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July 2023 by Google user
Lynette is THE best to use for a facial. She has an amazing touch, massage technique and most importantly she has GREAT energy. Very customer service friendly and LISTENS. Is very kind and sweet. LOVED my 2 facials with her. Marietta location is blessed to have her.
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May 2023 by Libby Massey
Elaine is hands down THE BEST! She caters each massage to your unique aches and pains… and if you don’t tell her, she will tell you, and find them, & release you in to a world of total Zen Relaxation! She books up quickly so be sure to book months in advance for the perfect massage and relaxation!
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May 2023 by Olivia Hays
Place is not professional at all! Call to let them know something ahead said it was fine got there and one of the girls refused and wouldn’t take me and there only thing was to reschedule after we planned our day around this appointment all i can say is it’s totally unprofessional! BUT the front desk worker was amazing!
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May 2023 by Sam Ford
I got a gift card for hand and stone and ended up getting a membership for 70/month because I love their services. Im a facial addict now. Everyone is super sweet and knowledgeable! I wanted to cancel my membership last week, but the fee rolls over into a bank for you each month. So I kept the membership!
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May 2023 by Leigh Ann Wheeler
Sydney for facials is the absolute BEST! So sweet, great massages. Look forward to my facial treat each month with her. Highly recommend ⭐️
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March 2023 by Vanessa Bull
Best message I've had in awhile. Forrest is an excellent massage therapist. If you're a new client, the check-in process takes about 10 mins, so arrive early!
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March 2023 by Brenda Hall
I've been going to hand and stone for several years now. It's hard to find a good aesthetician who takes the time to get to know you and to make sure you leave satisfied. Thankfully, I have found an amazing aesthetician here. Her name is Shayna. She provides the best extractions! That is extremely hard to find. Hence the reason I finally decided to leave a review.Don't you hate leaving from your facial, getting into your car and seeing all the places the Esthetician missed?! That won't happen with Shayna. She loves extractions and will take all the time needed to clear up your face. Extractions may not be for everyone. But, for those who are always on the hunt for amazing extractions, she's your girl. Not to mention she provides very stimulating conversation if you're up for it. If you're not up for extractions, she has plenty other modalities at your service to make sure you leave satisfied and glowing! The chemical peels, diamond glow and nuface, are all some of my favorites❤️
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February 2023 by Dawn Jackson
The front desk person was AWEsome, the massage was not - I was totally excited about getting the massage with Hand and Stone as one of your frequent guest told me I would love it! Because of the construction, I was a 3 - 4 minutes late - then I had to fill out paperwork - by the time I got to the massage, my appointment had started at 12:00 - but the actual massage must have started at 12:15 or a little later. By it only being a 50 minute massage - it turned into what seemed like 35 minutes or less. The massage felt more like someone putting lotion on me - I was laying there wondering when I was going to get the massage, then it was over. My body felt just as it did when I entered Hand and Stone - with the exception of me being highly disappointed. I had also selected, online, the hot stones - but they said I didn't. It was not a good experience for me, however, I still gave her a nice tip - then I felt bad about that because I paid for a service and tipped, and didn't receive what I purchased. It was a very sad experience and a very bad massage - I can lotion myself.
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January 2023 by Amy O'Neill
Decided to treat myself to a spa day for my birthday. My experience exceeded my expectations. Had a high performance facial as I wanted results. Brittany recommended their new Cryo facial and Diamondglow. I still can’t believe how amazing my skin looks. If you’re looking for anti aging, this is the ticket. Then I had a 90 min massage with Forrest. Hands down one of the best massages I’ve ever had. I told him I always have lower back pain and he did a great job working on my concerns and provided an overall great experience. I hope to be able to do this monthly. Highly recommended!!!!
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January 2023 by Samson T
Ms. Elaine Simmons!!!! Y’all this is not joke, she is legit the best massage therapist I’ve experienced! A true healer, gifted and experienced - she listens to the body and leverages technique/science and art/experience and knows just what to do. If you are lucky to get on her schedule do not wait, just book it even if it’s in three months you will appreciate it when the time comes.
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January 2023 by Tara Rich
On December 17th, I came in for a full body massage. My massage therapist, April, was wonderful. She was calm, kind, and respected my wishes. These complaints do not reflect the work and professionalism of my massage therapist, rather the receptionist/sales associates at the front counter.When leaving the Hand and Stone Marietta location, I was told I had one more credit to use before December 31, 2022. When I got home, I made a full body massage appointment at the Marietta location for December 31 (the only available time/day). When I submitted my appointment request, it showed that my last monthly credit would be used and I would be charged $0.00 for this appointment.When I walked into the Hand and Stone Marietta location for my last massage, I was greeted, asked to take a seat, and told that my massage therapist, April, would be right with me. As I was waiting, the two female associates at the front desk were having an open conversation regarding an unprofessional (adult) topic. I decided to ignore this and try to enjoy myself, as I was there to relax.After my wonderful service with April, I was asked to pay $89 for my service. I informed the associate that I should have had one more credit on my account. She ensured me that all of my credits expired on December 23, 2022. I told her that I was told by an associate on December 17th, that I had one more credit to use by December 31st, 2022. She responded with “Well I’m sorry, there isn’t anything I can do because you originally signed up with our Alpharetta location”. Her rudeness and complete disregard for my conversation with another associate telling me that I had until the end of the year to use my credit made me incredibly upset. She simply turned around and began gossiping with an esthetician about her previous client that had just left.As one associate was pulling up my account/charges for my service, there was an esthetician behind the counter complaining very openly about her client that had just left. She had no regard for me being there and how unprofessional she was being.Needless to say, to avoid any further conflict, I paid for my services ($89.00) using a gift card and a $30.00 credit card payment to cover the balance. I saved my receipt because I knew I would be following up with Hand and Stone customer service. I would like to at least be reimbursed my gift card amount of $59.00, as well as my last credit ($69.00) that apparently expired due to false information provided to me by a Hand and Stone Marietta associate.
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December 2022 by Brittany Brock
This location is terrible. I was gifted a few packages while pregnant and was not able to use them all because they are constantly booked. I booked in advance and had two appointments cancel at the last minute- one that I drove 40 minutes to just to be told there was nothing they can do. My first two appointments were taken care of with gifted packages. The next two I was charged an upcharge for a prenatal massage and was only told “it’s a new policy” after the massage was complete. The staff seems incompetent and unreliable. If you have a choice to go to another place, I recommend avoiding the headaches and getting a better massage with real professionals. I will not be back to a Hand & Stone and do not recommend this place to anyone else looking to relax. Money is best spent elsewhere.
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December 2022 by Kimberly Caudill
I just had the best massage of my life with Elaine. She asked a few questions at the beginning, and she was able to tell my tight areas in seconds and places I didn’t even know needed attention. Such a good experience!
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December 2022 by Analleli Martinez
I got a massage last week, at the end of the massage I told them I wanted to tip 15%, but they completely ignored me an charged me a higher tip.A few days later I called to clarify, the never apologized, they just mention they were going to return the extra tip I never authorized.They never game me my money back. This is a very dishonest practice.
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October 2022 by K M.
I would love to book a massage and facial. I'm a member for 5 years and have over 15 credits built up in my membership account. I call and call to set up an appointment because I need assistance in the type of upgraded facial treatments. I leave message after message. I even called another Hand and Stone Manager and she called this store. Still no response. This has just been happening over the past 4-5 months. The therapists at this location are the absolute best!! I have no other complaints except for the fact that they never answer the phone and their online system doesn't work.
