was clean and service was great.
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June 2023 by ciara williams
The vehicle I rented had some major issues that we didn’t find out about until we were on the road in the middle of the night. They tried everything they could to get me into a new rental in the city I was located in, no luck. We made it back to my home and I was able to return the vehicle and they made sure I was taken care of. They offered the most sincere apology and truly cared! That made the situation so much better especially because it was me, my husband and 3 kids that were experiencing this.
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June 2023 by Francesco Sidoti
Very kind and understanding personnel at service counter. He went behind is call of duty. Thank you very much. Hope to see you soon again. Francesco
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June 2023 by Donovan J.
This place only accepts chipped credit/debit cards. They cannot type in a card number or accept tap or swipe, and they WILL NOT work with you on anything. I do not recommend them
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June 2023 by brownbrown *
Rudi and his staff are amazingTheir always patient professional and willing to help they make the whole process effortless
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June 2023 by DONITA LUSTER
They always great goes over and beyond to meet my needs
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February 2023 by Karla Martinez
My experience at this location was like no other Enterprise location. I received the best customer service by Tia Carter. Tia is very professional and polite. She goes above and beyond for her customers. I returned my car on Sunday (store was closed) and Monday she left me a message to advise my deposit refund had been processed. She then followed up on Tuesday since she wasn’t able to speak to me the previous day to let me know the car was checked and everything was good and refund was processed. Never in my life have I gotten a call to let me know my deposit has been returned. Thank you Tia for your amazing service! I recommend this location for your car rental. Always ask for Tia!!!
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February 2023 by Tracy
This is by far the best enterprise I've been too. Adrienne and Tia customer service skills is fantastic!! Both representatives go above and beyond to make sure you leave feeling at ease and comfortable with your choice of rental. I would highly recommend this location due to the hospitality from Tia and Adrienne. Thanks for everything!
