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February 2024 by Phillip C.
Took my car in for a strut replacement. Got my car back with a broken TPMS sensor. Had to go through corporate to get it replaced, even though I could provide evidence that the sensor worked up until I left it at the Firestone. My issue has since been resolved, and the sensor was replaced for free.
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February 2024 by Caitlin Waldrip (Dr. Caitlin)
The absolute best place, Casper was the most helpful and I’ll definitely be returning!
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February 2024 by deborah nyiam
Some of the best service I’ve ever had! They were quick and knowledgeable. Answered all of my questions and had top notch customer service. Amazing and super affordable prices. Highly recommend!P.S Make sure to get Casper
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February 2024 by Crystal ONeil
I needed my brake lights fixed. Casper came right out and did it in less than 5 minutes. They didn't even charge for this one. I had just been at Pep Boys and the guy said he couldn't do my brake lights because he didn't have a diagnostic person to check my car. Then he asked if could I leave my car overnight. Seriously! ????Thank goodness Firestone was ready to help me, no wait at all. If you need good service, no hassle, Firestone Complete Auto Care is the place to go! ???
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January 2024 by MrTlove1992
Great customer service! Highly recommend.
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January 2024 by Google User9
I am a real person. I have a Lexus ES350. With temps dropping to 16 degrees, I took my car in due to tire pressure being low and for missing tire stem valves. I met both Casper and Justice. They both were friendly, kind, professional and more than willing to help. Casper provided me with four matching stem valves free of charge. Justice checked and put air in ALL my tires including my spare. I was back and safely on the road in just a few minutes.
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January 2024 by Cathy Fearing
Excellent service. Great employees.
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January 2024 by Adrian Dumas
I had both my front and rear brakes replaced here. I had to continously bring back my vehicle due to the breaks squealing. The first time I took it back is because the Firestone on South Cobb stated that this firestone didn't grease the brakes. After taking it back at least 5 times I finally took it to the dealer and they stated off brand brakes were put on causing the squeeling. Prior to this an associate blamed me for the brakes whining stating it was how I drive that is causing it, I took it back this last time and they put on the correct brakes. I wasted time and money bringing the car back so many times,
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January 2024 by celeste palmer
I was pleased with the service and the change in management I have been to this location over 6 times LY and could not get an oil change. Location was barely open, and always and issue. So happy for the change in management.
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January 2024 by JOHN DOE
V was fantastic at assisting me in replacing my car battery as well as the mechanic on duty, staying a bit late to make sure my rental would get back on the road so I would have a ride. Could not ask for better staff.
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December 2023 by Elania Carr
I’m currently in Muscle Shoals Alabama for business , I live in Ga. I called the first Firestone that popped up, Casper was super nice and located the store closest to me. Wonderful experience on the phone with Casper and at the location he recommended.
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December 2023 by snark
Casper was awesome! I will never get my oil changed or tires from anywhere else if I can help it.- Soren
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December 2023 by Jenny M
Had a "courtesy" inspection where they checked my tires about two weeks ago. I was charged for it, but I was fine with it because my tires kept losing pressure. They told me it was just the cold. The following week one of my tires would go from 35 pressure to below 10 DAILY. I had to keep refilling it. Took it back on Sunday 12/3 to be told I had TWO tires with nails in them (they never mentioned this when I had my initial inspection). These tires are not a year old and I got them at this Firestone. They refused warranty. Took my car somewhere else where they found ANOTHER NAIL (?) when my car literally just went from Firestone straight to the other vendor. Never coming back. Not reliable and very shady. This place is no longer the same. Take your car somewhere else.
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December 2023 by kaytlin stalker
I want to say thank you to Casper! He was so incredibly helpful and has personally made sure my vechicle was taken care of. He kept me well informed on what work is needed for the future and I wasn't pressured to buy anything I couldn't afford!
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November 2023 by Sonia V.
Decided to get tires last minute on Saturday DARRELL was friendly accommodating and professional Awesome service thanks
