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March 2024 by Renette Beavers
I attended Harold's and I sat at he bar and listened to the music. The DJ played good party music.
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March 2024 by Leah W.
if i could give zero stars, i 100% would.our server was pretty inattentive off rip. she didn’t offer any type of menus or really any type of help beyond asking us what we wanted to drink. she checked on us once the entire time we had our food. i had to get up and go hunt her down to get our tabs closed!asked the bartender for the HOUSE margarita, and specified i wanted the $6.50 one. she read off liquor options when i asked what they were (for the $6.50 margarita) and charged me $17.50. i would understand this, but A) i asked for the cheaper margarita; top shelves are listed at $13.50. where would an extra $4 surcharge come from? B) instead of attempting to come to a solution, she kept insisting there was nothing she could do. not to mention, when i tried to communicate this with the bartender, she refused to listen to me OR my companion and kept repeating the same five sentences.i am a server, and actually work near harold’s. if you have auto-gratuity, you have to let the customers know. posting a tiny sign and posting the message in small printing on the menu is deceptive and disgusting. they up and overcharge like nobody’s business. seems like the only thing this establishment wants is money! they offered me no other reimbursement beyond a free margarita. you guys refuse to accommodate for customers whatsoever and have the gall to call yourselves a business? i hate that i’m so disappointed because i was so excited to find and try a black owned business near me as a black woman. i was expecting so much fun and a great experience, and instead harold’s lost two patrons that were just looking for a drink and a good bite to eat. spend your hard earned money elsewhere instead of getting horrible service here.
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March 2024 by latoya brown
We normally come on Saturday and never with less than 6 and we spend a lot of money. This weekend we got a waitress who had an attitude the entire time we ordered food, hookah and drinks no one ticket is ever under $150 but for us to pay for our tickets and be lied to just to get more people in and not let us enjoy once we ate and drink is very rude and unacceptable I’ve never been so humiliated in my life! Someone definitely need to reach out and make this right I love everything but that one waitress and to top it off she took our tickets with money already had gratuity and did not ask any of us if we wanted change just had security tell us we had to move which is messed up completely! BBB will be contacted if this is not handled. If I could give no stars I definitely would just off service! I brag to my friends about this place to get this treatment when I bring them was horrible!!
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March 2024 by Kavonte Cottrell
Trinity was great very personable. And great with everything definitely a place to
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March 2024 by Quan Smith
Trinity is the best bartender over ever had no cap!!
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March 2024 by Auntie Nece
Born and raised in Chicago and very familiar with Harold's Chicken this is by no means Harold's authentic chicken. Ridiculously overpriced. Over $100 for four people for chicken wings. Nerve
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March 2024 by Latrelle Burnette
Really nice spot. Cierra at the bar is awesome!!!
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March 2024 by J. Long
Service was great! Trinity the bar tender service was excellent ! The food was also good!
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March 2024 by StunnaMan SheezyTV
The music is great and that service is great and it remind of Harold's back In Chicago.
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March 2024 by Angel Gibson
This is my favorite spot to come to!!! The service is amazing, the music is awesome and the food is great! Would highly recommend!!!
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March 2024 by Knowledge Brim
Great customer service, ima come back again?Parking: Free parking
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February 2024 by Levy brown
Good food great atmosphere
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February 2024 by Najwa Hardy
Worst experience. Came when they first opened and a worker didn't acknowledge us after she saw us sitting at the bar. No customer service what so ever. It was rude for her to walk by twice without saying anything. After 10 mins we left bc clearly they didn't want our service.
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February 2024 by Tamika Phillips
Harold’sIf I could give 0 stars I would. As an educated black woman who proudly supports black businesses, this place is an embarrassment. I have been a regular at Harold’s in Marietta for a few years. In the last year this business has declined significantly when it comes to quality and service. One of the worst things you could do as a business is diminish the trust of your patrons by using shady business practices. We went to Harold’s Ice Bar in Marietta Friday 2/16/24 and arrived at 9pm (party of 2). The server did not come to the table until 9:15pm to bring water, menus, and straws. She came back at 9:30pm to take our order. Due to the menu stating “20% gratuity after 10pm” we placed our order and asked for the ticket so we could cash out. The ticket was cashed out at 9:35pm and it included the 20% gratuity. At that point, I inquired about the gratuity and was advised that 20% gratuity is mandatory on Fridays after 5pm. The waitress pointed to a sign on the wall which actually stated that it was the restaurant’s policy to do auto gratuity for parties of 6 or more on Monday-Thursday after 10pm and Fridays after 5pm. The policy addressed a party of 6 or more. I will no longer support this establishment.
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February 2024 by Haily Jane
Great time at Harold’s, fresh food & great service!
