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February 2024 by Katerina
I appreciate welcoming atmosphere and quick quality service, even though I had no appointment. My questions were all answered promptly and I was given a quote with detailed explanation for my next maintenance need. Thank you!
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January 2024 by Baldo Molina
Called several firestones because I needed work done on my ac knob that fell off . All Firestone told me they needed to have a specific tech to work on that and did not have one at the time . This being my work vehicle I kept looking to see if any firestones had availability to work on that specific task for me . I called this one and they said to bring it in at 11:30 am . I told them I live an hour away are you sure you’ll be able to look at it . They said yes . I dropped it off an hour early then decided to check on it at 2:30 pm . They said they couldn’t even look at it . So basically if I hadn’t have called they wouldn’t have told me anything. Iv spent a lot of money at Firestone and that doesn’t mean people should be perfect but they should atleast have common courtesy to advise the customer or be knowledgeable about if you can handle the job or IF it can even be looked at . The guy at the desk had no answer and looked like it was his first day . The whole experience of this place was just sad . So unprofessional and like I said before this is the ONLY Firestone that I’ve ever wrote a bad review on .
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January 2024 by Angel Ovando
Harold and Randy is extremely helpful and will get it done whenever you need it to be done. Thank you guys!
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January 2024 by Fly King
They don't know what they doin here somtimes just so u gotta come back waste of money
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January 2024 by Christopher DeRose
Whats the point of making a reservation when they wont have your car in for another hour? "The tech is on a lunch break" then why do I have a confirmation for my 1pm.
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January 2024 by Faizan H.
Came in to the shop to get a full vehicle inspection and wheel alignment. Barry was very helpful with helping me figure out what services to go with and was also very friendly as well. Noah was the mechanic working on my car and he took the extra steps to visually show me the state of my car and present to me its condition. They both went above and beyond to help me with this service by also double checking the state of my tire pressure sensors. Thank you Barry Bellamy and Noah Walker for the great service!
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January 2024 by Juanita Reid
This location does great work and the staff is well equipped
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January 2024 by Darrin Jones
Very good experience. Worked me in quickly and did a great job. Most of my interaction was with Harold. He was friendly and professional throughout.Thank you
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January 2024 by Jasmine Winston
Great customer service and Sean did an excellent job on my car. I will definitely go back
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January 2024 by Sheran Dennis
Customer service was above and beyond.
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January 2024 by Ernest Flores
Randy was very polite an very professional..he took the time to explain everything to me an he has earned my trust as a Firestone customer
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January 2024 by addy apple
Stopped in to inquire about an alignment and was serviced right away. Barry the service assistant was very professional and courteous. Thank you Sir.
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January 2024 by Robert Grant
Horrible management and customer service. I dropped my vehicle off for service and was told it would be ready by EOB. I called back to inquire and was told that my car needed to go to the dealership. Management didn’t bother to call and I was informed I would be called first thing in the morning. Never received the call. I will never bring my vehicle or do business with again.
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January 2024 by Valery Vee Vee
To wait for alignment 3 hours. Rude.
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January 2024 by Donna Johnson
Service was great. The location was easy to get in and get out. Very professional tech. I would recommend this location for service.
